2 of 2 Permanent SLA Jobs in West Sussex

resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer. Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency. Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements. Collaborate with More ❯

customers Work collaboratively within the team. Be pro-active when it comes to self-development especially with technical upskilling. Responsible for accurately diagnosing and resolving customer faults within defined SLA's, identifying trends and repeat faults to get a final solution. Ability to build, configure and maintain all customer solutions to a high standard Adhere to company work instructions,?including More ❯