IT best practices (ITIL), and operating within equipment lifecycle processes. · Experience executing detailed MOPs, technical instructions, following documentation. · Knowledge of relevant technologies - fiber optics, DWDM/CWDM devices, network interface types: form factors and protocols · Strong troubleshooting skills technical, logistical, process, and others. · Experience planning and coordinating with field operation more »
Order Management & Inventory Management - Provisioning/Activation across all types/flavour of service - In-depth knowledge of SDLC. - Basic Technology knowledge of SDH, DWDM, IP-MPLS/ME, NGN, CDMA/GSM, etc. - Very good verbal and written communication skills. Ability to deal with multiple Stakeholders within the customer … on-shore/off-shore delivery model - In-depth understanding of Processes, Systems, Technologies used in TELCO. - Basic Technology knowledge and understanding of SDH, DWDM, IP-MPLS/ME, NGN, CDMA/GSM, etc. Responsibility/Expectations from the Role: 1. Single Point Contact responsible for all technical issues pertaining more »
