Derby, Derbyshire, Branston, United Kingdom Hybrid / WFH Options
Harvey Nash
managers with solid experience of the SDLC, API's/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a key part … of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performancemanagement and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service … and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through internal more »
Derbyshire, England, United Kingdom Hybrid / WFH Options
Harvey Nash
talk to any managers with solid experience of managing the support of external client facing systems, beingd responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a key part … of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performancemanagement and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service … and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through internal more »
matter expert in all areas of the division by sharing your knowledge, experience and best practices with other Regional Service Managers to continuously improve performance delivery and consistency across the function Hold daily/weekly performance trading rhythm to ensure work planned on the day is attended and … providing regular feedback and complaint reviews to ensure improvements are made Required Experience Proven experience of leading field-based teams and delivering results through performancemanagement Experience of working with HR policies such as performancemanagement, disciplinary and attendance Excellent interpersonal skills, particularly an ability to more »
Trip Leaders to deliver in-depth tours of Great Britain Coaching trip leaders in tour quality and exceeding traveller expectations Carrying out Trip Leader performancemanagement to ensure they meet the company's guidelines to achieve excellence goals Creating and scheduling a strong high performing Trip Leaders team … a training/coaching role Effectively interacting with travelers on site to support Trip Leaders and obtain live feedback from travelers Ability to drive performance in a fast-paced environment and work under pressure 24/7 Emergency support and driving resolutions of operations/customer issues (approx. one … Apr-Oct) time out with these hours may be required Benefits: Competitive salary package Incentive bonus based on targeted results Merit increase based on performance Vacation days + Personal days Public Transport reimbursement Personal and professional growth opportunities Milestone bonus and travel certificate every 5th anniversary of employment at more »
ambitious individuals looking to make a meaningful impact in an educational setting. School HR Officer Responsibilities: Recruitment, onboarding, and induction for new employees Absence managementPerformancemanagement Investigations for alleged misconduct Management and maintenance of all employee records School HR Officer Role Salary … be made permanent School HR Officer Requirements: Experience working in a similar role in a School/Academy setting Excellent communicator and strong people management skills Highly organised with the ability to manage own workload, prioritise, and meet deadlines Desired qualifications include CIPD Level 3, 5, or 7 To more »
and Compliance Manager. Reporting into the Head of Information Security, the Governance Risk and Compliance Manager will be responsible for the day to day management of the GRC deliverables and management of direct reports in the GRC team to ensure effective Governance, risk and compliance aligning to the … organisational information security policies. Role Responsibilities: Provide leadership and direction to the Governance Risk and Compliance team, plus day to day task management, performancemanagement and development. Maintain and monitor the enforcement of the Information Security Policy framework,including policies, standards, procedures and guidelines. Implement, monitor, maintain … and continuously improve the GTS risk management process. Deliver and maintain strategies and audit capabilities to maintain compliance to the GDPR , PCI - DSS and Cyber Essentials. Ensure the maintenance and delivery of an effective, engaging information security awareness programme to the wider business group. Support delivery of programmes and more »
Location 90% remote, 10% onsite Preston Must Be Eligible to go through BPSS clearance Mandatory Skill: Certification in SuccessFactors PerformanceManagement and Goal Management and other talent modules Responsible for leading the delivery of an innovative, robust, and future-proof global SAP SuccessFactors Performance and Goals … management solution for a large, multi-national organisation Strong experience of ‘hands on’ SuccessFactors Performance and Goals Management configuration, and knowledge and experience of integration into the rest of the SuccessFactors suite. Ability to plan, prepare and deliver design and playback workshops Guide the customer on SF more »
for all Lakeside Healthcare led PCNs. Main duties of the job 1.Ensure the PCN contract is delivered to standard. 2.Work closely with staff and management working at practice and PCN level, to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered. … in identifying costs and financial implications of transformation initiatives, including the use of digital tools. The post holder will work closely with staff and management working at practice and PCN level, to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered. … practices to support the delivery of improvements that will provide benefits both at individual practice level and at the level of the PCN. KEY PERFORMANCE AREAS Operational Ensure all relevant national strategies, policies, targets, and frameworks are fully implemented and delivering in line with expectations. Provide accountability and oversight more »
Leicester, Leicestershire, East Midlands, United Kingdom
Smart Sourcer Limited
