the options for this particular role. Salary: £47,683 - £52,426 depending on experience What you'll be doing: Analyse new and emerging Customers requirements and provide a Safety and Avionic scoping together with a feasibility analysis for all the 7 main sub-systems teams Co-ordinate a review … of the provided requirements, either a Customer Statement of Requirements (SOR) or an EF System Requirements Document (SRD), to identify the initial Customer needs. The Customerrequirements along with an assessment of the ConEmp scenarios are assessed to identify the ''Problem Space''. … for Weapon System Preliminary Hazard Analysis (WS PHA). The output is also captured in the ASFAR Co-ordinate initial technical assessments of the Customer Business Cases (BC) to identify and document the overall scope, impact of the change(s) and a potential solutions. The solutions will be analysed more »
fantastic deals The person What you will need to bring to the role: * Great communication skills - both verbal and written * Established experience in a customer focused environment where you can demonstrate exceptional customer support skills * Ability to follow, understand multiple and complex processes * Problem solving, logistical thinking, with … targets Desirable Skills: * SAP/C4C/Ticket Management experience * Environmental Supports/Waste Management/Recycling experience Job description This is no ordinary customer service role, and our people are our biggest asset. Due to continued success and growth, we are looking to recruit proactive and enthusiastic team … members who focus on providing excellent, friendly, and professional service to our customers. Our customer support team members actively improve our culture of customer delivery and take responsibility for making our department a great place to work. The happiness of our team is a Key Performance Indicator. This more »
Orchestration, operational activities. Key Responsibilities: Understand Architecture Solution for the implementation or Maintenance of ServiceNow platform. Work with Architect and customers for the technical requirements, document them, play back and baseline. Develop a design aligned with the Architecture (if applicable) and technical requirements. Review requirements for accurate estimation. … issues as needed. Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements. Mentor and share technical knowledge/guidance to team. Perform Sprint activities (if agile) with the customer and the team. Do sprint … resilience of the components as per the design. Evaluate and identify the opportunities for continuous improvement in Delivery and/or in Design. Handle customer meetings and provide weekly/monthly reports for customer as well as TCS management. Participate and provide feedback during planning meetings (i.e., pre more »
have an opportunity for a Senior Mechanical Systems Integration Engineer at our site in Yeovil. The successful candidate will be expected to be a customer technical point of contact and may be required to lead global Honeywell resources and external suppliers to define and align product designs with customer … definition, development and detailed design, which will involve interfacing to system performance analysis, system safety, system testing, electronic controls and the chief engineering organization. Requirements management, which will involve: The review and flow down of customerrequirements to system and equipment specifications; including requirements validation and … the appropriate allocation of requirements Discussions and reviews of electronic controls requirements to ensure appropriate allocation of system functionality and requirements The use of the DOORS requirements management tool. Experience in the use of DOORS would be useful. The identification of requirement means of compliance and more »
for a Technical Account Manager to join an established managed IT services provider based in Halesowen. The successful candidate will be responsible for managing customer relationships, being the primary point of contact for all clients and ensuring customer satisfaction. Key Responsibilities: * Manage customer relationships, ensuring customer satisfaction and responding to customer enquiries including growth and development * Develop and maintain a clear understanding of customer needs and requirements, advising how their services and products can address their needs * Liaise with internal teams to ensure customerrequirements are met * Prepare technical proposals … demonstrations and proof of concept presentations * Maintain and update CRM system with relevant client updates and records * Monitor and report on customer service performance * Identify opportunities for improvement Technical Skills Required: * Previous experience in a customer service/account management/sales executive role desirably essentially within the more »
for a Technical Account Manager to join an established managed IT services provider based in Halesowen. The successful candidate will be responsible for managing customer relationships, being the primary point of contact for all clients and ensuring customer satisfaction. Key Responsibilities: * Manage customer relationships, ensuring customer satisfaction and responding to customer enquiries including growth and development * Develop and maintain a clear understanding of customer needs and requirements, advising how their services and products can address their needs * Liaise with internal teams to ensure customerrequirements are met * Prepare technical proposals … demonstrations and proof of concept presentations * Maintain and update CRM system with relevant client updates and records * Monitor and report on customer service performance * Identify opportunities for improvement Technical Skills Required: * Previous experience in a customer service/account management/sales executive role desirably essentially within the more »
