Egham, England, United Kingdom Hybrid / WFH Options
Intersoft
Job title: Service Delivery Manager 📌 Location: Egham, Surrey, UK 💰 Salary: £45,000 per annum (DOE) 🕔 Working hours: 35 hours a week, flexible between 8:00am to 6:00pm 🏢 Hybrid Working: A minimum of 2 days a week in the office is required 👋 Reporting to: Head of Testing & Service Delivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers and third-party providers. Our solution, Intelligent Shipper, integrates directly into multiple carriers and provides smart … high quality operational and technical application and systems support to Intersoft customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. Minimizing the adverse impact of Incidents and Problems on the business more »
Alton, England, United Kingdom Hybrid / WFH Options
In-Space Missions Limited
Who are you? An enthusiastic, self-starting individual, you will be interested in software configuration and administration, customer service, service design, delivery and improvement. In this role, you will assist with elements of service architecture, roadmap development, service design and service delivery management. You will … work closely with the ground segment, operation, and system engineering teams to ensure service requirements are met. You will work as part of our space services team to deliver services to a variety of customers including institutional, academic and commercial organisations. You will also provide support to Space colleagues … using our service infrastructure and tools. You will be involved in administrating service software applications, assisting with the production of training materials, producing reports on service performance and identifying and implementing service improvements. You will report to the Space Services Manager and work with them to more »
Are you an ambitious sales specialist with experience in the ServiceManagement solutions arena? Perhaps you have sold service Enterprise management solutions for partners of ServiceNow, Atlassian or Freshworks.We have significant growth plans for 2023 so if you’re looking to develop and reach your potential … Specialist 100% UK Remote Up to 65,000 Base salary with unlimited bonus paid on results c110,000 OTE Plus Extensive Benefits PackageProduct/Service: Leading global consulting and services firm dedicated to Atlassian/Jira and accelerating business transformation. Our Values: Talk Straight | Never Stand Still | Mindful of … To help our customers adopt leading Atlassian tools to build more collaborative teams.From our beginnings in 2006, we built the first version of Jira ServiceManagement and now we have plans to develop even further with growth investors helping us to treble in size between 2022 and 2025. more »
Manchester, Greater Manchester, United Kingdom Hybrid / WFH Options
RecruitmentRevolution.com
Are you an ambitious sales specialist with experience in the ServiceManagement solutions arena? Perhaps you have sold service Enterprise management solutions for partners of ServiceNow, Atlassian or Freshworks.We have significant growth plans for 2023 so if you’re looking to develop and reach your potential … Specialist 100% UK Remote Up to 65,000 Base salary with unlimited bonus paid on results c110,000 OTE Plus Extensive Benefits PackageProduct/Service: Leading global consulting and services firm dedicated to Atlassian/Jira and accelerating business transformation. Our Values: Talk Straight | Never Stand Still | Mindful of … To help our customers adopt leading Atlassian tools to build more collaborative teams.From our beginnings in 2006, we built the first version of Jira ServiceManagement and now we have plans to develop even further with growth investors helping us to treble in size between 2022 and 2025. more »
Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
RecruitmentRevolution.com
Are you an ambitious sales specialist with experience in the ServiceManagement solutions arena? Perhaps you have sold service Enterprise management solutions for partners of ServiceNow, Atlassian or Freshworks.We have significant growth plans for 2023 so if you’re looking to develop and reach your potential … Specialist 100% UK Remote Up to 65,000 Base salary with unlimited bonus paid on results c110,000 OTE Plus Extensive Benefits PackageProduct/Service: Leading global consulting and services firm dedicated to Atlassian/Jira and accelerating business transformation. Our Values: Talk Straight | Never Stand Still | Mindful of … To help our customers adopt leading Atlassian tools to build more collaborative teams.From our beginnings in 2006, we built the first version of Jira ServiceManagement and now we have plans to develop even further with growth investors helping us to treble in size between 2022 and 2025. more »
Role : Head of Incident Management & Service Operations Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a Head of Head of Incident Management & Service Operations to … the continuous improvement of operational processes. This will include delivery of the Global Operations Centre and ownership of all key ITIL operational processes across service operations. The role: Define the IT Operation Centre standards and patterns for managing incidents, problems, events, change and release management Ensure major incident … management procedures are ready-to-deploy Lead on root cause analysis activities for major incidents Be the driver of problem resolution Provide insight into Operational Performance at regular reporting points Define tooling to monitor the Global operational environment Deploy activities and operational procedures Co-ordinate activities in the event more »
