51 to 61 of 61 SLA Jobs in the East of England

the best level of customer service and support. • Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. • Work proactively with call allocators to ensure SLA’s are met in the most economic way. • Have a solid understanding of customers SLA requirement more »

the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLAs are met in the most economic way. Have a solid understanding of customers SLA requirement and more »

the best level of customer service and support. Complete documentation including Field Service Call reports and Customer Checksheets and ensure these are returned within SLA timescales. Work proactively with call allocators to ensure SLAs are met in the most economic way. Have a solid understanding of customers SLA requirement and more »

+ a comprehensive range of Employee Benefits Key Skills: Application support experience OR Super User level knowledge of payments software, Great customer service, SLA's etc. Why Apply: This role joins a busy, friendly team providing User support to Users of various payments software solutions for a large, high-profile … development and career progression. The Role: Provide excellent customer service and End User support to Users of various payments software applications, in a Service Level Agreement environment, (responding to and resolving User problems/issues). Support a variety of user support queries across payments, BACS transfers, general ledger issues more »

Guiding new client onboarding, actively contributing to achieving project milestones during service transition phases. Ensure proactive handling of any incidents/issues, ensuring that SLA’s are met. Reporting and escalating to the Head of Customer Success. Manage and lead a team of customer success advisors and specialists, providing guidance … level of resilience and strong written and verbal communication and emotional intelligence. Proficiency in Microsoft office is required. Proven ability to meet and surpass SLA & KPI benchmarks. An understanding of customer service specifically in problem solving and external communication Understanding and awareness of the importance of data protection/GDPR more »

knowledge of BTL and Bridging products, criteria, process and USPs to be able to assess enquiries, produce terms and progress these into applications within SLA’s. Work alongside the regional field BDM to manage intermediaries within the region in order to maximise sales opportunities. Speaking to our introducers and handling … products including but not limited to, products available, rate/fee options, loan calculations up on terms issued (bridging) and deals agreed (BTL) within SLA in order to progress them into applications, handling objections in order to win the deal introductions to new firms registering via broker support, ensure they more »

with the customer wholesale team to organise and control orders for bookings customers, managing the planning and execution of orders to meet the agreed SLA’s, ensuring the operation are fully briefed on the priorities and requirements for each customer 13. Responsible for maintaining the process flows and SOP’s … stock file integrity across the operation and contracts ensuring that any exposure to EBITDA is captured and escalated accordingly 19. Ensure that the outbound SLA, for all types of customer, is achieved by delivering prioritised work to the operational team with sufficient notice to dispatch to the required dates 20. … to mitigate exposure Management of inbound deliveries through the bookings process, ensuring an effective spread of work to support the delivery of the inbound SLA Ensure the daily workload of the outbound operation is produced in the appropriate priority to enable to completion of all orders within SLA, including the more »

street branches. You will be accountable for the health of the portfolio, ensuring that Healthera pharmacies are operationally excellent and delivering against our service level agreement for patients. Working as the face and voice of Healthera’s pharmacy customer care, the CS Specialist will influence the item growth and champion … usage of it Work alongside marketing to deliver delightful and engaging customer campaigns Monitor and analyse the performance of pharmacy customers according to the SLA and set KPIs, preparing and presenting to the pharmacy in meetings and calls Upsell and introduce new initiatives within our existing customer base of pharmacy more »

email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA Management Ticket Management Customer satisfaction Bespoke Software Support Agile (ideally) This role will suit candidates looking for a real challenge and who want to be … interaction skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new more »

to defined standards and processes * Ensure issues are escalated in timely and accurately to the line manager * Take ownership to ensure all relevant clients SLA’s are understood * Understand and adhere to data protection policy * Maintaining health and safety standards Experience you need to bring to the role: * SLA Focus more »

We have an exciting opportunity for an Ecommerce Assistant to join the UK’s largest specialist wine retailer! The Role: As an Ecommerce assistant at Majestic Wine you will be responsible for ensuring day to day maintenance of Majestic.co.uk, meeting more »