26 to 50 of 86 Service Desk Analyst Jobs in England

Service Desk Analyst Hybrid with 2x days each week in the Cambridge office, 1x day each week in the London office and 2x days working from home. Travel to London will be expensed. Circa £27,000 - £30,000 Permanent We are currently assisting a prestigious client with … their search for a Service Desk Analyst. A successful candidate will provide the first contact point in the IT department for all IT-based queries and issues. You will resolve issues at the first point of contact or allocate as appropriate. You'll also support desktop technologies and … maintain incident records using the Help Desk system. This position is operated on a hybrid basis, with the main office being in Cambridge and one day each week in our client's London office. To give you an idea of how this flexible role would look and feel, here more »

Service Desk Analyst Hybrid with 2x days each week in the Cambridge office, 1x day each week in the London office and 2x days working from home. Travel to London will be expensed. Circa £27,000 - £30,000 Permanent We are currently assisting a prestigious client with … their search for a Service Desk Analyst. A successful candidate will provide the first contact point in the IT department for all IT-based queries and issues. You will resolve issues at the first point of contact or allocate as appropriate. You'll also support desktop technologies and … maintain incident records using the Help Desk system. This position is operated on a hybrid basis, with the main office being in Cambridge and one day each week in our client's London office. To give you an idea of how this flexible role would look and feel, here more »

IT Service Desk Analyst £200 per day - Inside IR35 via Umbrella Location: Birmingham, West Midlands - Full time onsite 5 days per week - Excellent transport links Midlands based Service Desk resources are required to work on our financial services client's thriving desk until …/9/24. The Service Desk Analyst will be required to cover the following- Be the primary point of contact to accept phone calls into the Service Desk, logging onto the ISM system and triaging, applying simple fixes where available or assigning to the … appropriate teams Be the primary point of contact to accept Self Service requests/tickets, ensuring all the required data is captured, tickets are set to the correct priority level, assigned to the correct internal team for management or apply simple fixes Where demand is reduced, undertake ticket admin more »

IT Service Desk Analyst x 2 Leeming Bar Rate £15-20 per hour - INSIDE IR35 6 Month Contract 2 IT Service Desk Analysts are required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The Role My client … is looking for individuals who have experience of working within an IT Service Desk for the role of 1st Line Support/Windows/Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as … part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk/Monitoring and update of calls and contacting users to inform them of call status/First line problem solution, advice and guidance/ more »

Service Desk Support Analyst Location: Milton Keynes, UK with an opportunity to work from home. Salary: £22000 - £25000 per annum + Bonus UK passport/Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role. Identifi global are … the resourcing partner for Issured, an award-winning business transformation consultancy and developer of secure IT solutions. They are looking to recruit a Service Desk Support Analyst. As a Service Desk Support Analyst, you will report to the Service Delivery Manager. You will exhibit … customer focus and demonstrate excellent communication skills. You will establish productive working relationships with internal staff, clients, and suppliers to ensure the very best service is provided to all parties. Attention to detail and compliance with Issured policies and procedures are essential. What will you be doing? Responding to more »

About the Role Joining our central service, working across the Forge Holiday Group, our business-critical IT Service Desk are seeking two new Service Desk Analysts to join our IT Operations team at our Chester head office. Due to the on-call aspect of this … to 24/7 mental health support Regular social events including monthly team outings and end of year party! Joining our dedicated IT Support desk, you will provide 24/7 IT support to our 4 divisions across the Forge Holiday Group including our Regional Brands based across the … and Ireland, Sykes Holiday Cottages, UKCaravansforHire and Forest Holidays. With experience in supporting Windows desktop and basic administration of Azure Active Directory, our newest Service Desk Analyst will work closely with our larger Technology department, responsible for the companys cloud and on-premises infrastructure as well as more »

Job Opportunity: ICT Service Desk Analyst at Suttons International Location: Hemel Hempstead (Hybrid) Salary: CIRCA £24k ? Suttons International are a long standing and successful global logistics provider and we have an exciting opportunity for an ICT Service Desk Analyst to join our fabulous team … in Hemel Hempstead! The Role As an ICT Service Desk Analyst you will provide incident and request resolution to ensure that personnel throughout the organisation can access and utilise the software and resources they need to conduct their daily activities. Key Accountabilities Provide expert 1st line Incident … all stages Ensure Tickets escalated to more senior Resolver Groups are correctly documented and investigated beforehand Work with internal Resolver Groups to ensure excellent service at all times Liaise with external support providers through to resolution Ensure Service Desk Tickets are managed within SLAs Provide site visits more »