Egham, England, United Kingdom Hybrid / WFH Options
Harvey Nash
Service Delivery Manager Reporting to: Head of Testing & Service Delivery £45,000-£50,000 + 10% Bonus 1-2 x a Week in Surrey Based Office 35 hours per week, flexible between 8:00 am to 6:00 pm Join a software house who priorities a flexible working … primarily working from home. This is highlighted from achievements such as UK’s Best Workplaces and Best Workplaces for Wellbeing 2023. They specialise in management software revolutionising the delivery service. Their key product is integrated by major retailers and brands such as the Royal Mail, and due to recent … high quality operational and technical application and systems support to their customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. As a Service Delivery Manager you will be working closely more »
Cardiff, Wales, United Kingdom Hybrid / WFH Options
Venesky Brown
Venesky-Brown’s client, a public sector organisation in Cardiff, is currently looking to recruit a Senior Service Desk Analyst for an initial 6 month contract with potential to extend on a rate of £131/day Inside IR35. This role will be a hybrid of working at home … and in the office. Responsibilities: - Work with Service Desk Manager to ensure the goals and objectives for each service corresponding to their respective SLA’s, OLAs and Service schedules are met. - To ensure that appropriate information is produced about each service for analysis. - To work with … the Service Desk Team Leader to review incidents and problems and develop service improvement plans where necessary. - Responsible for the administration of the Configuration Management Database. - Ensure that all configurations of all assets associated with each service are registered and managed. - Provide documentation for servicemore »
Newcastle Upon Tyne, Tyne And Wear, United Kingdom Hybrid / WFH Options
Curo Services
Job Title - ServiceManagement Lead - Finance Shared Services Location - Newcastle Upon Tyne - Hybrid (3 dpw on-site) Salary - £40 - £45K Per Annum Benefits - Excellent Benefits The Client - Curo are Partnering with a Global Organisation, consisting of Designers, Engineers and Consultants, dedicated to sustainable development. They support their clients … clear formatted documents. This role will be focused on the on the process of on boarding of new client accounts, including monthly reporting packs, service review documents, and documenting financial processes. There will be no team or stakeholder management, this is a project based role in support of … and down, as well as being able to take stock and document current processes, and support in change management. The key deliverable is a Service Catalogue, with new uniform processes and procedures, to maximise efficiency, and streamline where possible. The Role - The ServiceManagement Lead, in Finance more »
Newquay, England, United Kingdom Hybrid / WFH Options
King's Service Centre
Overview of role Service Asset and Configuration Management (SACM) is a process within the ServiceManagement function. The SACM Analyst will work with the IT Service Asset and Configuration Manager to ensure the implementation and maturing of a robust and consistently applied Service Asset … and Configuration process that underpins the IT support service to staff, students and associates of the College. The post holder will assist in identifying, maintaining, controlling and verifying assets of the university and managing how they connect hierarchically to form our systems. Improve our efficiency and service quality … by aiding other ServiceManagement processes through the provision of accurate and consistent asset and configuration data, and will be responsible for ensuring the delivery of an efficient and high quality Service Asset and Configuration Management function delivering value to the customers of King’s College more »
as Enterprise Sales Performance Manager (ESM) at our industry-leading ESM organization is your chance to make a real impact. Be the Hero of Service Transformation Deals: Champion Our Game-Changing ESM Software: Partner with Account Executives to showcase how our ESM solution unlocks transformative field service management. … Knowledge: Proven ability to consistently meet and over-achieve quota and leading sales teams – ideally with experience in activating indirect sales forces within the servicemanagement domain. You possess a deep understanding of enterprise servicemanagement (ESM) best practices (ITIL, ITSM) and how they translate to … real-world business value. You're an enterprise servicemanagement (ESM) or field servicemanagement (FSM)/predictive maintenance software expert, fluent in the technology's architecture and capabilities. You can explain complex concepts in a clear, compelling way that resonates with executives. An entrepreneurial mindset more »
objectives and business problems, alongside those already identified as the customers key objectives Provide pre-sales support to customers who want to establish a servicemanagement roadmap, and advise on the solutions and technologies required to achieve business objectives and/or address business problems Liaise with customer … stakeholders and Computacenter’s project team to understand design needs, constraints and options, on large and complex projects, or in complex managed service provider environments Develop in-depth ITIL, ServiceNow, technology and industry expertise in order to advise customers and consultants on new trends and changes within the industry … Skills Required Solid experience as a trusted advisor to customers for ServiceNow road-mapping and design At least 5 years of experience in delivering ServiceManagement projects in a customer-facing context, with exposure to the deployment of technology in support of at least some of the following more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
