1 to 25 of 178 Apprenticeship Customer Service Jobs in the UK

be part of something monumental. Our client don't just offer you an apprenticeship; they offer you a launchpad to success. Their commitment to customer service excellence is at the core of everything they do. With unmatched industry expertise, they continuously expand into new markets, forging long-term more »

they pride themselves on building strong relationships with clients and helping them evolve with cutting-edge technology. If you are passionate about technology and customer service, and you're ready to kick-start your career in IT support with a dynamic and supportive team, apply now to join … Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Provide first-line support for all service tickets via phone, desk director, or email. Manage workload effectively and identify escalations when necessary. Handle general inquiries and complaints from customers. Communicate clients … needs to relevant internal departments. Manage and maintain customer network documentation. Ensure accurate incident logging and prioritise timely responses to client requests. Work closely with the Service Manager to address incidents. Identify emerging technologies beneficial to clients and solutions. Receive comprehensive training throughout the apprenticeship program. Full training more »

join this team as a Level 3 Data Administration Apprentice. As part of this role, you'll be at the forefront of providing expert customer sales and service support across multiple channels, including telephone, email, and live chat. You'll have the opportunity to not only assist customers … but also identify and capitalise on additional sales opportunities. From coordinating quality control and service requests to reporting trends and escalations, you'll play a crucial role in ensuring customer satisfaction and operational efficiency. In addition to this, you'll enjoy a range of benefits, including an indoor … staff discount on accessories, and access to an onsite training zone. If you're ready to dive into the world of data administration and customer service, this apprenticeship opportunity is perfect for you! In this role, youll work towards your Level 3 Data Essentials Apprenticeship, delivered by our more »

and controlling the stock of IT equipment, imaging and building desktops and laptops, log support tickets in accordance with their IT Support processes, provide customer service focused technical support to end users and much more. Throughout your journey you will be closely supported by the IT Manager and … use Prepare equipment to be dispatched to sites when needed Log support tickets in accordance with their IT Support processes and maintain documentation Provide customer service focused technical support to their end users Escalate more complex support issues to the relevant member of the IT team Support users more »

for all 1st line IT issues Produce any follow up actions and escalate as necessary within the business To maintain a high degree of customer service for all support queries and adhere to all service management principles and SLAs Maintain client network architecture by setting up routers more »

BT, ITV, and Kurt Geiger, you will have plenty of opportunities for career growth throughout your time here. Youll work towards your Level 2 Customer Service Practitioner qualification, have 1-2-1 Monthly Sessions(via Teams)with your Tutor, and spend 6 hours a week on apprenticeship work … e.g., assignments, study, training etc. Day to day, you will: Provide customer support for technical and course issues. Communicate with clients and users regarding support requests, giving advice to resolve issues. Raise cases on Salesforce CRM when escalation is required. Manage cases up to the point of resolution. Close … cases on CRM once complete. Customer care calls. Operate HubSpot chat function assisting with user, client, and prospective client enquiries. Manage IOSH Working Safely course. Obtain candidate scores from Shine. Collate candidate details/scores to record/submit on the IOSH portal for issue of certificates and passports. more »

are a leading provider of creative, software, consulting, and managed services catering to financial, government, and commercial markets. As a full IT and digital service agency, they operate across multiple offices in the UK, France, and the US. Their expertise spans Enterprise Content Management, Cloud Computing, Cyber Security, Digital … Transformation, DevOps, Customer Experience, and Managed Services. If you are passionate about IT and ready to kick-start your career in a dynamic and supportive environment, apply now to join their team as an IT Support Apprentice! In this role, youll work towards your IT Support Level 3 Apprenticeship … Escalate IT issues as necessary. Log and manage tickets using our ticketing system. Provide technical support for hardware and software. Ensure high levels of customer service. Actively participate in project work. Contribute to the creation and updating of self-help and knowledge-base articles. Full training and support will more »

Desired Qualities, Skills and Knowledge: Grade 4 in Maths and 5 in English is essential for this role Someone with a mature personality Good customer service skills Great personality is crucial Willingness to learn Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need more »

Per annum Health and wellbeing incentives Excellent progression opportunities Access to the company pension scheme Desired Qualities, Skills and Knowledge: Motivated Team Player Good customer service skills and experience Keen eye for detail and good organisational skills Excellent time management skills Committed to learning Grade 5 in GCSE more »

