good knowledge of current IT technologies. Desirable Skills/Knowledge . Knowledge of Aruba Central . Knowledge of Sophos Firewalls . Knowledge of the Autotask and Datto stack . Full UK driving licence and have use of own car more »
SCCM, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering Desirable Skills/Knowledge Knowledge of Aruba Central Knowledge of Sophos Firewalls Knowledge of the Autotask and Datto stack What we will do for you: Opportunity to develop and improve your skills within a growing company Provide you with ongoing more »
Chesterfield, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
Andy File Associates
incidents related to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs, escalating tickets where required to ensure SLAs are more »
incidents relating to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs. Drive service improvement within the service desk to more »
Eccles, Greater Manchester, United Kingdom Hybrid / WFH Options
Netteam tX Ltd
of IT principles Knowledge of Windows OOB would be beneficial Knowledge of BIOS would be beneficial Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and more »
and MS Excellent telephone manner and good interpersonal skills Previous Service Desk Experience Exemplary Communication Skills Desired Experience using an ITSM Platform – Service-Now, AutoTask etc The Company This is CAE – Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, and be more »
services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service more »
timely fashion. Providing proof of delivery to customers Develop and maintain long-term relationships with customer accounts Organising conference calls Management and understanding of Autotask tickets. Confidentially prioritising workloads. Liaising with other departments within the company to ensure a smooth sales flow. The above list is not exclusive or … role supporting multiple Sales People. Experience of managing accounts of high-profile clients. Knowledge and experience of CRM systems, specifically Salesforce. Experience of using Autotask and SAP Educated to Degree level or equivalent Administration/business administration certification (or similar) Technical/Vendor Qualifications Experience in problem solving and more »
