3 of 3 Permanent SLA Jobs in West Sussex

Nice-to-Have Lean Six Sigma Yellow Belt BCS/IIBA analysis certification Automation exposure - Power Automate, UiPath, Blue Prism, ServiceNow, Alteryx KPI/SLA/performance indicator understanding Experience supporting digital or automation initiatives Benefits £37,000 - £54,600 Hybrid - 1 day/week on-site 28 days annual ...

supplier performance and ensure alignment with our service standards What You’ll Bring: Proven experience managing customer service or support teams Strong understanding of SLA management and service desk operations Excellent communication, coaching, and team-building skills A passion for customer satisfaction and continuous improvement Detail-oriented mindset with ...

responsibilities will include: Occasional travel to customer sites across the UK Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL Replicate and document bugs clearly for development teams Act as a trusted contact ...