IT Deskside Engineer
- Hiring Organisation
- Adecco
- Location
- Croydon, London, United Kingdom
- Employment Type
- Temporary
- Salary
- £220/day
Skills Required Laptop Build and Deployment using Microsoft Intune 1st and 2nd Line Helpdesk Troubleshooting BAU Ticket Resolution and Queue Management using ServiceNow Key Responsibilities Service Desk & Technical Support Provide high-quality 1st and 2nd Line IT support to council users. Diagnose and resolve hardware, software, and user account issues. … service requests within agreed timescales. Escalate complex issues to specialist teams where necessary. Deliver excellent customer service and maintain regular communication with end users. ServiceNow Ticket Management Proactively manage and reduce ticket backlogs. Investigate, update, and resolve incidents and service requests through ServiceNow. Ensure tickets are accurately logged, categorised, updated ...