and performing responsibly is integral to our success and sustainability. We are committed to delivering projects and services whilst ensuring that we meet our customer and society needs, whilst managing the social and environmental impacts of our business. Since trading commenced in 1986, WGM has continued to develop its … company of choice. WGM Engineering are looking to recruit a Delivery Manager to lead the ES01 function, ensuring delivery is within budget and to customerrequirements and standards. Full accountability for ensuring safety, customer quality, cost and delivery requirements are met. Responsible for developing an enthusiastic … motivated and flexible team by building working relationships ensuring that Health, Safety and Environmental requirements are adhered to. Manage the team on best practice and establish standard policies and procedures whilst also mentoring and leading the delivery teams. Implement and manage continuous improvement by highlighting deficiencies and recommending changes more »
Rugeley, Upper Longdon, Staffordshire, United Kingdom
Solo Search Ltd
Essential skills: Approx 6 months+ experience as Application Support Analyst, 1st Line Support Analyst, Software Support Analyst or similar Experience of working in a customer facing environment IT literate and familiar with current Microsoft™ applications Good communication skills and ability to engage at all customer levels Experience of … in a delivery capacity, ideally as part of a service desk/helpdesk capacity Previous or current experience of supporting release testing, UAT and customer Live environment testing Anyone with C# programming knowledge Application Support Analyst Responsibilities : Customer Support: Reacting to first line application queries Recording requirements within the customer ticketing and helpdesk system Replicating where necessary customer experiences within the internal environments Raising issues with the development team where necessary Tracking and ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside expected SLA internally to more »
Rugeley, Upper Longdon, Staffordshire, United Kingdom
Solo Search Ltd
Line Support Analyst, Software Support Analyst OR Junior IT Support Analyst OR IT Graduate (ideally with some C# knowledge) Experience of working in a customer facing environment IT literate and familiar with current Microsoft™ applications Good communication skills and ability to engage at all customer levels Experience of … in a delivery capacity, ideally as part of a service desk/helpdesk capacity Previous or current experience of supporting release testing, UAT and customer Live environment testing Anyone with C# programming knowledge would be very beneficial Junior IT Support Analyst Responsibilities : Customer Support: Reacting to first line … application queries Recording requirements within the customer ticketing and helpdesk system Replicating where necessary customer experiences within the internal environments Raising issues with the development team where necessary Tracking and ensuring that customer expectations and SLA’s are being met Escalating any items that fall outside more »
Gateshead, Tyne and Wear, North East, United Kingdom
Recruitment Helpline Ltd
a motivated individual to develop the position and achieve their own career goals . Main Duties: Communication with customers and suppliers Review and clarify customerrequirements Gather quotations from suppliers and sub-contractors for parts and services Raise purchase orders Track progress of purchase orders at regular intervals … the requested item is obsolete or on long lead time Find solutions to drive sales Liaise with suppliers and manufacturers for parts information Process customer orders for parts and accessories Helping customers find and purchase the correct parts Provide customer with technical advice by liaising with our engineers … Meet and exceed sales targets and performance metrics Supporting in all areas of work where appropriate Ensure compliance with customerrequirements Embrace and support company values Candidate Requirements: Excellent IT skills with confident use of Microsoft Office packages including Word, Excel and Outlook Excellent personal organisation and more »
and air. Our services range from a full vehicle inspection to overhaul of complete piece of equipment to single part re-engineering, offering the customer full peace of mind that our design will increase the length of time between service intervals and in the long term save them money … of projects. This will involve working as the day-to-day interface between Tidyco and our customers. Creating project plans to met the customers requirements, liaising with our production team and providing feedback both internally and externally. This will be a new role within the business so it allows … the successful candidate to set-up and mould appropriate structures to ensure success. Reporting Relationship Reporting to Rail Divisional Director Main functions '' Understanding customerrequirements and turning that into detailed project plans '' Ability to work on multiple projects at once '' Ability to identify and understand project risks and more »
such as HNC or HND would be advantageous. Key Responsibilities: Utilize engineering expertise to identify and address customers' needs, understanding both technical and budgetary requirements to specify the optimal solution. Recognize new application opportunities through in-depth customer interactions and needs assessments. Daily Tasks: Deliver technical product presentations … and demonstrations tailored to customerrequirements Visit customers and prospects to discuss technical applications Provide pre-sales technical assistance and product education Establish and maintain strong relationships with customers Identify and interpret customerrequirements effectively Persuade clients that our product best fits their needs Write technical … reports and prepare quotes Record and maintain customer information and data in the CRM system Negotiate price, delivery, and terms Provide after-sales support Research new industries for potential clients Prepare quarterly sales reports and sales action plans Ensure sales targets are met Attend trade shows, conferences, and other more »
Bideford, Devon, South West, United Kingdom Hybrid / WFH Options
