3 of 3 Permanent SLA Jobs in West Sussex

Nice-to-Have Lean Six Sigma Yellow Belt BCS/IIBA analysis certification Automation exposure - Power Automate, UiPath, Blue Prism, ServiceNow, Alteryx KPI/SLA/performance indicator understanding Experience supporting digital or automation initiatives Benefits £37,000 - £54,600 Hybrid - 1 day/week on-site 28 days annual ...

responsibilities will include: Occasional travel to customer sites across the UK Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL Replicate and document bugs clearly for development teams Act as a trusted contact ...

locations. Own Failure Review Board (FRB) activities and coordinate Root Cause Analysis (RCA) to help prevent recurring issues. Monitor and support Service Level Agreement (SLA) performance and change-management compliance. Maintain accurate site-specific documentation, service delivery plans and customer-site inventories. Work closely with airport and airline partners, airport ...