Proficiency in Microsoft Windows and Microsoft Office products. While not essential, workplace experience or exposure to hardware and software support would be desirable. Strong customer service skills, with the ability to communicate effectively and empathetically with end-users. Your Training with Baltic: This apprenticeship provides the skills, qualifications more »

all over the UK, working with computers, servers, cloud technologies & networks. As an apprentice, you will play a pivotal role in providing exceptional & prompt customer support through various communication channels such as email, phone & Teams, in order to resolve technical issues & build new IT systems. In this role, youll … remote control software to remotely access computers to resolve faults Logging faults with suppliers (eg broadband, mobile, etc) on behalf of customers Ensuring all customer technical information is documented & kept up-to-date Building new IT systems for customers (eg computers, network equipment, Wi-Fi, etc) Adhere to IT … Employer pension contributions Option to specialise in technologies such as Microsoft Cloud, servers, networks or security Annual bonus Desired Qualities, Skills and Knowledge: Excellent customer service skills experience beneficial Great communication skills Have a keen interest in IT and can demonstrate this Eager to learn GCSE Grade more »

biz! They have more than 25 years of industry experience and have even won Lichfields Business of the Year in 2017. Providing five-star service comes naturally to these guys as they are always acting in their clients best interest and take pride in earning the right to be … team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge : Enthusiastic and passionate about IT Experience using Windows Operating Systems would be beneficial Communication and customer service skills Good numeracy and literacy skills Attention to detail Grade 4 in Maths and a grade 5 in English at GCSE is more »

include understanding client issues, writing client issues into the internal case ticketing system, learning problem solving techniques to solve or escalate these incidents and service requests within the company. This job position is a true entry level job to start your IT career at Thrive. We passionately believe in … Handle overflow for incoming call queue on an as-needed basis Create new tickets for overflow on an as-needed basis Handle technician level service request on an as needed basis Identify variable billing request and seek approval by the Manage Provide daily ticket transfer communications between day shift … and night shifts Provide Customer Service when required based on service Training You will work towards your Information Communication Technician level 3 apprenticeship programme and will receive this qualification once passed and completed the course. Training will be delivered remotely (only the training and not working remotely more »

Positions Available 2 Closing Date Friday, 14th June 2024 Start Date Monday, 2nd September 2024 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Problem solving skills Analytical skills Logical Team working Initiative Qualifications 5 GCSEs including English and Maths GCSE or equivalent, grade Grade C … with a unique vision - To be the premier packaging supplier in the UK with a philosophy of employee-ownership. At Kite we believe that “customer satisfaction matters so much more when you own the business”, and so, from the moment Kite Packaging was founded, we established it as an … employee owned business so that every single employee could share in the benefits that come from giving great customer service. Our belief in employee ownership is a key founding principle of Kite Packaging because at the heart of every good long term relationship there has to be a sense more »

while earning a full-time wage. Duties; booking eye tests, pre-screening, recommending suitable frames. Looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in optics. Role By giving customers top-notch advice (as well as a warm welcome … Duration 18 Months Positions Available 1 Closing Date Sunday, 30th June 2024 Start Date Monday, 15th July 2024 Desired Skills Communication skills Organisation skills Customer care skills Team working Initiative Qualifications Maths GCSE or equivalent, grade 9-4 (A*-C) (Essential) About the Employer SPECSAVERS OPTICAL SUPERSTORES LIMITED Specsavers … been a family business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers. You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over more »

replacing parts that have wear and tear before they fail Repair – diagnosing the reason for vehicle failure and fixing the problem Training Motor vehicle service and maintenance technician (light vehicle) Level 3 Apprenticeship Standard Before the Standard is met, all apprentices must hold a certificate that meets the EUs … F-gas regulation. Motor vehicle service and maintenance technician (light vehicle)/Institute for Apprenticeships and Technical Education Servicing - working to manufacturer servicing guidelines to ensure vehicle running at optimum performance. Maintenance - replacing parts that have wear and tear before they fail. Repair - diagnosing the reason for vehicle failure … and fixing the problem. An Apprentice’s training includes: Level 3 Motor Vehicle Service and Maintenance Technician (Light Vehicle) apprenticeship standard Vocational related qualification (technical certificate) Electric Vehicle training Blended on/off the job training and location to be confirmed A possible full-time career within the automotive more »

while earning a full-time wage. Duties; booking eye tests, pre-screening, recommending suitable frames. Looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in optics. Role By giving customers top-notch advice (as well as a warm welcome … Duration 18 Months Positions Available 1 Closing Date Sunday, 30th June 2024 Start Date Monday, 15th July 2024 Desired Skills Communication skills Organisation skills Customer care skills Team working Initiative Qualifications Maths GCSE or equivalent, grade 9-4 (A*-C) (Essential) About the Employer SPECSAVERS OPTICAL SUPERSTORES LIMITED Specsavers … been a family business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers. You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over more »

