London, England, United Kingdom Hybrid / WFH Options
Sportradar
cross-functional teams, including technical experts, support functions, and business units, to investigate, diagnose, resolve major incidents efficiently, and ensure regulatory requirements are considered. RootCauseAnalysis: Facilitate post-incident reviews and rootcauseanalysis (RCA) sessions to identify the underlying causes of crises … post-incident review reports. Documentation and reporting: Maintain accurate records of crises and major incidents, including incident details, actions taken, resolutions, and post-incident analysis findings, adhering to regulatory and compliance requirements. Monitor key performance indicators (KPIs) and metrics related to incident management, identifying trends and areas for improvement … of crisis management experience Major Incident Management tool experience, preferably with ServiceNow, a plus Familiarity with incident management metrics such as MTTR/MTTD, rootcauseanalysis, and severity levels preferred. Professional experience with ITSM/ITIL best practices, certification is a plus. Experience working effectively in more »
Bishop's Stortford, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
HR GO Recruitment - Bishop's Stortford
support this global medical device company in meeting its quality and regulatory requirements. Provide technical support for medical device manufacturing, engineering, and distribution. Use rootcauseanalysis for problem-solving and trend identification. Conduct quality audits across all organisations. Performance Measures: Maintain documented quality systems across the … Internal and external quality auditing experience to ISO 13485. Passion for quality excellence. Previous quality assurance experience, including QMS documentation. Knowledge of CAPA and rootcauseanalysis tools. Practical problem-solving approach. Understanding of ISO 14971 quality risk management principles. Self-motivated and team-oriented. Ability to … and develop new skills. Knowledge of GMP, GDPR, LSAS, and ethical trade issues. Key Tasks: Prepare and submit regulatory documentation for market registration. Support rootcause identification and solution resolution. Conduct and document quality audits. Maintain risk assessments and clinical review updates. Support quality awareness and improvement activities. more »
Borehamwood, England, United Kingdom Hybrid / WFH Options
Rise Technical
accumulated career expertise. As an IT Project Coordinator, your responsibilities will encompass effective communication with stakeholders to ensure project goals are achieved, conducting thorough rootcause analyses to pinpoint and resolve project challenges and risks, delivering project updates, and implementing project management methodologies such as waterfall or Agile. … a comparable role or as a project manager. Proficiency in project management methodologies such as Waterfall and Agile is required, along with familiarity in rootcauseanalysis and strong time management abilities. This is an outstanding opportunity to work with the latest IT technologies, collaborate with an … from initiation to closure. Develop and maintain project plans, including scope, schedule, budget, and resources. Use project management software, such as Zoho Projects Conduct rootcauseanalysis to identify and address project issues and risks. Implement project management methodologies, such as Waterfall or Agile, as appropriate. Reference more »
Newcastle Upon Tyne, England, United Kingdom Hybrid / WFH Options
SIG Group
efficiencies or highest while maintaining a high level of customer satisfaction Analyze, troubleshoot and resolve both mechanical and automation malfunctions and breakdowns Conduct systematic rootcauseanalysis of problems to ensure permanent resolution and/or escalate with a detailed problem description and documentation when rootcause is not identified Handle claims and provide technical support and guidance to escalated claims per the claims process and through the quality department, including rootcause analysis. Install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer more »
Brackley, England, United Kingdom Hybrid / WFH Options
ManpowerGroup Talent Solutions
this role, you will lead the engineering activities within manufacture and support the development of manufacturing methods and processes, along with problem solving; run rootcauseanalysis to troubleshoot cleanroom manufacturing issues, and process improvements. Your Role: Manufacture of complex carbon fibre reinforced plastic structures such as … the chassis, gearbox carrier, wings, and engine components. Problem Solving; run rootcauseanalysis to troubleshoot cleanroom manufacturing issues, process improvements. Backend supply work, supplying templates for manufacturing to the laminating team. Small/Larges scale projects including how to improve manufacturing, cut costs, sustainability. Leading technical more »
Wallsend, England, United Kingdom Hybrid / WFH Options
Newcastle Building Society
based approach to tracking and identifying areas for testing, scope creation and performing testing. The role is also responsible for delivering the findings through rootcauseanalysis and engaging with business areas to share findings, track actions and drive continuous improvement. You will be required to work … outcomes-based testing, including the various types of testing, such as ‘full journey’ and ‘point in time.’ You will also have an understanding of rootcauseanalysis and be competent in producing and delivering concise reporting to key stakeholders. Your demonstrable understanding of mortgages and/or more »
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Jarvis King
problem-solving. Understanding of complex time/cost/quality trade-offs. Robust communication style. Evidence of senior stakeholder management. Understanding of what strong rootcauseanalysis is. Active Issue and Risk Management through the application of local and business-wide risk management strategies. Experience of working … of service World-class training and development keywords: 32315, core infrastructure, it infrastructure, it networks, project management, technical delivery, project management delivery, programme delivery, rootcauseanalysis, agile, prince, apm, risk management more »
Brentwood, Essex, South East, United Kingdom Hybrid / WFH Options
SC4 Recruitment Limited