SF Recruitment (Tech)
solutions for household names this Solution Architect will play a key role in building and delivering client roadmaps working closely with pre-sales and servicemanagement colleagues to ensure the products capabilities are communicated and maximised resulting in a cohesive, dynamic solution innovation. Answering directly into a board … of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level servicemanagement solutions - Ability to create engaging solution design and demos for clients - Excellent presentation and non-technical stakeholder engagement skills - A historic background … in enterprise software development would be a plus - Any additional servicemanagement platform exposure would be useful - 4me, Jira Servicemanagement, solarwinds etc In return This Solution Architect will receive - £80,000 - £90,000 base salary - 10% bonus - Car allowance - Share options - Long term remote working more »
solutions for household names this ServiceNow Consultant will play a key role in building and delivering client roadmaps working closely with pre-sales and servicemanagement colleagues to ensure the products capabilities are communicated and maximised resulting in a cohesive, dynamic solution innovation. Answering directly into a board … knowledge of ServiceNow plus a wider understanding of ITSM client facing experience with the ability to design and deliver end to end enterprise level servicemanagement solutions to create engaging solution design and demos for clients presentation and non-technical stakeholder engagement skills historic background in enterprise software … development would be a plus additional servicemanagement platform exposure would be useful – 4me, Jira Servicemanagement, solarwinds etc In return This ServiceNow Consultant will receive: £80,000- £90,000 base salary 10% bonus car allowance share options long term remote working flexible working hours fasttrack more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
SF Recruitment (Tech)
solutions for household names this ServiceNow Consultant will play a key role in building and delivering client roadmaps working closely with pre-sales and servicemanagement colleagues to ensure the products capabilities are communicated and maximised resulting in a cohesive, dynamic solution innovation. Answering directly into a board … of ServiceNow plus a wider understanding of ITSM - Extensive client facing experience with the ability to design and deliver end to end enterprise level servicemanagement solutions - Ability to create engaging solution design and demos for clients - Excellent presentation and non-technical stakeholder engagement skills - A historic background … in enterprise software development would be a plus - Any additional servicemanagement platform exposure would be useful - 4me, Jira Servicemanagement, solarwinds etc In return This ServiceNow Consultant will receive: - £80,000 - £90,000 base salary - 10% bonus - Car allowance - Share options - Long term remote working more »
Sheffield, England, United Kingdom Hybrid / WFH Options
Henderson Scott
days per week onsite) 6 months (Inside IR35) £530 p/d Are you an experienced BI Developer with a knack for problem management and proactive problem solving? My client is looking for a skilled professional to join their team, supporting the problem management team with your expertise … in predictive analysis. Your strong background in ServiceManagement or Problem Management, coupled with proficiency in utilising ServiceNow for data analysis and reporting, will be crucial in this role. Responsibilities: Design, develop, and maintain BI solutions using ServiceNow, Power BI, and Qlik Sense. Develop and deploy dashboards … reliability. Develop and execute complex queries to extract and manipulate data. Ensure data security and compliance with relevant policies and regulations. Support the problem management team by using Qlik Sense for predictive analysis. Develop a predictive analysis-based problem management dashboard using Power BI, with ServiceNow as the more »
large-scale transformation journey’s that have core ServiceNow deployments (incorporating multiple ServiceNow modules) as there focus. This will involve supervising projects that implement ServiceManagement, Enterprise Asset Management, SPM, and the development of Now-based solutions from the ground up. This involves supervising projects that implement … ServiceManagement, Enterprise Asset Management, SPM, and the development of Now-based solutions from the ground up. Due to the nature of the work you must either hold current SC clearance or be clearable at this level in the UK. You will be based out of one … the ideal solution is built and continuously improved. Drive success and optimization: Ensure products and business services achieve success through continuous improvement initiatives. Enforce servicemanagement best practices : Uphold agreed-upon ServiceManagement standards within support and change teams. Bridge the gap between vision and execution more »
