6 of 6 CTI Jobs in England

safely into production. Knowledge of Einstein AI capabilities within Salesforce. Experience building solutions using clicks not code, including Flows and declarative automation. Understanding of CTI integrations and contact centre environments. Comfortable working across both functional and technical discussions. Someone who enjoys working as part of a collaborative, friendly team ...

safely into production. Knowledge of Einstein AI capabilities within Salesforce. Experience building solutions using clicks not code, including Flows and declarative automation. Understanding of CTI integrations and contact centre environments. Comfortable working across both functional and technical discussions. Someone who enjoys working as part of a collaborative, friendly team ...

CrowdStrike, Microsoft Defender, Palo Alto XDR, SentinelOne Intermediate Knowledge of VM – including deployment, automation of reporting. Preferred vendors: Rapid 7, Tennable Intermediate Knowledge of CTI – including ingestion methodologies, and common ingestion and parsing methods (STIX/TAXII). Preferred vendors: Mandiant Additional requirements include: 3-5 years’ experience working within ...

Call Server, VXML, Reporting) ICM scripting, routing logic, and call flow behavior Diagnose call routing failures, agent state issues, peripheral gateway problems, and CTI integration defects. Support CTI integrations with CRM systems and third‐party applications. Analyze logs, router traces, CVP logs, CUCM traces, and network captures to isolate complex … failover, and high‐availability strategies . Maintain accurate architecture diagrams, call flow designs, and failure‐mode documentation. Integrations & Ecosystem Troubleshoot complex integrations involving: Salesforce CTI, APIs, OAuth, and data synchronization Microsoft Dynamics CRM UCCE CTI/CVP/third‐party integrations Act as technical liaison between: Genesys vendor support Cisco ...

disaster recovery, failover, and resilience strategies Maintain accurate architecture diagrams, media flow designs, and failure-mode documentation Integrations & Ecosystem Troubleshoot complex integrations involving: Salesforce CTI, APIs, OAuth, and data synchronization Microsoft Dynamics CRM integrations Act as the technical liaison between: Genesys vendor support Network, voice, SBC, and carrier teams Salesforce … Genesys Cloud CX architecture Voice, digital, routing, and media paths Deep hands-on expertise in: SIP, RTP, WebRTC, BYOC, SBCs, and carrier interconnects Salesforce CTI and Microsoft Dynamics CRM integrations REST APIs, OAuth, JSON, webhooks Proven experience leading P1/P2 incident bridges and cross-team resolution Strong experience ...

MSSP Ecosystem Strategy Map and prioritise the top 100 global MSSPs by region, security maturity, and GTM fit — identifying those actively building or scaling CTI, DRPS, ASM, and CSPM‐led managed services. Define a structured, tiered MSSP engagement playbook covering acquisition, activation, ramp, and expansion — with clear milestones for each … integrations that embed Cyble capabilities into live delivery workflows. Drive co‐branded joint offerings, shared GTM materials, and partner‐specific use case packaging for CTI‐as‐a‐Service, DRPS, EASM, CSPM, and MDR augmentation. Revenue Ownership & Pipeline Own MSSP‐sourced ARR targets — accountable for pipeline creation, deal progression, and revenue ...