and operational procedures meet these standards. You will be responsible for identifying areas of improvement within the organisation and developing strategies to improve them. Rootcauseanalysis of non-conformancesis used to detect trends, ensuresuccessful preventative actions, andsetobjectives for further quality improvements. Work alongside the Production team … data is maintained and accurate in the systems utilised by the company. Assess performance by constantly identifying and sharing success factors, identifying bottlenecks, executing rootcauseanalysis, propose improvements. Lead and develop a small team. Skills/Experience Needed Digital Print background is ESSENTIAL! Strong communication IT more »
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Volkswagen Financial Services (UK) LTD
experience? Working as part of our Customer Operations team, you'll join a team of enthusiastic specialists that support the delivery of management information, rootcauseanalysis and trend analysis across the business. This is a key area for us as the work the team does … and develop the delivery of good customer outcomes. We'll support you to get fully involved and you'll learn to provide reporting and analysis that is reliable, easy to interpret and articulates a clear story. If you are studying a Business or Numerate related degree, enjoying reporting and … and analyse relevant data (don't worry, we'll give you training on these systems when you join) You will be involved with continuous rootcause and trend analysis based on customer outcomes, providing the insight into any risks identified as well as any areas of improvement more »
Guildford, Surrey, South East, United Kingdom Hybrid / WFH Options
Allianz Insurance Plc
outages, major incidents and technical queries Responsible for identifying and solving complex problems across a wide-scale business landscape, including stakeholder management and relevant analysis/investigation into rootcause and solutions Subject matter expert in digital trading and digital platforms Working alongside software houses & suppliers such … as Acturis, Polaris etc. Co-ordinating business incidents where appropriate and conducting relevant rootcauseanalysis/investigation and solutions/fixes post incident About You Skills & Experience Commercial insurance experience ideal Acturis Platform knowledge preferred but not essential Good problem solver Positive outlook with focus on more »
Hemel Hempstead, England, United Kingdom Hybrid / WFH Options
Haven
recurring issues, ensuring the stability of Haven's technology environment. What We’d Like You to Bring: Key Responsibilities: identify potential problems through trend analysis, incident reviews, and monitoring system performance. thorough rootcauseanalysis for identified problems to understand underlying issues. a comprehensive problem management … database, documenting all identified problems, their root causes, and resolution steps. problems based on their impact on business operations and services. on strategies to prevent the recurrence of known problems and define and track KPIs to measure problem management success. Essential Skills and Experience: of IT and park infrastructure … skills, capable of conveying technical information clearly to both technical and non-technical stakeholders. project management skills, prior experience in incident management, and conducting rootcause analysis. experience with ITSM tools (e.g., ServiceNow, Jira). Desirable Skills: management and negotiation skills. of a wide range of technology architectures more »
Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Forward Role
and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end customer journey, identifying key touchpoints for improvement and utilising data-driven insights. Customer Feedback Management - Implement effective … timely solutions. Customer Research & Persona Development - Conduct thorough customer research to inform the development of customer personas and tailor experiences to diverse client needs. RootCauseAnalysis - Utilise analytical skills to conduct rootcause analyses of customer issues, implementing preventive measures to enhance overall customer more »
West London, London, United Kingdom Hybrid / WFH Options
Samworth Brothers Limited
analyse sources which provide commercial insights and contribute to data led sourcing decisions Conduct sourcing opportunity assessments, supplier/industry benchmarking, cost modelling and rootcauseanalysis to develop sourcing recommendations Creating and maintaining purchase agreements Setting up new suppliers in Starbucks systems Collaborating effectively with suppliers … knowledge of business principles and practices to achieve successful outcomes in cross-functional projects and activities Aptitude for analytical skills Working knowledge of market analysis, spend analysis, sourcing category strategy, supplier relationship management should-cost models, and negotiations; Systems: Knowledge of Excel, Oracle, BI Apps, PowerPoint, and others. more »
Milton Keynes, Buckinghamshire, Simpson, United Kingdom Hybrid / WFH Options
Solo Search Ltd
flows Experience diagnosing, reporting, tracking and resolving data quality and software issues Experience with databases, with hands on knowledge of SQL Experience with data analysis and business intelligence/data visualisation software, Power BI (or similar) Experience developing test scripts and test cases both automated and manual Experience of … more widely about the context of such work and broader interdependencies Excellent interpersonal and communication skills (written and oral). Experience of Risk Assessment, RootCauseAnalysis and Vulnerability Analysis An understanding of any of Primary Care data, healthcare coding systems, and risk stratification systems in more »
via data design principals focusing on cleansing, audit and data validation Maintain understanding of master data tools, downstream systems and data lineage rules Perform root-causeanalysis ,recommend and/or execute corrective action Recommend ways to strengthen product integrity, quality, and availability across the enterprise Set … and other health and well-being benefits Unique employee events and programs Must have skills In depth experience in product delivery models and business analysis Risk and Compliance experience within the financial services sector Experience with Microsoft Azure cloud platform, Databricks and Snowflake Strong skills in data analysis, dimensional data modeling methodologies and business analysis Solid understanding of Software Development Lifecycle (SDLC) and version control disciplines Works with the leadership team to strategically improve the efficiency and effectiveness of our Agile processes and deliveries Assisting with internal and external communication for the team and improving transparency more »
