closure. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remotedesktop support and perform other activities based on SOPs. Perform user account management activities. Escalate complex problem to appropriate support specialists. Responsible for …/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remotedesktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel … MS-PowerPoint, MS-Outlook, MS Project, and MS Vision Internet browsers (e.g. Explorer, Chrome, Firefox), VPN and remote dial-in users Support for laptop, desktops, and printers PDA and blackberry support Others: Adobe Acrobat and other common desktop applications like WinZip, etc. Soft Skills Excellent communication and conversation more »
Job title: Senior Desktop Engineer Salary: £30,000 - £33,000 Location: Ipswich This is a full-time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15. The successful candidate must be willing to undergo the client's security clearance process. Responsibilities: • Fully site-based • Able … to deal directly with clients in a friendly and highly confident manner • Troubleshooting known and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories • Experienced with VIP support and engagement • Troubleshooting known and unknown software issues related to Windows platforms • Building and deploying PCs … with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc) • Experience in Windows imaging techniques (Network & Local) • Microsoft Active Directory & Azure Active Directory knowledge • Remotedesktop support tools • Desktop/printer configurations • Excellent interpersonal & communication skills • Must be able to work independently and part of a team. more »
An exciting opportunity has arisen for a Senior Desktop Engineer to support one of our client's, based on their site in Ipswich. The successful candidate must be well presented, a strong communicator with an excellent knowledge of End User Workplace equipment including Desktops, laptops, Printers, and mobile devices … week, Monday - Friday 09:00 - 17:15. The successful candidate must be willing to undergo the client's security clearance process. As a Senior Desktop Engineer you will be: Fully site-based Able to deal directly with clients in a friendly and highly confident manner Troubleshooting known and unknown … hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories Experienced with VIP support and engagement Troubleshooting known and unknown software issues related to Windows platforms Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general IT tasks Providing more »
Ntrinsic are working with an organisation based in the Ipswich, who are looking for a Senior Desktop Engineer. This is a permanent position working Monday - Friday 9am - 5:15pm - Onsite . Day to day: Able to deal directly with clients in a friendly and highly confident manner Troubleshooting known … and unknown hardware/software issues related to desktop, laptops, workstations, peripherals, and associated accessories Experienced with VIP support and engagement Troubleshooting known and unknown software issues related to Windows platforms Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general IT … with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc) Experience in Windows imaging techniques (Network & Local) Microsoft Active Directory & Azure Active Directory knowledge Remotedesktop support tools Desktop/printer configurations Excellent interpersonal & communication skills Must be able to work independently and part of a team. more »
Gateshead, Tyne and Wear, North East, United Kingdom
Heels & Brogues Group Limited
reliability. You will handle queries and problems across technologies such as Microsoft 365, Microsoft Azure AD, Microsoft Intune, network issues, SharePoint Online, virtual machines, remotedesktop, Windows Server, and internet connectivity. Key Responsibilities: Office 365 user management Desktop/server troubleshooting and support SharePoint Online management Resolving more »
first line, they may work on the following areas, among others: Microsoft 365, Microsoft Azure AD, Microsoft Intune, Network Issues, SharePoint Online, Virtual Machines, RemoteDesktop, Windows Server, Internet Connectivity. Key Responsibilities: • Office365 user management. • Desktop/Server troubleshooting and support • SharePoint Online management • Resolving complex tickets more »
Hertford, England, United Kingdom Hybrid / WFH Options
ClevaGroup
Web Filtering) · Understanding of PowerShell Preferred Knowledge · MSP (Managed Service Provider) experience 24 months+ · Hyper V/VMWare · VOIP Telephony Support - 3CX/Horizon · RemoteDesktop: Azure WVD/RDS · MDM Solutions: Intune/Hexnode etc · Creation of new Server Infrastructure, Roles Installed from scratch · ConnectWise Manage/ more »
maintain strict confidentiality in respect of all Resident, staff and business records Key skills • Active Directory & Group Policy • DNS & DHCP • Windows-based operating systems • RemoteDesktop Services/Remote access • Detailed understanding of network security • Microsoft Office Working Conditions • Working hours in this role will most often more »
