4 of 4 Permanent SLA Jobs in West Sussex

Liaise with customers via phone, remote sessions, video conferencing and email to assist with 1st and 2nd line IT issues, working in accordance to SLA's, quality standards and ITIL best practices Hardware and software support for laptops and desktops, including onsite laptop repairs Provide remote support on Printer ...

team to account while developing it. Essential * Proven leadership of service desk and/or field engineering teams, with a track record of SLA performance and customer satisfaction * Strong stock, asset and inventory control experience, ideally where stock is managed as a financial asset * Procurement and cost-control experience with ...

responsibilities will include: Occasional travel to customer sites across the UK Own customer cases end-to-end: triage tickets, set expectations, and resolve within SLA Troubleshoot issues (memory errors, downtime, application issues) using Linux CLI and PostgreSQL Replicate and document bugs clearly for development teams Act as a trusted contact ...

negotiation at bid/tender/proposal, execution, in-life and renewal stages (sales and supplier sides). Ensuring legal compliance, risk mitigation, SLA adherence, deal success and, where possible, commercial advantage is achieved Engagement with internal CCM division, General Counsel and all other commercial & technical departments Advising Sales, Business …/solutions Assist in the refinement and development of commercial & contractual templates, playbooks, tools and processes Wider business commercial administration, including sales order processing, SLA management and other ancillary work. Key experience & qualifications required for Contracts Specialist application : Legal education degree foundation – LLB, LLM, LPC, Cilex or similar (other ...