6 of 6 Permanent SLA Jobs in West Sussex

knowledge of Linux/Unix operating systems. Hands-on experience with production support, performance tuning, and high-availability architectures. Experience working in ITSM/SLA-driven environments. Proficiency in shell scripting and database automation. Strong analytical, troubleshooting, and communication skills. Excellent communication and interpersonal skills, with the ability to build ...

tickets are effectively assigned, progressed, and resolved * Act as the first point of technical escalation for complex issues * Monitor team workloads, ticket quality, and SLA performance, intervening where needed * Support, coach, and develop engineers through regular feedback, reviews, and training plans * Identify service trends, recurring issues, and areas for improvement ...

portfolio governance forums and provide clear, actionable insight. Manage supplier performance and commercial contracts (up to £5m per annum), ensuring value for money and SLA compliance. Skills & Experience Extensive experience in portfolio, programme, and project management within complex environments. Proven track record of managing large-scale digital delivery portfolios. Strong ...

phone and ticketing system across a diverse SME client base → Leading small to medium projects from start to finish → Implementing complex resolutions within SLA — zero-trust and least privilege at the forefront → Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite → Supporting Cyber Essentials+ ...

improving I/O efficiency. Lead capacity planning and forecasting by tracking growth trends, system utilization, and transaction volumes to ensure scalability and SLA compliance. Strengthen database security through RBAC implementation, auditing, vulnerability assessments, and compliance controls. Provide 24x7 production support, including incident management, root cause analysis, change management …/or GCP managed database services. Strong automation and scripting skills using Python, Shell, SQL, or similar languages. Experience working in ITIL/SLA-driven production environments. Excellent troubleshooting, analytical, and communication skills. Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients. Strategic thinker ...

recovery concepts. Experience with Linux/Unix environments. Familiarity with monitoring and logging tools (iCinga, Nimsoft, Splunk, ELK). Experience working in ITIL/SLA-driven production environments. Strong troubleshooting, analytical, and communication skills.Experience working in ITIL/SLA-driven production environments. Excellent troubleshooting, analytical, and communication skills. Excellent communication ...