APRIL QUEST LIMITED
facing product development role. A broad technical role reporting to the Systems Engineering Team Leader as the Senior Systems Engineer Technical Lead in this customer facing role you will be the product owner for all technical content. A full lifecycle product development role but your focus will be at … the early stages of the V model around customerrequirements elicitation and V+V activities. You will have no direct reports and will not need to be a SME but as the Technical Lead you will direct the work of up to 10 members of the Engineering Team (Software …/Hardware/Electronics etc).. Essential Requirements of the Systems Engineer Technical Lead Externally facing experience working with external customers or suppliers. Full lifecycle systems engineering/product development experience - taking ownership of product roadmap, escalation of everything on the roadmap etc Engineering background - Electronics, Software, Hardware, Systems more »
Nottingham, England, United Kingdom Hybrid / WFH Options
Express Recruitment
documentation and training material conforming to relevant Company standards and procedures Undertake functional testing and validation of developed code, documentation, and training materials Investigate customer product use scenarios, reproducing issues and resolving these. Taking ownership of some key project areas, whilst offering advice to wider team members on technical … be undertaken Assist with resource planning procedures needed for each project Act as one of the primary contracts for customers in order to understand customerrequirements and translate into technical requirements. Produce designs and specifications to meet customerrequirements Identify and participate in research activities to more »
the Role of Quality Manager You will be accountable for the implementation of our quality agenda at Milton Keynes, complying with legal, group and customerrequirements and working closely with the site team to ensure that all aspects are performed in line with standards. Key Responsibilities as Quality … of Refresco UKs Quality Management agenda and standards. Be accountable for site implementation of Refresco UKs Quality Management agenda, complying with legal, group and customerrequirements and then working closely with the site team to ensure that aspects are performed in-line with standards. Ensure due diligence can … be demonstrated to satisfy the requirements of external agencies. Responsible for timely and accurate reporting of internal Refresco KPIs to the management team. Be responsible for ensuring GMP and Hygiene standards are communicated to the operational teams and processes are in place to effectively monitor and manage them. Partake more »
next great leaps in human advancement will be powered by Ansys. Innovate With Ansys, Power Your Career. Summary/Role Purpose Join the Ansys Customer Excellence team to partner with our customers to engineer what's ahead, solve their real-world engineering problems, deploy Ansys software in their design … Ansys Rocky & Ansys Fluent products, you will use advanced-level engineering knowledge to provide technical pre-sales support, perform professional services, and help translate customerrequirements into exciting new product features. You will be working within multi-disciplinary teams to advance your knowledge, experience and business impact. Key … a product expert with Ansys Rocky, interact with customers to understand their product design needs and engineering design workflows analyze how to address customers' requirements using Ansys products and platform articulate Ansys' value proposition Collaborate with the Ansys product development teams to translate customerrequirements into exciting more »
Tadcaster, England, United Kingdom Hybrid / WFH Options
Mpac Group
new challenges for over 100 years. While most companies offer automation machines, we craft complete automation ecosystems that are unique and personalised to our customer’s needs. Our business centres around our people, we want the best minds to be part of our team and we remain committed to … and rectifying software problems. Are you the person we are looking for? You will be the face of the business as you travel to customer’s facilities to help diagnosis and rectify issues on site; You will be able to provide a good level of software design output through … a thorough understanding of internal/external customer and regulatory requirements; Provision of the design & development of PLC Code from a pre-written code (Rockwell & Siemens, Mitsubishi, Allen Bradley & Rockwell) Siemens (Essential) is key; ravel to customer sites to carry out site commissioning activities (SAT), post installation more »
Management Team. Duties: Factory Quality: Ensure the factory quality agenda is managed effectively so that products are manufactured legally and safely, in compliance with customer and internal company specifications and standards. Carry out shelf life testing and review results on management meetings. Laboratory: Ensure all testing is performed internally … and externally by approved contractors within the frequency required. Ensure all testing meets customer and internal requirements. Action in case of out of specification results. Ensure test consumables are available. Product Launches: Ensure new products are lunched accordingly with the standard, in a safe/quality/legal manner. … a safe & legal manner. Hygiene & GMP: Ensure that the company has up to date, consistent and appropriate cleaning and GMP procedures that meet the requirements of BRC/Customers. Ensure that staff is trained on the procedures. Ensure procedures are followed all times. Compliance Auditing: Ensure the auditing schedule more »
Programme Manager to join our team in Rugeley, you will be responsible for successfully managing a portfolio of projects, providing effective leadership to achieve customerrequirements and business goals. Key Responsibilities: Manage a portfolio of projects, providing effective leadership to Project Managers to achieve customerrequirements … and managing a team. Experience of the commercial elements of project management, including managing contracts and supporting bids & proposals. High commercial and business awareness, customer focus, and sales orientation. APM Chartered Project Professional or equivalent qualification is desirable. Experience of managing multi-disciplined projects with a focus on systems more »
