1 to 5 of 5 Permanent Support Analyst Jobs in Wales

Our Team The infrastructure team is well established in Iceland IT, and one of the functions is to provide ongoing desktop and application-based support to over 1000 employees across the organisation. As an End User Support Analyst at Iceland, you will play a crucial role in … systems, and contribute to our mission of delivering outstanding service to our customers through highly reliable, secure, flexible, and efficient technology. The End User Support Analyst role is essential for ensuring that end-users have functional and trouble-free computing, helping to maximise productivity and minimize downtime. The … of applications to the latest technologies and architecture. Theres a wealth of experience within the team and theres always someone willing to offer their support and knowledge. What you can expect from us A collaborative and informal environment. Managers and Team members who invest in your professional and personal more »

Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for … handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in a front of house position offering … service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users utilising the client's systems. Maintaining a rapport with customers by understanding their role within the organisation. Complete the more »

Proactive Personnel are working with a well-established manufacturing business to recruit for a Senior IT Support Analyst to join their International Infrastructure Services team on a full time, permanent basis. The Senior IT Support Analyst will be responsible for overseeing a wide variety of analytical … and technical assignments offering both IT operational support to users across the business and also working on projects. Duties: Analyse complex technical systems to identify areas for improvement and optimisation & developing strategies to enhance system functionality and performance. Providing day to day IT support for existing infrastructure services … users. Working on projects leading to the development and deployment of new infrastructure services or EOL activities. Travel across sites to offer on-site support when required. Working closely with the IT Manager to offer support to the team. Requirements: 5 years working within a similar role, ideally more »

holders within the Divisions of the organisation. The post holder will be required to work closely with budget holders in order to understand and support the service in delivering on their financial obligations. The postholder will have excellent communication skills and significant analytical abilities Post holders may be required … professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work-life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and more »

benefits, based on location Pension/Retirement benefits Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays … of your choosing) The impact you will have in this role : Being a member of the Client Contact Center team this is a client support role focuses on analyzing incoming client queries via phone, email, and web portal, providing functional expertise and advice to clients, act as first level … other teams such as Product, Technology, Project and Release management, Risk management, Legal and Compliance, Onboarding and the User Acceptance Testing team. The client support team will be providing support to DTCC clients across different business lines. Expectations include an ability to build rapport and develop relationships with more »