Mail & Web Filtering (Clearswift, Proxies etc) Microsoft Operating Systems (Windows Server, Windows 10 & 11 etc) VPN Applications (Microsoft Direct Access, Always on VPN etc) RemoteDesktop Services or VDI Benefits of the role A standard working week of 37.5 hours Holiday entitlements of 27 days per year, plus more »
Mail & Web Filtering (Clearswift, Proxies etc) Microsoft Operating Systems (Windows Server, Windows 10 & 11 etc) VPN Applications (Microsoft Direct Access, Always on VPN etc) RemoteDesktop Services or VDI Benefits of the role A standard working week of 37.5 hours Holiday entitlements of 27 days per year, plus more »
Bristol, Somerset, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 - 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: Provide remote Technical Support with occasional customer visits Provide assistance by phone, email and/or using a ticket management system Update the internal knowledgebase with … operating systems Microsoft Exchange Microsoft Active Directory VMware and/or Microsoft Hyper-V (VMware preferred) Microsoft Office 365 Veeam Backup & Replication Microsoft Windows Desktop Operating Systems Experience of working in a busy MSP environment Experience of configuring and supporting network devices such as Firewalls and Switches Good understanding … of principles of ITIL Framework Technologies & Experience Veeam Cloud Connect Microsoft RemoteDesktop Services Citrix XenApp/XenDesktop Veritas (Symantec) Backup Exec Symantec Endpoint Protection Fortinet Firewalls HPE/Dell SANs HPE Server Hardware & Switches Office 365 Migrations N-Able RMM PowerShell Scripting Citrix CCA Microsoft MCP Knowledge more »
Greater Bristol Area, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 – 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: • Provide remote Technical Support with occasional customer visits • Provide assistance by phone, email and/or using a ticket management system • Update the internal knowledgebase with … operating systems • Microsoft Exchange • Microsoft Active Directory • VMware and/or Microsoft Hyper-V (VMware preferred) • Microsoft Office 365 • Veeam Backup & Replication • Microsoft Windows Desktop Operating Systems • Experience of working in a busy MSP environment • Experience of configuring and supporting network devices such as Firewalls and Switches • Good understanding … of principles of ITIL Framework Technologies & Experience • Veeam Cloud Connect • Microsoft RemoteDesktop Services • Citrix XenApp/XenDesktop • Veritas (Symantec) Backup Exec • Symantec Endpoint Protection • Fortinet Firewalls • HPE/Dell SANs • HPE Server Hardware & Switches • Office 365 Migrations • N-Able RMM • PowerShell scripting • Citrix CCA • Microsoft MCP • Knowledge more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Global Technology Solutions Ltd
and own vehicle Salary: £30,000 p.a + benefits Working Hours: 37.5hrs between 7:30 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: Provide remote Technical Support with occasional customer visits Provide assistance by phone, email and/or using a ticket management system Update the internal knowledgebase with … operating systems Microsoft Exchange Microsoft Active Directory VMware and/or Microsoft Hyper-V (VMware preferred) Microsoft Office 365 Veeam Backup & Replication Microsoft Windows Desktop Operating Systems Experience of working in a busy MSP environment Experience of configuring and supporting network devices such as Firewalls and Switches Good understanding … of principles of ITIL Framework Technologies & Experience Veeam Cloud Connect Microsoft RemoteDesktop Services Citrix XenApp/XenDesktop Veritas (Symantec) Backup Exec Symantec Endpoint Protection Fortinet Firewalls HPE/Dell SANs HPE Server Hardware & Switches Office 365 Migrations N-Able RMM PowerShell scripting Citrix CCA Microsoft MCP Knowledge more »
IT Support Analyst Remote with regular visits to across Central/Northern regions of England About Us At Family Action, we transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation. We have been building stronger families since 1869, and … will need experience of supporting the following technologies: - User admin - Azure Active Directory - Windows 10, 11 device management, Azure Server environment and Azure Virtual Desktop - Microsoft 365 Admin including One-Drive management, Teams, SharePoint, Online Exchange - Remotedesktop management tools - Anti-Virus management - Print management You will more »
South West England, Southampton, Hampshire, United Kingdom
Deerfoot IT Resources Limited
Senior IT Support Engineer £30k - £42k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a candidate with 2nd or 3rd line experience to join their close-knit team. Our client is … with physical office data installations (CAT6 cabling, network switches, firewalls, network configuration on UniFi equipment). Good experience managing cloud hosted/virtual Windows desktop environments i.e., Windows Server 2019+ with RemoteDesktop Services. Confident supporting and using commonly used non-Apple software such as Adobe Creative more »
St. Albans, Hertfordshire, St Albans, United Kingdom
Connexa Technology Limited
A+, Network+, Microsoft Certified Solutions Associate (MCSA), or VMware Certified Professional (VCP). Experience with IT service management tools and ticketing systems. Familiarity with remotedesktop applications and help desk software. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A supportive and more »