Duties include: booking customers in for eye tests, pre-screening, recommending suitable frames. We are looking for individuals who are enthusiastic about providing great customer service and would like a career in optics. Role Giving customers top-notch advice (as well as a warm welcome to the store … Duration 15 Months Positions Available 1 Closing Date Sunday, 30th June 2024 Start Date Monday, 15th July 2024 Desired Skills Communication skills Organisation skills Customer care skills Team working Initiative Qualifications Maths GCSE or equivalent, grade 9-4 (A*-C) (Essential) About the Employer SPECSAVERS OPTICAL SUPERSTORES LIMITED Specsavers … been a family business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers. You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over more »

while earning a full-time wage. Duties; booking eye tests, pre-screening, recommending suitable frames. Looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in optics. Role By giving customers top-notch advice (as well as a warm welcome … Duration 18 Months Positions Available 1 Closing Date Monday, 24th June 2024 Start Date Monday, 15th July 2024 Desired Skills Communication skills Organisation skills Customer care skills Team working Initiative Qualifications Maths GCSE or equivalent, grade 9-4 (A*-C) (Essential) About the Employer SPECSAVERS OPTICAL SUPERSTORES LIMITED Specsavers … been a family business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers. You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over more »

wage. Duties include: booking customers in for eye tests, pre-screening, recommending frames. We are looking for individuals who are enthusiastic about providing great customer service and would like to pursue a career in optics. Role Giving customers top-notch advice (as well as a warm welcome to … Duration 18 Months Positions Available 1 Closing Date Sunday, 30th June 2024 Start Date Monday, 15th July 2024 Desired Skills Communication skills Organisation skills Customer care skills Team working Initiative Qualifications Maths GCSE or equivalent, grade 9-4 (A*-C) (Essential) About the Employer SPECSAVERS OPTICAL SUPERSTORES LIMITED Specsavers … been a family business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers. You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over more »

As part of a team, the post holder is responsible for providing a front line technical support service to customers from all areas of the force and across the rank structure. The role will ensure that customers understand their IT to get the most benefit in their roles, gain … them there and then or recording the issues to help the investigation and diagnosis by other IS teams. Follow up on calls waiting for customer and waiting for authoriser to ensure they are completed within service targets. Follow up on Customer feedback on the closure of incidents … and stock checks for all technology assets, including the recovery of unused hardware or software assets. Administer asset records for devices, components and monitor service usage and billing working with service providers as required. To participate in the Force PDR process. Training Level Customer Service Specialist more »

across the whole school estate. Role Eduthing are a forward thinking, proactive and flexible company, that prides itself on providing the highest level of customer satisfaction. Supporting schools, academies, and multi-academy trusts in the primary, secondary, and independent sectors. They are confident that their services can transform IT … schools, and their growing reputation and customer base are a testament to this. Roles and responsibilities; Service desk support- diagnosis of IT issues and supporting users remotely using remote connection tools. Installation of new software and hardware Maintain and fix other computing equipment Assist in system upgrades and … system maintenance Assisted site visits to schools alongside field technicians, to support with issue resolutions Liaise with third party suppliers such as Internet Service Providers and vendors Support with technology asset management Support Technician Duties: Install and configure relevant software and hardware as appropriate for example: mobile apps, printers more »

will encompass diagnosing problems, troubleshooting, and promptly resolving technical issues. Confidence in taking ownership of incidents is crucial to ensuring the highest level of customer service. Additionally, you will be responsible for overseeing the day-to-day operations of the service desk, ensuring timely escalation of issues to more »

notes of conversations and collating evaluation/feedback from attendees Training This apprenticeship provides on the job training in a variety of skills including customer service, admin and social media, providing a Level 2 Customer Service Qualification on completion. Functional Skills English and Maths if required. … a solid position to work in a variety of settings including an office environment or out in the community working with individuals. Apprenticeship Standard Customer service practitioner (level 2) Training Provider THE TRAFFORD AND STOCKPORT COLLEGE GROUP Working Week Monday to Friday 9am - 5pm - although flexible working is … means we support these organisations to thrive by offering advice on funding, training and resources. Sector 3 also run the Stockport Volunteer Hub - A service where individuals can find volunteering opportunities that enable them to discover new passions, explore their potential and develop valuable skills. more »

Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning … last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one-year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand specific certifications Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as … on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Apprenticeship Standard Customer service practitioner (level 2) Training Provider INSPIRO LEARNING LIMITED Working Week Monday - Friday, 08:30 - 17:30. Possibility of Saturday workings and/ more »