2 of 2 Wi-Fi Jobs in East London

macOS operating system issues. Support and resolve incidents relating to Microsoft 365 applications and services. Troubleshoot GlobalProtect VPN connectivity issues. Investigate and resolve Wi-Fi, network connectivity, and user account-related problems. Install, configure, and support desktop software and peripheral devices. Take ownership of incidents from initial diagnosis … O365) GlobalProtect VPN Experience supporting: Windows laptops and desktops Apple MacBooks iPhones and mobile devices Printers and peripherals Understanding of networking fundamentals including Wi-Fi and connectivity troubleshooting. Experience using ServiceNow or similar ITSM ticketing systems. Strong customer service and communication skills. Ability to work independently and manage ...

diagnostic tools. Manage network patching to wall sockets and switch cabinets in line with best practice. Support staff and students with college Wi-Fi networks. Incident & Ticket Management Log, own, and manage incidents through to resolution, keeping users informed of progress throughout. Reassign or escalate tickets to senior … students. Deploy and manage software on PCs and Macs using SCCM and Jamf Pro. Support college telephony systems, including wired IP phones, Wi-Fi, and smartphones. Support all printing and copying devices, including consumable management. Projects & Collaboration Manage your own projects end-to-end, liaising with end users ...