Our client based in Cheltenham is seeking an IT Service Desk Analyst to join their team carrying out 1st line support via phone and email. This is a great opportunity for someone with either some experience in an IT support role or someone who has a relevant … qualification looking for their first opportunity. What will you be doing? Providing 1st Line Service Desk Support Answering the Service Desk phone and mailbox Creating/Updating ticket logs Providing support on Microsoft Windows 10/11 operating system Supporting users over phone, email and in … person What experience do you need? To be considered for the IT Service Desk Analyst role, you must be: Previous experience within an IT Support role ideally within a service desk environment would be beneficial Understanding of supporting Office 365 and Windows environment Understanding of more »

Service Desk Analyst We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. First Line … email alexandra.williams@klickstarters.com WHAT YOU WILL BE DOING? We are a leading manufacturing company based in Derby looking to recruit a First Line IT Service Desk Analyst to provide users support promptly via phone, email and chat, resolving technical issues accurately in the ticketing system, Diagnose and … troubleshoot hardware, software and network related issues, provide guidance, work with the IT team to share knowledge. The ideal candidate will have excellent customer service skills and telephone manner and a keen interest in IT/Technology, with a focus on delivering a top rate service to our more »

IT First Line Service Desk Analyst Location: Newcastle Salary: £24000 4 on 4 off shift after 6 months Type: Permanent/Fulltime Our client is one of the UK's leading providers of quality public transport. The Service Desk is the entry point and ongoing … colleagues with the tools they need to do their job * Prompt identification, understanding and resolution of issues * Pro-actively working towards issue prevention * Continuous service improvement As Service Desk Analyst, you will provide colleagues with support across our entire infrastructure, delivering prompt, professional and customer focused … service with every interaction. You will be part of a proud, innovative community where ideas are encouraged, opinions count, and job satisfaction and wellbeing really matter. Principal Accountabilities: * Deliver Services that support business objectives and outcomes, providing technical support, training and advice via phone, email, walk up & chat, collaborating more »

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system more »

Service Desk Analyst £27,000 + Benefits, Hybrid: Cambridge/home based About Arcus Arcus is a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. At Arcus, you will have the chance to share your knowledge and make your presence … is to provide 1st line support to customers using our products as well as ensuring timely resolution of requests in line with a published Service Level Agreement (SLA). You will aim to maintain a high level of customer satisfaction upon receipt of incidents & raised tickets. You will become … an integral member of the Service Desk team keeping the Customer Service Manager updated on escalation of incidents where necessary and promote the Service Desk to provide customers with a one-stop service support solution. Key Responsibilities: Provide support to customers via ticket system more »

IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to … 3+ years technical support experience Windows Desktop environments and Active Directory Strong Microsoft product knowledge Networking knowledge: LAN, VPN, TCP/IP Strong customer service skills This will be an office-based role located in Bristol. Due to the company's location, own transport will be required. If you more »

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To … ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally more »

Willmott Dixon are looking for a Service Desk Analyst to join our busy IT Service Desk Team on a 12 month fixed term contract basis. The Service Desk Analyst will be responsible for providing first class customer service and support to … Willmott Dixon? Our talented IT team have worked tirelessly throughout the last few years to provide the business with a best in class IT service that has kept the business running in the face of the challenges that have been thrown at us. They are a great team to … working with customers to provide timely solutions to their technical issues. With this in mind, we are looking for people that have exceptional customer service skills with a desire to help people and to provide a solution to their problem. You will ideally be a fast learner with an more »

IT Service Desk Analyst - £20 - 25k - Newcastle Upon Tyne An established client of ours in the professional services sector are looking for an IT Service desk analyst to join their internal IT department, on a permanent basis. Joining a team and reporting to the … inquiries. Quickly diagnose and resolve technical issues. Escalate complex problems to senior technical staff. Maintain accurate issue tracking and documentation. Deliver high-quality customer service and follow-up. Requirements: 2 years experience in IT support or a helpdesk role. Strong problem-solving skills and technical knowledge. Familiarity with various … operating systems and IT fundamentals. Excellent communication and customer service skills. Relevant IT or Computer Science qualification preferred. This is an excellent opportunity for an enthusiastic and passionate IT Service desk analyst to join a successful organisation which champions training, learning and development. Interviews are being more »

Service Desk Analyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the Service Desk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all … modes of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts more »