project portfolio (applications, development & infrastructure). Reporting to the Director of IT Transformation, this role is responsible for overall programme delivery & governance, planning, resource management, reporting & budgeting. Youll require the following skills and experience: 10+ years experience of working in technology projects 5+ years experience working in Agile environments … Experience using different Agile frameworks (Scrum and Kanban essential) Quarterly planning/Product Increment planning An understanding of the software development cycle Line management experience of Product Owners, Scrum Masters & BAs (5-10 headcount) A problem solver, with the ability to deal with complex issues when they arise Any … scaled Agile framework experience such as SAFe, LeSS or, Scrum@Scale Project management experience (e.g. Risk/issue management, reporting) Outstanding stakeholder management skills Ability to champion Agile transformation across an organisation Team/performancemanagement Budget management Reporting - formal report/paper writing more »
internal databases and electronic staff & patient records, managing the shared mailbox and minute taking. This post requires excellent communication and organisational skills, good time management and the ability to prioritise own workload. In return you will be part of a highly supportive and friendly team who endeavour to deliver … contact for both internal and external enquiries from health professionals from a range of organisations. To provide the day to day supervision and line management of junior staff where appropriate. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. … A bespoke induction programme Existing members of the NHS Pension Scheme can continue their membership when they join the organisation. Job description Job responsibilities Management of Service Promote the image of the organisation and services by ensuring that all information and communication is up to date and suitably presented. more »
Greater Manchester, England, United Kingdom Hybrid / WFH Options
D2
Programme Performance Associates (All levels) Overview of Role: Lead the development of programme/project controls strategies and processes aligned to client and project requirements that provide quality insights and information on performance, forecast, threats and opportunities Integrate and challenge planning, commercial, engineering, construction and risk teams to … develop and implement appropriate processes, data and performance measurement techniques e.g. earned value, rules of credit. Assure Project baselines (scope, schedule, estimates and risk) at various stages of the project lifecycle, ensuring baseline integrity is maintained effectively. Work with data analysts to develop appropriate forward looking performance metrics … efficiencies and opportunities for efficiencies utilising both internal D2 benchmarking data tools, but technologies such as Nodes and Links and nPlan. Communicate the programme performance to stakeholders at all levels, adapting messaging to suit the stakeholder and their needs Work within and/or lead multi-disciplinary project controls more »
work as part of the Business Intelligence and Workforce Business Partner team within the Morriston Service Group. The role will work closely with local management and teams across the Service Group and wider Organisation to provide comprehensive workforce information, analysis, and planning input aligned to workforce metrics and workforce … Morriston Hospital, and requires a proactive, continuous improvement approach that builds and develops key stakeholder relationships and partnership working that contributes to overall workforce performance and efficiencies. If you are driven, have enthusiasm for analysing data, enjoy working with people and have a keen interest in enhancing staff wellbeing … and experience, have experience in conducting audits and providing audit feedback, have developed and delivered management training, have led on targeted workforce improvement projects and have experience and a good understanding of workforce metrics then this may be the role for you. Main duties of the job Main duties more »
Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service Desk, or who has been working on the third line with a solid understanding of processes that are looking to … take the step into a management position. Key Skills: Microsoft stack (Azure, AD, Exchange etc) Networking (TCP/IP, DNS, DHCP, etc.) Firewall, Router and Switch Management Remote Access and VPN Key Responsibilities: Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas … like incident management, problem management, and service request fulfillment. Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement. Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and more »
growth and strategic direction for SaaS Services. The SaaS Capability Lead will provide technical leadership, guidance, and expertise in the configuration, deployment, standardisation and management of SaaS based technologies and services. The SaaS Capability Lead will work closely with Group Technology, Architecture, Portfolio and Product Management teams to … growth. Act as a mentor and coach to the team members, providing guidance on technical skills, career development and personal growth. Accountable for individual performancemanagement in collaboration with Portfolio, Architecture and Product Managers. Leading and ensuring the technical excellence of the SaaS Capability by staying updated with … that both complements and supplements the internal IT Solutions team considering skills, people development, costs and customer demand. Take an active lead in the management of third-party delivery partners ensuring compliance to standards and effective delivery in relation to SaaS Services. Setting clear vision and goals for SaaS more »
Sheffield Health and Social Care NHS Foundation Trust
