Junior IT Support Technician / Service Desk Analyst
- Hiring Organisation
- AWD online
- Location
- Bristol, Avon, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 per annum
identify recurring incidents and opportunities for incident reduction, and escalate where necessary Shift Handover and Service Continuity: Follow handover procedures, highlighting key tickets and critical upcoming tasks to maintain continuity Knowledge and Documentation: Update and create knowledge articles and documentation, applying appropriate intellectual property and open-source licensing awareness … relevant internship programme Computer literacy, including Microsoft Word, Excel and Teams Strong written and verbal communication skills, including explaining complex incidents clearly Critical thinking, decision-making and problem-solving skills Ability to work effectively in a busy environment and adapt to changing circumstances Active listening skills ...