Service Desk Analyst Role: We are seeking ambitious hard working team players to join our service operations team and build their careers with the business. The IT Support Analyst will work within the Service Desk Team providing 1st line software, hardware and network … requests and solving problems impacting delivery of BAU IT services. You will also identify and suggest improvements to processes and procedures used by the Service Desk to keep our customers happy. Key Responsibilities: Providing top-quality 1st line support Taking ownership of incidents, requests and problems Ensure all … modes of customer contact are responded to - Telephone calls and Emails, Self-Log Providing a first class level of service by meeting or exceeding contractual SLAs, KPIs and Customer Satisfaction Ensure the highest level of troubleshooting is applied to every customer contact made through the use of agreed scripts more »

A quick look at the role The Service Desk Analyst provides 1st line support for all IT, telephony, network and application issues across the group. All incidents must be logged, managed and resolved within agreed SLAs and where necessary escalated to senior colleagues. You will have excellent … communication skills, a passion for customer service and be a quick learner. This is an office based role and the Service Desk’s opening hours are 7am to 6pm, Monday to Friday so we operate a rota to cover those times. Your core responsibilities Handle customer incident … Incidents and requests with regular updates to end users until the point of resolution Log tickets with the relevant third parties Comply with current Service Desk standards, policies, and procedures Establishes and develop relationship with other IT teams through frequent and constructive communication Identify/implement process improvements more »

Service Desk Analyst Chester 12 months contract Rate from £200 per day via Umbrella Company Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious … work. This is core to who they are as a company and how they drive responsible growth. My client is seeking to hire a Service Desk Analyst to join their Global Service Desk in Chester on an initial contract of 12 months with the possibility … This is the ideal opportunity for someone interested in the tech world and looking to build their skills and knowledge with a strong customer service background. Knowledge and Skills * · Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting. * · Excellent customer service skills. * · Technologies may more »

Are you looking for a Service Desk Analyst role near Rotherham? Salary up to £24,000 inc benefits and bonus package! Commutable from Sheffield or Doncaster areas in South Yorkshire. This Service Desk Analyst role will give you the opportunity to work within a … include some or all of the following: IT Graduate with relevant IT accreditations or some commercial work experience within an IT role. Good customer service and telephone skills. An understanding of Active Directory. Familiarity with Office 365 and similiar packages. Basic Networking, DNS, and TCP/IP skills Really … important one, you will have a great team spirit! If you are interested to know more about this Service Desk Analyst opportunity then apply now for more details. All relevant applicants will be contacted to progress swiftly more »

development Routine maintenance updates with other IT staff and business units Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of Service Desk operations Technical Requirements Phone support experience necessary. Technical Service desk or technical call center experience is necessary. Disciplined, systematic problem … Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live … Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. Ability to integrate as a cross-functional, team player in a fast more »

Do you have a passion for providing first class customer service within a service desk environment? Here at Saint-Gobain Digital, we're looking for a Service Desk Analyst to join our team. This is a permanent role, working hours 36.25 hrs per week. … Based in East Leake, Loughborough on a hybrid basis. The Service Desk function provides first line support for all colleagues within Saint-Gobain UK & Ireland businesses. Service Desk analysts handle application issues, communication, and hardware queries from all levels of the business and are the first … point of contact for our colleagues across Saint-Gobain for IT queries. What will I be doing : Providing an efficient, personalised support service to our business users. Ensuring that work is correctly prioritised and actioned to meet fixed business service levels agreements and deadlines. Actioning tickets promptly, in more »

1ST LINE SUPPORT/SERVICE DESK ANALYST/CUSTOMER SERVICE/ACTIVE DIRECTORY/INCIDENT MANAGEMENT SERVICE DESK ANALYST - 1ST LINE LOCATION - YORK SALARY - £23,000 TO £26,000 FT OFFICE BASED Your new role Hays Technology are partnering with a Global Technology … on specific Products and manage user queries and technical issues which come through on a Ticket system. What you'll need to succeed Customer Service Excellence is key to this role - the Hiring Manager will put a lot of emphasis on Hiring the person who demonstrates enthusiasm and an … excellent track record of outstanding Customer Service - coupled with a solid background of providing 1st Line IT support. Day to Day duties will involve: Manage & prioritise incidents, delivering support via the phone, on e-mail or remotely using VPN, proactively monitoring systems/service statuses. CORE SKILLS - Knowledge more »

We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing … in Computer Science, Information Technology, or related field (or equivalent work experience). Proven experience in a technical support role, preferably in a help desk or service desk environment. Strong knowledge of Windows and/or macOS operating systems. Familiarity with Microsoft Office Suite, Active Directory, and … environment. Exciting projects and the chance to work with cutting-edge technologies. If you are enthusiastic about technology and passionate about providing excellent customer service, we want to hear from you more »