you with us. Job description Job responsibilities The post holder will: Lead the Information Rights team ensuring compliance with statutory deadlines through the effective management of the case management system and formation of standardised operational processes. Ensure that they are familiar with all access to information requests coming … Commissioners Office. Line manage the Information Governance Assistant(s) and their work encompassing Freedom of Information, Subject Access to Records, Individuals Rights Requests, Records Management and all Information Governance/Data Protection matters. Support the development of policies and documents in line with legislation ensuring the Trust always remains … compliant and up to date. Prepare analysis reports of performance statistics to identify trends and areas for action and improvement and provide regular reports to Senior Management colleagues and committees. Monitor and review completed disclosures under the Data Protection Act to ensure they observe all legislative requirements, and more »
Chelmsford, England, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
Leadership and Management Development Consultant • 6 month contract • £500 - £550 per day • Location: Chelmsford • Working Arrangement: Hybrid - Please note that the requirement to attend our Chelmsford based offices will be on a business needs basis but typically 1-2 times per week. We have an exciting opportunity for a … Leadership and Management Development Consultant to join a well established organisation in Essex on a 6 month contract, hybrid basis. Accountabilities • Lead the design and implementation of leadership and management development solutions, to ensure they are future-focused, relevant, innovative, cost effective and aligned to functional business plans. … Responsible for externally procuring, as appropriate, the design and delivery of specific programs, providing the necessary contract management and quality assurance. • Deliver agreed leadership and management development solutions (e.g. specific events). This may include executive coaching, facilitation, delivery of highly energised workshops, or consultancy advice to ODP more »
IT AND INFRA OPERATIONS PERFORMANCE MANAGER(TELECOM) (IT PERFOR MGR) Reading, England PROJECT MANANGER – REPORTING(DYNATRACE) – CONTRACT – HYBRID – READING We are hiring a Operations Performance Manager(Telecom) with strong skills on Reoprting skills on Dynatrace for one of my clients in Reading. Project Manager with Dynatrace -Reporting and … Operational Management Duration: 6 months rolling contract Hybrid – 2 days/week onsite in Reading- Mandatory- Wed Experience required: Experience in contract management Experience in Infrastructure management Experience in managing diverse teams Experience in reporting/scripting in Dynatrace, Visual or Splunk Experience in creating Data Visualization … Reports Expereince in Stakeholder management and working across cross functional team “Strong experience in Service performancemanagement, creating scripts/reports skills on Dynatrace The Role Accountable for leading a team of Operations/Analytical professionals who provide Service insights and hold delivery teams to account on more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Reed Technology
opportunity for an ICT Contracts Manager to join a dynamic team in Birmingham. The successful candidate will lead IT negotiations, resolve contractual and supplier performance issues, and drive initiatives that deliver performance improvements and best value for money. This role is ideal for someone who is experienced, enthusiastic … engage with stakeholders at all levels. Day-to-day of the role: Act as the first point of contact for suppliers from a contracts management perspective. Structure, schedule, and attend regular service review meetings with suppliers and IT Service Department members to maintain good relationships and meet service objectives. … Maintain a record of performance against KPIs for each supplier, identifying service improvement opportunities and addressing obstacles impacting service delivery. Work closely with senior managers to maintain the Supplier and Contracts database. Assist the ICT Contracts & Software Assets Manager with the in-year contract management process for IT more »
Brackley, Northamptonshire, East Midlands, United Kingdom
The Mercedes AMG-PETRONAS Formula One Team
a modern ERP landscape, these include the underlying database elements, virtual data layers, authorisations and compliance, multiple user experience elements, micro services, APIs, event management and the integration layer between applications and platforms. Whilst the main ERP landscape is SAP S/4HANA, experience of other ERPs solutions and … especially cloud-based solutions is extremely important. Example activities which may take place as part of technical lifecycle management: Platform performancemanagement, alerting and predictive analysis. General Risk and Compliance management. Proof of Concepts. Performance and automated testing governance. Service Transition and support. User experience optimisation. … We pride ourselves on our family-friendly environment, employee well-being programme and offer flexible working opportunities. Why us: At the heart of our performance are our people. Every member of our team has a voice and plays their part in contributing to our successes on and off the more »
Oxfordshire, England, United Kingdom Hybrid / WFH Options
Ellison Institute of Technology Oxford
