51 to 53 of 53 Service Desk Engineer Jobs in England

supporting IT in an educational environment is ESSENTIAL for this role This is a home based role where you twill report in to the service desk manager of a successful IT managed service provider. You will take responsibility for schools in Ipswich, Hadley and Sudbury, therefore you more »

Key responsibilities include but are not limited to: Incident Management: Respond to and resolve complex incidents. Provide efficient and timely solutions to maintain high service levels. Manage P1 communications and technical incident calls if required. Patch Management: Regularly test and patch systems and software to ensure security and functionality. … be required as we move to round-the-clock operations later in the year. Education And Experience Requirements As the 24/7 Support Engineer you will have: The successful Engineer will need to possess 3 years' experience within IT Support, ideally covering 2nd line and some 3rd … to continually developing technical skills. Initiative and pro-activity matched by an ability to be a strong member of a team. Experience of managed service environments, with an awareness of ITIL best practice. Experience of build, test, and implementation of systems, along with 3rd line operational support. Effective communication more »

a timely manner and in line with SLAs. Troubleshoot and escalate incidents to line manager and the 3rd line teams. Work alongside our Systems Engineer, Network Operations, and Information Security teams to ensure that our policies and guidelines are always followed. Provide remote technical assistance for issues related to … prior experience with providing technical support in a large corporate environment Ability to provide quality technical support, attention to detail, and a positive customer service attitude Good communication skills A collaborative attitude Strong attention to detail along with a commitment to quality and confidentiality A sense of urgency and more »