The role As a Installation CAD Engineer, you'll have a role that is out of the ordinary, collaborating with project managers to understand customerrequirements and develop integration plans. If you have analytical skills, electrical knowledge, and a passion for engineering, this is the opportunity for you … allows our customers to run ships equipment to carry out trails and scenario based evaluations You will be working with project managers to understand customerrequirements and help create a plan to integrate the works necessary through the production and reviewing of (IGP's) Installation Guidance Packages You … ll liaise with the Electrical and Mechanical fitting team to understand requirements for the design Adhere to the IGP KPI, which is a measuring tool to gauge the progress of the IGP Process Attend and have an active speaking part in meetings and reviews Essential Experience of the Installation more »
Key Responsibilities Lead product design & development from concept to mass production for structural packaging items including cascade packs, boxes and paperboard garment hangers Understanding customerrequirements and offer commercial, workable and new solutions Create proposals and production specifications on time in line with customerrequirements Co … process Input to expand and improve on testing processes Material development and selection Creating production ready artworks Analysis and feedback on production samples Maintaining customer and internal range plans Sample co-ordination & management Keep up to date and evaluate consumer and market trends Collaborate with marketing and creative teams more »
Northampton, Northamptonshire, East Midlands, United Kingdom
DACHSER Ltd
Assurance Benefit Cycle To Work Scheme Purpose Of The Role: To support the branch in operating an effective European outbound operation in response to customer requests and network standards in a cost effective and efficient manner. To maximise profit whilst not compromising quality and service by providing effective solutions … operation and use of various Dachser Tools (including but not limited to Domino, Outbound Planning Tool, Charter Tool) Effective management of loading to meet customerrequirements and departmental KPIs Cost accrual and processing of purchase invoices Effective communication with other departments in Northampton and the UK as well … daily processes and maintain quality standards of the company. Ensure that profit is maximised at all opportunities without compromising quality To efficiently respond to customer requests for charter and groupage services to provide cost effective and efficient solutions Maintain a supplier database ensuring that there are a range of more »
for demanding applications. In this leadership role you will be accountable for the technical direction of the programme, defining the product architectures to meet customerrequirements and leveraging the best available technology to do so. You will play a key role working with senior technical staff, driving the … system performance is robustly validated throughout. Responsibilities for the Hardware Manager - Power Electronics based in Chelmsford, Essex: - Defining the design approach to meet the customerrequirements and ensuring a reliable, manufacture product that meets the commercial targets - Satisfying customers (internal and external) with fast, accurate, and technically competent … setting clear expectations for task delivery - technical quality and time - Leading the technical progress reviews and provides updates to project manager and/or customer, continually checking expectations Key skills and experience for the Hardware Manager - Power Electronics job based in Chelmsford, Essex: - Proven ability to lead a team more »
the Role: The Main Purpose of the post will be to combine technical knowledge with sales skills to consult with existing and potential new customer on a wide range of products. Your main purpose will also be to: Expand market awareness of products and expertise, managing projects and relationships … with customers Provide both pre and after sales advice Support customer service/sales team with queries and customer requests Main Responsibilities: Liaise with Customers to assist with technical aspects of business development Create and deliver technical presentations demonstrating how products meet customerrequirements Identify customer needs, handle queries, agree specifications, engineering adaptations of products Develop and support customer base, identify new markets, potential customers and new accounts Negotiate tender and contract terms and conditions to meet customer/company need Look for the opportunities to upsell products/create new opportunities Generate more »
Stockport, Greater Manchester, North West, United Kingdom
Heat Trace
the Role: The Main Purpose of the post will be to combine technical knowledge with sales skills to consult with existing and potential new customer on a wide range of products. Your main purpose will also be to: Expand market awareness of products and expertise, managing projects and relationships … with customers Provide both pre and after sales advice Support customer service/sales team with queries and customer requests Main Responsibilities: Liaise with Customers to assist with technical aspects of business development Create and deliver technical presentations demonstrating how products meet customerrequirements Identify customer needs, handle queries, agree specifications, engineering adaptations of products Develop and support customer base, identify new markets, potential customers and new accounts Negotiate tender and contract terms and conditions to meet customer/company need Look for the opportunities to upsell products/create new opportunities Generate more »