20 of 20 Permanent SLA Jobs in West Sussex

Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology More ❯

We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that More ❯

and Azure technologies to reduce risk and enhance performance. As part of the wider Service Management community of practice, you'll also help shape shared service processes, lead on SLA management, Operational change and reporting, and support ongoing service improvement across the Technology pillar. We value flexible working arrangements, so you can choose to work remotely or maybe you live More ❯

environments such as Azure or internal applications. Efficiently respond to Helpdesk Support requests through phone, text, tickets, and chat, ensuring prompt assistance. Troubleshoot and resolve support tickets within agreed SLA timelines, maintaining high service standards. Provide both remote and on-site support as required. Main requirements for the successful IT Support Engineer : Higher Diploma/Certification (Office365, Azure, A+, Network+ More ❯

developed systems and Software as a Service (SaaS) Production and maintenance of technical and procedural documentation Ensure that incidents and service requests are being correctly prioritized and resolved within SLA’s Deployment of hardware and software Execution of scheduled monitoring checks Provide advice and resolution on the correct use of supported systems (either desk side or remotely) Provide active directory More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

to resolution. Conduct quality analysis where required. Escalate complex issues to appropriate support teams, ensuring timely follow-up and resolution. Coordinate with multiple stakeholders to ensure ticket closure within SLA timelines. Pro-actively assist users to prevent reoccurring issues. Act as a backup for the Incident Manager when assigned. Troubleshoot a wide range of IT issues, including hardware (desktops, laptops More ❯

Network Troubleshooting Support the technical team to resolve issues onsite and complete onsite installations at customer premises Ensure helpdesk tickets are resolved in a timely manner to meet our SLA targets Participate as a project resource as and when required Position Requirements Full clean driving license with your own transport – essential Active Directory & Group Policy Windows Server 2008 R2/ More ❯

use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with Service Delivery Managers to achieve SLA compliance. They will collaborate with Technical Resource Managers to build support teams based on technical environment & service requirements. The TSM will also be involved in onboarding new customers, ensuring support More ❯

Communicate effectively with users, keeping them informed. Log interactions in the ITSM tool, owning incidents to resolution. Conduct quality analysis as needed. Escalate complex issues appropriately. Coordinate to meet SLA timelines. Proactively prevent recurring issues. Act as backup for Incident Manager when needed. Troubleshoot hardware/software issues. Monitor infrastructure alerts and respond accordingly. Follow established processes and procedures. Your More ❯

and troubleshooting of end user workstations, hardware, software and peripheral devices, as well as manage tickets logged at the support desk, ensuring timely resolution in accordance with the agreed SLA's. Skills and Abilities Technical: Experience in supporting Microsoft Windows 11 Enterprise OS and Microsoft 365 Apps. Use of an enterprise image management/packaging tool such as SCCM or More ❯

in project and implementation activity to support the service readiness ahead of go live. Respect all agreements between Itineris and the Customer, as set in the Service Level Agreement (SLA) document. Lead knowledge-sharing and training initiatives to strengthen client and internal team capabilities. Take part in project related activities as required. Participate in the outside business hours standby schedule More ❯

also support continuous improvement initiatives by modernising infrastructure, implement automation, and oversee the management of enterprise services. A key part of the role involves resolving incidents and requests within SLA, collaborating with third-party providers as an extension of the internal team, and providing expert technical support and advice to both internal teams and end-users. We value flexible working … ll resolve platform-related incidents and service requests within agreed Service Level Agreements (SLAs). You'll ensure incidents and requests are logged, prioritized, and triaged appropriately to meet SLA targets. You'll provide timely resolution of incidents and technical support for end-users, ensuring minimal disruption to business operations. You'll collaborate with cross-functional teams to investigate and … managing core infrastructure and services at scale. Prior experience in managing change, program work, and cloud transformation projects. Experience in resolving incidents, managing service requests, and providing support within SLA targets. Experience with cloud migration, modernization, and disaster recovery planning. Skills Strong experience with Azure infrastructure management, including Azure Resource Manager (ARM), Azure Active Directory (AD), DNS, and security management. More ❯

work across the team, and develop strategies for improving account management and creating strategic roadmaps for clients. Responsibilities: Maintain client success and manage problem and incident resolution to meet SLA’s and exceed client expectations. Ensure smooth service transition with addition or removal of services. Build lasting relationships with clients. Attend client service review meetings. Follow systems, processes, and methodologies More ❯

day-to-day challenges and support requests independently. Communication & Leadership: Clearly convey expectations, provide guidance, and address team issues. Customer Support: Deliver second-level technical support to customers, ensuring SLA compliance. Escalation & Collaboration: Monitor and prioritize support requests, escalate using Jira, and participate in review meetings. Team Development: Identify training needs and provide development opportunities. Complaint Management: Proactively handle customer More ❯

local company who are looking to appoint a dedicated and friendly Mobile Technician, who will be an ambassador for the business, working a field based role to deliver service level agreement maintenance and undertake installations into client premises. Key responsibilities: Site visits to existing customer premises to conduct routine maintenance of plants Installation of new features and plants into a More ❯

high precision and efficiency. Job Overview: Seeking a skilled Smart Hands Technician to support IMAC activities at data centers. This role involves maintaining data center infrastructure, performing tasks within SLA to minimize downtime and ensure smooth operations. Key Responsibilities: Racking and Staging: Assist with physical racking and staging of servers, switches, and hardware. Server Moves: Move servers and equipment to … optimize data center layout. Cable Management: Secure cables and resolve loose cable issues to prevent downtime. Troubleshooting and Resolution: Support hardware and network troubleshooting to avoid disruptions. Compliance with SLA: Complete tasks within 2-hour SLA after ticket creation. Documentation: Keep accurate records of activities and changes. Communication: Provide updates to clients and teams regarding ticket status and issues. Requirements … communication, ability to work under pressure. Availability: Flexible hours, including weekends if needed. Project Scope: Location: Data centers in the USA and Canada, involving physical hardware handling within SLA. SLA: Tasks to be completed within 2 hours of ticket acknowledgment. Note: Only local candidates in specified locations are eligible. No sponsorship offered. #J-18808-Ljbffr More ❯

Job Purpose (Role Definition): Responsible for the provision of direct service and support activities for the life support product range across the United Kingdom and Ireland. Responsible for the provision of support for the global distributor network with their service More ❯

About The Role: Own, manage, and improve incident & problem management policies, processes, and procedures. Manage and drive high-priority and escalated incidents with focus on communication, technical progression, and SLA adherence. Facilitate root cause analysis of problem records. Use data and trending to identify recurring incidents and raise proactive problem records. #J-18808-Ljbffr More ❯