6 of 6 Permanent SLA Jobs in West Sussex

appropriate teams or individuals in line with incident management processes, keeping users informed of progress. Log and manage incidents with third-party suppliers, monitoring SLA performance and escalating where necessary. Work both independently and collaboratively to achieve individual and team KPIs. Ensure incidents and service requests are resolved within agreed ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Inducting new starters to provide them an introduction and overview of our systems Documenting systems and procedures as implemented ...

incident management process, ensuring users are informed of the progress of their requests. Log incidents with 3rd Party Suppliers and monitor their progress against SLA and, if required, escalate incidents using the pre-defined escalation process. Work individually and as a team to ensure that all individual and team KPIs ...

delivering a first-class customer experience. The 2nd Line Support Technician Role Owning and resolving escalated 2nd line incidents from 1st line within SLA, keeping clients updated Partaking in IT projects includes upgrades and rollouts for new hardware and software Troubleshooting across Microsoft 365, Windows, Active Directory, networking (DNS/ ...

ensuring performance targets and strategic objectives are met; The post holder will develop and continuously improve efficient and effective systems, procedures, record keeping, SLA and KPI tracking, and risk management, for high quality performance management of commissioned DDaT products, services and capabilities within the EPR programme ecosystem, working with ...

CONVEYANCING SEARCH SPECIALIST Taking responsibility for your own department within the administrative team, managing your daily tasks and time effectively to meet with our SLA agreements. Gaining a clear understanding of individual clients businesses and requirements Listening to client requirements and acting accordingly to ensure that these are met within ...