Engineer
- Hiring Organisation
- Anson McCade
- Location
- Nottingham, England, United Kingdom
hands-on engineering role where you’ll design, build, and optimise contact centre capabilities, working across AI-driven customer interactions, real-time analytics, and secure integrations into core banking systems. What You’ll Be Doing Designing and building Amazon Connect contact flows and routing logic aligned to financial customer journeys … Delivering new capabilities across AI-driven IVR, agent assist, and Contact Lens analytics Integrating AWS Connect with core banking systems, CRM platforms, and risk/fraud engines using Lambda and APIs Ensuring all workflows meet regulatory standards including PCI-DSS and GDPR Implementing secure authentication and verification flows for high ...