1 to 2 of 2 Permanent Performance Management Jobs in Warwickshire

in a multi-vendor team environment. Key Responsibilities: Take accountability for the solution design and implementation of IT architecture for SAP PaPM (Profit and Performance Management) business domain. Ensure the architectures and solution designs deliver the portfolio business objectives that create long term value. Have a holistic view more »

and monitor SLAs for application support and key KPIs, ensuring that response times, resolution targets, and availability metrics are met. Report on and communicate performance against SLAs to stakeholders, highlighting areas for improvement and proposing corrective actions. Incident Management Lead the investigation and resolution of product-related incidents … minimize downtime and restore services quickly. Analyse root causes of incidents and implement preventive measures to reduce the likelihood of recurrence. Ensure that incident management processes align with industry best practices and adhere to agreed-upon service levels. Team Management Lead and manage a team of product support … specialists, providing coaching, mentoring and performance management. Allocate resources effectively, monitor workload, and provide guidance to team members to ensure optimal support delivery. Conduct regular performance evaluations, identify training needs, and facilitate professional development opportunities for team members. Communication and Coordination Serve as a liaison between business users more »