4 of 4 Permanent SLA Jobs in West Sussex

technologies. Backup, recovery and disaster recovery solutions. PowerShell scripting and automation. SQL Server administration experience. SCCM or equivalent endpoint management tools. Experience working within SLA-driven environments. Desirable Knowledge of Juniper Networking highly desirable Exposure to Azure environments. Infrastructure automation or Infrastructure as Code experience. ITIL certification. Please note, engagement ...

supplier performance and ensure alignment with our service standards What You’ll Bring: Proven experience managing customer service or support teams Strong understanding of SLA management and service desk operations Excellent communication, coaching, and team-building skills A passion for customer satisfaction and continuous improvement Detail-oriented mindset with ...

infrastructure.This is achieved through maintenance, testing and surveillance of all assets installed. The Site Engineer I role is critical to meet Service Level Agreements (SLA’s) and deliver client satisfaction.What you’ll do· Ensure adherence to company safety policies, operational efficiency, and core values. · Maintain compliance with industry standards ...

root cause analysis, and service improvement initiatives. Commercial and Supplier Management Ensure suppliers meet contractual service obligations and operational performance standards. Monitor and validate SLA performance reporting and associated service metrics. Support the management of service credits and contractual remedies where service levels are not achieved. Work closely with Commercial … continuous improvement. Requirements Experience managing service delivery or service management activities within technology or digital environments. Strong understanding of operational governance, incident management, SLA management, and supplier oversight. Experience managing third-party service providers and holding suppliers accountable for operational performance. Experience working within operational support environments covering incident, problem ...