Service Manager - Wealth Management - London, Newcastle or Edinburgh (hybrid working)My client, a leading Wealth Management firm, is looking for a Service Manager to join them on a Permanent basis. The successful candidate will work on all aspects of servicemanagement in their Custody … and Settlements function.Role responsibilities and requirements:Established experience of working as a Service Manager in either the Investment, Asset or Wealth Management sectors.Proven experience of working with difficult and complex third party vendor/suppliers.Previous experience of independently managing and resolving servicemanagement issues and incidents.Strong … IT or technical servicemanagement background.Start date: ASAPSalary: Between 70,000 to 85,000 per year, based off experience (plus benefits) Location: London, Newcastle or Edinburgh (Hybrid Working)If this is of interest, please apply with your latest CV and I will be in touch if your profile more »
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Cognizant
Service Owner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Job Description A service owner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and channels. The … service owner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous improvement At this role level, you will: Operate at scale and provide the connection between multidisciplinary business areas and stakeholders. Ensure the necessary business processes are followed. Participate in the governance of … the service, including acting as a point of escalation for the delivery teams. Qwn the budget and allocate funding to areas of the service based on your decisions about priorities. Communicate the benefits and performance of your service. Be responsible for the successful operation and continuous improvement of more »
Cognizant Microsoft Business Group Service Owner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Security Cleared or at least Security Cleared eligible (must have been a resident in the UK for at least the last 5 years) Join a team of … passionate thought leaders in a dynamic and collaborative environment! The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes, geographies … Partner Native Organisation International and Diverse teams collaborative environment, where ideas and knowledge sharing are actively encouraged Medical Insurance Assistance Programme Protection Cover in Service Cover Personal Pension Plan with enhanced employee contributions Working and Working from Home annual leave allowance are committed to diversity, inclusion and belonging and more »
Manchester, North West, United Kingdom Hybrid / WFH Options
INFUSED SOLUTIONS LIMITED
ServiceNow Developer position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated servicemanagement solutions within the IT ServiceManagement domain. The primary focus of this role is to ensure optimal performance of the … ServiceNow platform, crucial for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the … data imports, LDAP integration, custom scripting, and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Developer or in a similar role Experience in implementing ServiceNow processes more »
Greater London, England, United Kingdom Hybrid / WFH Options
NTT DATA Business Solutions
and proven approaches - all around the world Job Summary: As a Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT ServiceManagement practices such as Incident, Problem, Change and Release Management. … of the practice, including establishing priorities and work assignments. Tracking compliance to policies and procedures and resolving/escalating any compliance issues. Facilitating Configuration Management audits. Facilitating communication and engaging business and IT management to encourage configuration management efforts and value proposition. Engaging with strategic projects to … ensure Configuration Management can deliver required CMS functionality within project timeframes. Reviewing and approving all changes to the CMS infrastructure where applicable. Regularly review discovery output to ensure data accuracy and completeness in the CMDB. Mentoring the organisation on Configuration Management services, concepts, policies and procedures. Providing and more »
Payments Service Manager (12 month Fixed Term Contract) Salary: Up to £54,000 As a Payments Service Manager, you’ll own an end to end payment service ensuring it is delivered and maintained in accordance with agreed business and service levels. You’ll work with various … increased value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and servicemanagement for all electronic payment journeys. The role is within the ServiceManagement function within the value stream which is responsible … for the end-to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate more »
Swindon, England, United Kingdom Hybrid / WFH Options
Nationwide Building Society
Payments Service Manager (12 month Fixed Term Contract) Salary: Up to £54,000 As a Payments Service Manager, you’ll own an end to end payment service ensuring it is delivered and maintained in accordance with agreed business and service levels. You’ll work with various … increased value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and servicemanagement for all electronic payment journeys. The role is within the ServiceManagement function within the value stream which is responsible … for the end-to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate more »
Northampton, England, United Kingdom Hybrid / WFH Options
Nationwide Building Society
Payments Service Manager (12 month Fixed Term Contract) Salary: Up to £54,000 As a Payments Service Manager, you’ll own an end to end payment service ensuring it is delivered and maintained in accordance with agreed business and service levels. You’ll work with various … increased value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and servicemanagement for all electronic payment journeys. The role is within the ServiceManagement function within the value stream which is responsible … for the end-to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate more »