2 of 2 Permanent SLA Jobs in West Sussex

maintain and improve products and ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer/company SLA and KPI targets and contractual obligations are fully achieved. This role will suit someone with the experience and capabilities listed, ideally located in the broader South-East region in order More ❯

and performance management within the Ops function. Operational Oversight: Ensure 24×7 operational coverage and consistent global handovers across Helpdesk and NOC teams. Oversee service quality, response times, and SLA adherence across all regions. Partner with NOC leadership in Sri Lanka to align service standards, escalation paths, and cross-team processes. Strategy & Reporting: Report operational performance, trends, and improvement initiatives … Delivery and Automation teams to improve operational maturity. Lead incident management reviews and service improvement plans for key partners. Key Outcomes: High employee engagement and retention across Ops. Consistent SLA performance and reduced service variance between regions. Improved collaboration and cultural alignment across global teams. Clear, data-driven operational reporting to the board. Ideal Candidate Profile: Proven experience leading multi More ❯