St. Albans, Hertfordshire, South East, United Kingdom
Connexa
A+, Network+, Microsoft Certified Solutions Associate (MCSA), or VMware Certified Professional (VCP). Experience with IT service management tools and ticketing systems. Familiarity with remotedesktop applications and help desk software. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A supportive and more »
South West England, Southampton, Hampshire, United Kingdom
Deerfoot IT Resources Limited
Helpdesk Support Engineer £20k - £30k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a … with physical office data installations (CAT6 cabling, network switches, firewalls, network configuration on UniFi equipment). Good experience managing cloud hosted/virtual Windows desktop environments i.e., Windows Server 2019+ with RemoteDesktop Services. Confident supporting and using commonly used non-Apple software such as Adobe Creative more »
Huddersfield, West Yorkshire, Yorkshire, United Kingdom
Circle Group
technologies, networking and windows Servers Key Skills the Infrastructure Engineer will have: Previous IT Infrastructure experience Fully proficient with VMWare/Hyper-V Extensive RemoteDesktop and Windows Server experience Excellent networking experience (Firewalls, Routing, switching and Wi-Fi) Azure and Citrix experience is beneficial Previous experience managing more »
Huddersfield, West Yorkshire, Yorkshire, United Kingdom
Circle Group
Servers Key Skills the Service Desk Team Lead will have: Excellent 3rd Line IT Engineering experience Fully proficient with VMWare/Hyper-V Extensive RemoteDesktop and Windows Server experience Excellent networking experience (Firewalls, Routing, switching and Wi-Fi) Azure and Citrix experience is beneficial Previous experience managing more »
Market Harborough, Leicestershire, East Midlands, United Kingdom
Klickstarters
FIRST LINE IT SUPPORT TO JOIN OUR TEAM AND SUPPORT OUR CLIENTS. First Line IT Support Based Market Harborough Supporting Microsoft Azure, Cloud Services, Remote Desktops, Microsoft SharePoint and Firewall Salary £26k To apply please call 01244 739 999 or email We are a professional services company based in … Market Harborough looking to recruit a First Line IT Support to provide users support in a Microsoft environment (Microsoft Azure, Cloud Services, Remote Desktops, Microsoft SharePoint and Firewall). The ideal candidate will have excellent customer service skills and telephone manner and a keen interest in IT/Technology … ideal opportunity to get involved in working in a structured environment with exposure to supporting a broad range of predominantly Microsoft Azure, Cloud Services, Remote Desktops, Microsoft SharePoint and Firewall. So if you have strong customer service experience, great telephone manner and knowledge of IT maintenance and Security then more »
will need to possess some skills and experience in the following areas Infrastructure administration hardware/software deployment. Windows server environment management Cloud/RemoteDesktop Services/FS Logix/Azure/Virtualisation). 365 environment administration (Active Directory, Office 365, Exchange on-line) Some programming/ more »
IT Service Desk support experience to join a supportive team and build a career in IT. Day to day duties will include: - Helpdesk and desktop support for internal users - Providing a high level of customer service and taking IT issues through to resolution - Supporting technologies including Office 365, Windows … OS, remotedesktop services, basic networking and Windows Server - PC/Laptop troubleshooting To be considered suitable for this role you will need to have some previous IT support experience (IT Coordinator, Helpdesk Analyst, Service Desk Analyst etc.) as well as the below: - Access to a car as more »
of the day-to-day operation. Essential skills: Experience working with a Managed Service Provider or service desk environment. Proficient in supporting Microsoft Windows Desktop Operating Systems. Microsoft/Office 365 Administration Experience. Basic Administration of Windows Server Operating Systems Cyber Security Awareness Have experience of service desk ticketing … systems. Desirable skills: Networking experience, including Switching, Routing, Firewalls and Wireless technologies; Virtualisation technologies Microsoft Azure Cloud Platform Citrix and RemoteDesktop Services solutions Backup Solutions RMM Tools Professional Industry standard certifications (MCP, CCNA, CCA-V etc more »
of the day-to-day operation. Essential skills: Experience working with a Managed Service Provider or service desk environment. Proficient in supporting Microsoft Windows Desktop Operating Systems. Microsoft/Office 365 Administration Experience. Basic Administration of Windows Server Operating Systems Cyber Security Awareness Have experience of service desk ticketing … systems. Desirable skills: Networking experience, including Switching, Routing, Firewalls and Wireless technologies; Virtualisation technologies Microsoft Azure Cloud Platform Citrix and RemoteDesktop Services solutions Backup Solutions RMM Tools Professional Industry standard certifications (MCP, CCNA, CCA-V etc) Driving Licence as occasional travel throughout the UK. What Accord Offer more »