assistance to employees (users) with regard to IT services provided by the UK IT department • Ensure that all calls are logged in the ITServiceManagement tool to ensure accurate statistics and analysis of calls • Liaise and coordinate with the Group Service Desk to ensure timely identification, capture, assignment, processing more »
levels. You will havepractical experience of working in other servicemanagement processes and, have an understanding of ITIL best practices and experience with ITServicemanagement tools such as Service Now. The benefits At AllPoints Fibre, we're all about looking after you. We offer an extensive wellbeing package that more »
Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »
Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 ITServiceManagement environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »
which may require configuration of software and hardware, unusual data trends Experience of working with ITIL and ServiceManagement processes Experience working with modern ITSM products Experience working with software asset management and hardware reporting tools Experience of collaborative and team working practices Evidence of a continual improvement work ethic more »
Doncaster, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
DFS Furniture Ltd
ChromeOS ITIL certification would be particularly beneficial. - Windows 7, Windows 10 - Anti-virus - Remote desktop/VNC- Print management- Jira suite (or other recognised ITSM platform) Basic hardware diagnostics/triage ITIL foundation certification would be particularly beneficial but training will be provided. Excellent problem solving skills A willingness to more »
Farnborough, Hampshire, South East, United Kingdom Hybrid / WFH Options
Sopra Steria Limited
It would be great if you had: Awareness of ITIL servicemanagement processes and practices Technical knowledge in a Cloud based platform Use of ITSM tools e.g. ServiceNow Microsoft MCP qualified DV Clearance Employment Type: Permanent Location: Farnborough, with some remote working Security Clearance Level: SC Cleared, Must be eligible more »
incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate more »
the phone system and aids call management in line with service SLAs To manage the customer mailboxes and ensure timely logging of emails in ITSM Tool. To accurately log all relevant incident/service request and request for change details in accordance with service specific documented procedures. To allocate categorisation more »
meetings to communicate about new problems, key problem status and closure of problems. PROFILE Technical skills : At least 3 years of experience in ITservicemanagement or an IT support role. Being able to get a quick insight in IT infrastructure, network and application dependencies using several technologies. Hands-on more »
First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected to capture detailed information into the ITServiceManagement tool for each call, to ensure any escalations can be dealt with quickly and effectively. You will manage personal workload, ensuring that all tickets more »
/Desktop support across medium/large organisations Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem more »
Employment Type: Permanent
Salary: £30000 - £35000/annum Hybrid working, Medical
Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
Jumar Solutions
/Desktop support across medium/large organisations Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem more »
Employment Type: Permanent
Salary: £30000 - £35000/annum Hybrid working, Medical
at least 5 years of experience in service design across diverse projects in both private and public sectors. Demonstrate proficiency in ITServiceManagement (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with a focus on ServiceNow. Conduct workflow mapping, process modeling, and process design in the … back-office service delivery space. Configure ITSM tools to catalog, publish, and fulfill service offerings effectively. Qualifications and Experience: Bachelor's degree in [relevant field] or equivalent practical experience. Extensive experience (at least 5 years) in a Service Designer role, with exposure to various projects in both private and public …/4 beyond foundational level. Familiarity with Government Digital Service (GDS) standards for service design and delivery. In-depth knowledge of ITServiceManagement (ITSM) and IT Operations Management (ITOM) operating models and tooling capabilities, with expertise in ServiceNow. Proven experience in workflow mapping, process modeling, and process design within more »
incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status Escalate and/or redirect queries and/or issues as required to the appropriate internal team more »
general technical support. What You Will Be Doing: Hardware - and Software – maintenance onsite and remotely Answering helpdesk phone calls, creation/resolution ticket in ITSM tool Provide first line support on Sys Admin Tasks (MS Active Directory administration, including user creation, passwords) Set up, configure and install new PCs and more »
of Windows 10 and Microsoft Office 365 • Understanding of PC Hardware and operating systems • Awareness of using Active Directory • Experience of logging tickets in ITSM call logging software IT Support Analyst/1st/2nd Line Support Analyst more »
to and validated.Supports, implements, and champions knowledge management and industry best practice.Deliver excellent customer service using a customer first and continuous improvement mindset.Use ITServiceManagement best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.Build and maintain strong, long-lasting more »
in a customer facing IT role. Strong technical understanding of a variety of IT services and devices (including Microsoft products). Experience in ITservicemanagement and delivery frameworks. Excellent leadership and team management skills. Exposure to an IT Managed Service (outsourced) environment. Strong analytical and problem-solving skills with more »
working in a customer facing environment MANDATORY Solid technical background with an ability to give instructions to a non-technical audience Hands on experience ITSM software Key Generic Competencies Ability to communicate with colleagues with varying levels of IT skills in potentially pressured circumstances Customer focused Ability to collate, digest more »
ability to interact professionally with a diverse range of colleaguesCustomer Service ExperienceAdministering and supporting o365 (Exchange/Azure AD/Endpoint)ServiceNow or equivalent ITSM tool experienceNetwork FundamentalsMECM/SCCM AdministrationOn Prem AD administrationKnowledge of VC/Conferencing Systems (Teams Rooms)Required Qualifications and Accreditations: Good secondary and/or more »
incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting the deployment of software configurations. Support of a 24/7 shift pattern, including accurate more »
Plymouth, Devon, South West, United Kingdom Hybrid / WFH Options
TQR
drive service improvement through planning and execution. Lead the procurement of the infrastructure architecture, including design, migration, integration and installation. Develop and mature ITservicemanagement principles, including governance, policies, processes, procedures, and standards. Act as most senior escalation point for IT operations issues and major incidents. Manage the ITmore »
to drive service improvements through planning and execution. Lead the procurement of infrastructure architecture, including design, migration, integration, and installation. Develop and mature ITservicemanagement principles, including governance, policies, processes, procedures, and standards. Ensure the quality of day-to-day infrastructure and network operations. Act as the senior escalation more »
Keynsham, England, United Kingdom Hybrid / WFH Options
IVC Evidensia
subject matter expert (SME) with a minimum of 5 years of experience in roles focused on technology governance, quality management, IT project management, ITservicemanagement, or IT process improvement. Proven track record of leading and delivering successful IT improvement projects. Pragmatic Delivery: A highly organized, detail-oriented, and self more »