to identify and assess population needs, new national agendas, and emerging legislation changes, ensuring the organisation remains informed and compliant. Facilitate high-quality business analysis in collaboration with service teams and corporate colleagues, to support good performance management and the delivery of clinical services. Lead the divisional requirements for … to service developments and transformation. Lead the divisional business planning process. Monitor monthly budget reports and work with divisional and finance colleagues to provide analysis of any variances in budget across services. Act as the divisional link between services and the finance team in order to review and maintain … organisation Experience of working in the NHS or other similar publicly funded organisation Experience of applying service/quality improvement methodologies Experience of business analysis (process mapping, waste reduction, efficiency optimisation, rootcauseanalysis, continual improvement) Experience of Change Management in a large organisation Experience of more »
Peterborough, Cambridgeshire, United Kingdom, Walton Hybrid / WFH Options
Vermelo RPO
Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and … Support the Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and rootcauseanalysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing … team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT more »
transit VPCs, to ensure robust and secure connectivity. Ensure the reliability, availability, and performance of systems and applications hosted on AWS through proactive monitoring, analysis, and optimization. Utilize AWS native and third-party monitoring tools to detect issues, perform rootcauseanalysis, and implement remediation actions more »
Middlesbrough, England, United Kingdom Hybrid / WFH Options
GB Bank
closely with outsourced service providers suppliers as required to implement recovery and resolution plans. Upon resolution of an incident, produce an incident report identifying rootcauseanalysis and lessons learnt and improvements. Skills and experience – you are/will have most of the following: Hands on experience more »
Basingstoke, England, United Kingdom Hybrid / WFH Options
Lavazza Professional UK
key quality attributes. Ensure that the test protocol simulates market and environmental conditions to actively reflect how the product will perform post launch. • Lead rootcauseanalysis on quality issues with key stakeholders. • Make recommendations to project teams on technical solutions to improve product quality, manage change … to validate these solutions and ensure safety of new Lavazza Pro products. • Provide data analysis of test data to influence business decisions and drive factual recommendations. • Deliver peer reviews and milestone reports to R&D Project Managers or key stakeholders. • Be accountable for Lab KPIs. • Govern laboratory activities that more »
Goole, East Riding, North East, United Kingdom Hybrid / WFH Options
Tunstall Healthcare (UK) Ltd
Desk environment Experience as the first point of contact for inbound customer calls/emails/messages Proficiency in problem/incident management and rootcauseanalysis Working knowledge of the following: Desktop PCs, Laptop & ancillary hardware support Windows operating system support (Windows 11/10) Computer more »
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
IET
base and understanding of all IT Systems ensuring service standards are maintained through team knowledge, process, procedures, and documentation. Ownership of problem management and root-causeanalysis, ensuring recurring issues and/or serious incidents are investigated and, where possible, mitigated. Work collaboratively with other areas of more »
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Indotronix Avani UK Ltd
risks. - Implement and maintain security controls and compliance measures based on industry standards and regulatory requirements. - Key member of the incident response efforts, conduct rootcauseanalysis, and recommend corrective actions to prevent future incidents. - Monitor AWS security alerts, events, and incidents, and respond promptly to mitigate … Ability to perform security threat modeling and risk assessments to identify and prioritize security risks. - Experience with security incident response and handling, including log analysis and forensics. - Strong communication and interpersonal skills to collaborate effectively with cross-functional teams. - In-depth knowledge of AWS Security Products and logging tools more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Indotronix Avani UK Ltd
risks. - Implement and maintain security controls and compliance measures based on industry standards and regulatory requirements. - Key member of the incident response efforts, conduct rootcauseanalysis, and recommend corrective actions to prevent future incidents. - Monitor AWS security alerts, events, and incidents, and respond promptly to mitigate … Ability to perform security threat modeling and risk assessments to identify and prioritize security risks. - Experience with security incident response and handling, including log analysis and forensics. - Strong communication and interpersonal skills to collaborate effectively with cross-functional teams. - In-depth knowledge of AWS Security Products and logging tools more »
Solihull, England, United Kingdom Hybrid / WFH Options
Indotronix Avani UK
risks. - Implement and maintain security controls and compliance measures based on industry standards and regulatory requirements. - Key member of the incident response efforts, conduct rootcauseanalysis, and recommend corrective actions to prevent future incidents. - Monitor AWS security alerts, events, and incidents, and respond promptly to mitigate … Ability to perform security threat modeling and risk assessments to identify and prioritize security risks. - Experience with security incident response and handling, including log analysis and forensics. - Strong communication and interpersonal skills to collaborate effectively with cross-functional teams. - In-depth knowledge of AWS Security Products and logging tools more »