1 to 1 of 1 Temporary Asset Management Jobs in the South West

Accurately log, update and maintain the departments records and systems . Examples: Helpdesk & Customer databases; inventory of IT assets, knowledge, change, incident and problem management The post holder will be required to deliver support via all delivery methods (phone, email, remote assistance and mobile support unit) on a rotational … standards, service assurance, and service improvements initiatives, policies and operating procedures Take a lead role in service assurance duties such as incident, problem, knowledge management, service etiquette inline with the departments procedures. Initiate and co-ordinate problem management activities including, recording known errors, investigations to discover root causes … and progresses the implementation of remedial action. Ensure that investigations are fully documented, to facilitate the optimum implementation of remedies. Responsible for knowledge management ITIL module, overseeing department procedure, acting as knowledge managers, taking lead in knowledge management across the IT department. Take the lead for all Incident more »