1 to 16 of 16 ITSM Jobs in the East Midlands

experience with supporting office products and suites (O365) and/or mobile technology (both OS and hardware) is necessary Previous experience of with an ITSM tool "Service Now" or RMM tool "Datto'' or similar is desired Prior experience with building/maintaining/repairing user workstations/laptops; resolving user more »

users and business teams receive exceptional support. Your responsibilities include managing Quality and Reporting processes, implementing support for new projects/services within the ITSM Toolset, and collaborating with relevant resolver groups and assignment teams. Reporting to the Service Desk Manager, youll also have line management responsibility for Service Desk more »

Experience of managing and coordinating internal and third party partners to agreed support strategies and service levels Vendor management knowledge and experience ITIL/ITSM v3 Certification desired Experience of support operation across a range of core technologies Web App This is an excellent opportunity to create a digital centre more »

SLAs for response and resolution times Support innovation and advise on the implementation of new technologies Clearly document issues, requests, and solutions within the ITSM system Support and maintain monitoring solutions for our environments and customer applications Engage with internal teams around technical solutions and requirements and implementation of best … analysis of system logs). Networking knowledge (Including, standard internet protocols/ports, network monitoring and configuration). Experience in working with CRM or ITSM tools (Zendesk or ServiceNow) Experience working with on-premise and cloud infrastructure environments. You must be a self-starter, highly organised and capable of managing more »

and problem-solving skills. - Excellent communication and collaboration skills. Technical Environments: Windows 10, Office 365, Exchange/Outlook, Teams, Active directory, Sophos MDM, Jira (ITSM), Windows server 2012, 2016, VMware, VEEAM, Fortinet, VPN, TCP/IP, Wi-Fi more »

from happening, and minimising the impact of incidents that cannot be prevented. Collaborate closely with various IT teams and stakeholders to ensure that IT service management processes are aligned with business needs and industry best practices. Provide expert advice and guidance on all aspects of incident, change, and problem management. … are in line with best practices (like ITIL frameworks) and business requirements, and that they comply with relevant policies and regulations. Developing and refining ITSM processes, contributing to the overall resilience and efficiency of IT services. Your Key Skills: Strong focus on process efficiency, risk management, and service quality Adept … root causes of problems, and implementing effective solutions. Bachelor’s degree in IT related study OR 5+ Years IT experience with certifications in IT Service Management frameworks such as ITIL (highly desireable) Global complex business exposure Experience in IT service management, with a proven track record in incident management, change more »

support of custom applications development and migration Support Virtual Agent configuration and development Experience in ServiceNow Mobile app development Worked on any 3 of ITSM, CSM, HRSD, GRC, ITBM modules Advanced knowledge of CSDM & CMDB Knowledge of integration Hub and flow designer. Excellent knowledge of ServiceNow Best Practices, Custom apps more »

whilst providing support and guidance to maximise team performance Work well under pressure, excellent time management, good team worker, ability to multi-task Excellent ITSM Toolset knowledge with the ability to extract and analyse date/reporting. ServiceNow knowledge would be a real advantage ITIL Foundation v3 minimum, preferably Foundation more »

procedures Perform daily system monitoring Dealing with internal stakeholders to provide updates with ongoing projects and timelines Creating change request documents as per defined ITSM process in order to facilitate controlled, planned changes Please send an up-to-date copy of your CV to be considered for the Infrastructure Engineer more »

procedures Perform daily system monitoring Dealing with internal stakeholders to provide updates with ongoing projects and timelines Creating change request documents as per defined ITSM process in order to facilitate controlled, planned changes Please send an up-to-date copy of your CV to be considered for the IT Systems more »

Line, Customer Service, Customer Helpdesk, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation more »

Experience of managing and coordinating internal and third party partners to agreed support strategies and service levels Vendor management knowledge and experience ITIL/ITSM v3 Certification desired Experience of support operation across a range of core technologies Web App Integrations and APIs This is an excellent opportunity to create more »

Service Desk Manager Location: Corby (Hybrid Working) Salary: £48,000 - £60,000 Are you an experienced Service Desk Manager with a passion for IT service management and a desire to make a meaningful impact? We are seeking a dedicated professional to lead a dynamic service desk team for a reputable more »

Job Title: IT Support Engineer Location: Northampton - 3 days from the office 2 from home Salary: Up to £30,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/ more »

vendor certifications in addition to the Level 3 Information Communication Technician apprenticeship qualification: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Support Technician Maintenance or repair of systems faults Support for the roll-out of installation and commission of more »

IT Management Team. Liaise with 3rd party support. Stock management of IT equipment. Key Skills, Experience and Competencies Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite. Windows Server 2016/2019/2022 Microsoft cloud services - Azure, Entra more »