2 of 2 Temporary Billing Jobs in the UK excluding London

Customer Service Transformation Oversee the design and implementation of customer workflows, interaction processes and service-level frameworks. Drive improvements across complaint handling, vulnerability management, billing enquiries, operational incidents and multi-channel customer interactions. Ensure solutions deliver consistent, transparent and auditable outcomes for customers. Technology & Systems Integration Manage delivery of case … management platforms and integrations with CRM, billing, field operations, asset management and data analytics systems. Coordinate cross-functional teams across IT, Digital, Operations, Customer Service and external partners. Oversee testing cycles, data migration, UAT and go-live readiness activities. Stakeholder Engagement & Change Management Act as a key point of contact ...

Pennon Water Services, ensuring systems run smoothly and colleagues receive timely, effective assistance. A major focus of the role will be supporting the Rapid Billing System , investigating and resolving middleware issues, as well as providing support for Salesforce CRM and VoIP telephony systems . What you'll be doing … first-line support, managing and triaging IT support requests from colleagues Provide support for the Rapid Billing System and related middleware issues Support Salesforce CRM system queries and administration Support and troubleshoot telephony and VoIP systems Manage and maintain user access controls in line with governance and audit requirements Ensure ...