through expansion and long-term sustainability Build and lead a high-performing operations team, with responsibility for finance, human resources, IT, legal, and facilities management Establish robust financial management systems, overseeing budgeting, forecasting, and reporting to ensure the network's financial health and sustainability Drive the development of … operations to ensure world-class capabilities and quality Oversee the expansion of the network's affiliate site model, implementing rigorous site selection, onboarding, and performancemanagement processes Establish best-in-class IT systems and infrastructure to support the network's clinical operations, data management, and collaboration needs … the COO will be expected to focus on identifying, developing, and empowering African talent to assume key operational roles. This includes implementing robust talent management and succession planning strategies to ensure a pipeline of strong African leaders who can drive the network's long-term growth and success. The more »
Harrogate, England, United Kingdom Hybrid / WFH Options
Marmion
within the organisation. Reporting directly to the Managing Director you will be responsible for ensuring the smooth and efficient execution of sales processes , driving performance , and maintaining a high level of client satisfaction . KEY RESPONSIBILITIES Provide strategic leadership and direction to the management team, ensuring alignment with … and objectives. Develop and implement efficient operational processes to maximise productivity and achieve business targets. Lead by example, motivate, and develop a high-performing management team . Where necessary act as a key point of contact for clients and collaborate to understand their requirements, tailoring operational strategies accordingly. Implement … performance metrics and KPIs and an analyse data and trends to identify opportunities for improvements. Continuously evaluate and refine operational processes to enhance efficiency and effectiveness. Work closely with cross-functional teams to implement process improvements and drive innovation. Manage resources effectively , including staffing levels, training, and technology tools more »
Harrogate, West Yorkshire, United Kingdom Hybrid / WFH Options
Confidential
within the organisation. Reporting directly to the Managing Director you will be responsible for ensuring the smooth and efficient execution of sales processes , driving performance , and maintaining a high level of client satisfaction . KEY RESPONSIBILITIES Provide strategic leadership and direction to the management team, ensuring alignment with … and objectives. Develop and implement efficient operational processes to maximise productivity and achieve business targets. Lead by example, motivate, and develop a high-performing management team . Where necessary act as a key point of contact for clients and collaborate to understand their requirements, tailoring operational strategies accordingly. Implement … performance metrics and KPIs and an analyse data and trends to identify opportunities for improvements. Continuously evaluate and refine operational processes to enhance efficiency and effectiveness. Work closely with cross-functional teams to implement process improvements and drive innovation. Manage resources effectively , including staffing levels, training, and technology tools more »
Bradford, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Blue Arrow - Liverpool
new service. Medacs Health Assessment Services has a very exciting new opportunity for an Audit Clinical Support Lead who will be responsible for the management and performance of the team of Health Professionals who conduct PIP audits in both the training academy and post-approval. The CSL for … plays a crucial role in upholding professional standards by providing training, clinical support, feedback, and advice to all auditors. They also monitor the clinical performance of auditors to ensure that professional standards and service quality are consistently met, aligning with the requirements of the contract. You will be working … necessary amendments Excellent oral and written communications skills, including negotiation abilities Offers guidance and support to enhance the practice of other health professionals Line Management support for the team of auditors, including regular 1-1s, engagement activities, appraisals, development plans and performancemanagement Builds and maintains more »
SL7, Marlow, Buckinghamshire, United Kingdom Hybrid / WFH Options
MFK Recruitment
There will also be travel to 5 main Education sites in Slough, Oxfordshire, Hayes and West London. The salary is £40k - £45k, with a performance related bonus of £5k per annum (paid quarterly) About the role: The Education Service Delivery Manager will be the primary manager and escalation point … first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps, creation of skills matricies, development and implementation of training program at both individual and team level … tangible reporting to show a service improvement link between program and individual performance Responsible for performancemanagement of the team, regular score check-in’s, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development more »
Maidenhead, England, United Kingdom Hybrid / WFH Options
MFK Recruitment
home. There will also be travel to 5 main Education sites in Slough, Oxfordshire, Hayes and West London. The salary is £40k, with a performance related bonus of £5k per annum (paid quarterly). About the role: The Education Service Delivery Manager will be the primary manager and escalation … first time, on time, every time. Education Service Delivery Manager – Main responsibilities: Primary escalation point for education engineer teams and ESDMs Responsible for direct management of Helpdesk Engineers including; identification of skills gaps, creation of skills matricies, development and implementation of training program at both individual and team level … tangible reporting to show a service improvement link between program and individual performance Responsible for performancemanagement of the team, regular score check-in’s, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development more »