5 of 5 CTI Jobs in England

architecture within a BYOT model Lead integrations across Salesforce, Amazon Connect, NICE WFM/IEX, payment gateways, and reporting platforms Configure Omni-Channel routing, CTI integrations, voice controls, and transcription capabilities Enable secure API-led integrations using AWS services including Lambda, API Gateway, EventBridge, and CloudWatch Ensure scalable, resilient ...

enterprise environment building and enhancing cloud contact centre capabilities using modern AWS technologies. Key experience required: Strong Amazon Connect implementation experience across IVR, routing, CTI and CRM integrations AWS services including Lambda, API Gateway, S3 and CloudWatch Experience with Amazon Lex, AI/ML services and LLM integrations TypeScript/ ...

Realtime, Google Gemini Live or equivalents, and a clear view on the tradeoffs between them. Experience integrating conversational AI with contact-centre infrastructure IVR, CTI, telephony, CRM, billing and knowledge systems and delivering clean, context-aware handoffs to human agents. Demonstrable ability to estimate, scope and size features accurately ...

executives Strong leadership, communication, and problem-solving skills Salesforce certifications (e.g. Service Cloud Consultant, Experience Cloud Consultant) are a strong plus Experience with CTI integrations, telephony platforms, or broader AWS tooling is highly desirable Work from wherever you’re most productive – at home, in a co-working space ...

innen und Executives Ausgeprägte Führungs-, Kommunikations- und Problemlösungskompetenz Salesforce-Zertifizierungen (z. B. Service Cloud Consultant, Experience Cloud Consultant) sind ein starkes Plus Erfahrung mit CTI-Integrationen, Telefonieplattformen oder erweiterten AWS-Tools ist sehr wünschenswert Arbeite dort, wo du am produktivsten bist – im Homeoffice, im Co-Working-Space oder in unserem ...