looking for an experienced 2nd Line Engineer who can bridge the gap between their 1st line and 3rd line engineers. Requirements: Ticketing system support- ServiceNow/Jira/Confluence 2nd Line Support (onsite & remote) Active Directory/Azure AD Office 365 configuration & administration Windows Servers Virtualisation technologies- VMWare/Hyper more »
looking for an experienced 2nd Line Engineer who can bridge the gap between their 1st line and 3rd line engineers. Requirements: Ticketing system support- ServiceNow/Jira/Confluence 2nd Line Support (onsite & remote) Active Directory/Azure AD Office 365 configuration & administration Windows Servers Virtualisation technologies- VMWare/Hyper more »
Terraform Linux VMware Elastic Stack (ELK/ECK) Gitlab GoLang scripting language AWS Desirable Skills Experience of ITIL and IT Management systems, such as ServiceNow, Jira, and Confluence Automated testing tools Agile project delivery & ceremonies Storage solutions Please apply via this site in the first instance or send a CV more »
Technical skills required Active Directory administration Mimecast (or similar email archiving solutions) Office 365 support Supporting different mobile devices (Blackberry, iPhone/iPad, Android) ServiceNow knowledge (or similar ITSM knowledge) Installation/moves of hardware such as printers, digital senders, MFD's (multi-function devices), PC's and all peripheral more »
Manchester Area, United Kingdom Hybrid / WFH Options
Eutopia Solutions
on relevant Configuration Management experience It is essential that you have CMDB experience, and also preferably CSDM It would be advantageous if you have ServiceNow experience but UCMDM, BCM Atrium and/or Microsoft Service Management experience would also be relevant you will have experience working in a multi-site more »
as the liaison between suppliers and internal stakeholders, you will be instrumental in defining and measuring SLAs. Your expertise will be pivotal in configuring ServiceNow and developing reports to establish a robust framework for future operations. Please note that we are looking for someone who is practical, hands on and more »
Prince 2 foundation Certification (waterfall/agile) or equivalent Experience of waterfall and agile project requirement gathering/documentation methodologies. Experience of Microsoft Project, ServiceNow SPM, SAP Solution Manager, ProMaps Advanced use of Microsoft packages. more »
Employment Type: Permanent
Salary: £36000 - £47000/annum Life Insurance,Healthcare,Vision
related incident when called upon to do so. Accurately record, update and document incidents and requests using the IT Service Desk call logging system (ServiceNow). Take ownership of issues by carrying out 1st line support problem analysis to implement temporary or permanent fixes with the aim of restoring service more »
security at the Change Authority Board, Architecture Review Board and Data Privacy Working Group. Managing the security, RFC, ERFC and DDQ's queue in ServiceNow (dealing with suspicious emails, phishing, proxy and access request etc.) Monitoring and managing responses to the Cyber incidents, Security DL (which is mainly the above more »
enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problem management processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end users for all IT Service Delivery matters. Enhance and create ITIL more »
Hatfield, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
ITIL Principles - Formal ITIL qualification at Foundation level Understanding of IT service management tools such as Service Desk tools, Contact Centre technologies, BMC Remedy, ServiceNow, and others Understanding of integration systems Understanding of IT Infrastructure including connectivity solutions, ADSL, MPLS, Internet VPN Experience in writing Statement of Work documents including more »
London, England, United Kingdom Hybrid / WFH Options
Sportradar
members and general employee awareness. Required Skills/Abilities and Knowledge 5 years of crisis management experience Major Incident Management tool experience, preferably with ServiceNow, a plus Familiarity with incident management metrics such as MTTR/MTTD, root cause analysis, and severity levels preferred. Professional experience with ITSM/ITIL more »
past five years). Certified designation validates our expertise and capabilities to deliver solutions across all areas and versions of the MEDITECH solution. in ServiceNow Partner and Service Provider Partner Programs of professional technology certifications including ITIL, Six Sigma, PMI, CHCIO, Epic, and more. of professional clinical certifications including nursing more »
administration, including AD user creation, password administration, Group Policy etc. Microsoft Exchange/Outlook client. Strong Microsoft Office support skills. Ticketing systems such as ServiceNow Full driving licence Strong communication skills. Able to work alone and also as part of a team. Ability to plan, prioritise and organise own work. more »
to influence at senior levels and be an ambassador for the function through interpersonal, written and verbal communications to all levels Experience working within ServiceNow, JIRA and KeyedIn Additional Information Legal & General is a leading financial services organisation, named Britain’s Most Admired Company in 2023, for the second year more »
ServiceNow Technical Solutions Architect Permanent – Remote – UK candidates only SERVICENOW ITSM + CSA Certification required. SC Clearance We are recruiting for an Elite Sales, Services and Training partner for ServiceNow globally providing design, implementation, and support services to clients worldwide. If you have a background in Enterprise Service Management or … SaaS technical delivery in one or more of the following two main areas, we want to hear from you: • ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.) • Web Technologies (XML, HTML, JavaScript, Web Services, etc.) Solution Architect: The primary role of the Solution Architect is … Experience with creating ROI/value propositions for customer software implementations. • Knowledge of IT and Enterprise Service Management is critical. • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. • ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. • ServiceNow Certifications more »
ServiceNow Technical Consultant Henderson Scott are proudly working in partnership with a SerivceNow Elite partner throughout the UK. Due to the growth of the business, we are supporting to find a Senior ServiceNow Technical Consultant at their office in Warwickshire on a full time permanent basis. Please note - due to … days on site is a requirement and must have full right to work in the UK (No sponsorship available) The Role: Understand and implement ServiceNow platform architecture solutions. Working on multiple implementation projects within ITSM. Collaborate with architects and clients to define technical requirements. Develop designs aligned with requirements. Review … issues and report status to the Project Manager. Manage risks and ensure high-quality deployment. Identify improvement opportunities. About You: Experience working with multiple Servicenow modules. Relevant ServiceNow certifications (CSA, CIS - ITSM, ITILv3 advantageous) ITIL process definition and integration solutions knowledge. Experience leading ITSM implementation projects and ServiceNow life-cycle more »
providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk environment. Service Desk Analyst/1st Line Support Analyst more »
You must come from a customer focused background with an interest in Technical or Application Support. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early more »
Employment Type: Permanent
Salary: £38000 - £48000/annum Excellent Benefits and Progression
You must come from a customer focused background with an interest in Technical or Application Support. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early more »
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
In Technology Group Limited
You must come from a customer focused background with an interest in Technical or Application Support. Required: Customer Service experience (3 years) Ticketing systems- ServiceNow/CRM/ZenDesk MS Office- Windows/Exchange/O365 Service Desk Experience- providing support This would be a great position for someone early more »
City Of Bristol, England, United Kingdom Hybrid / WFH Options
Peaple Talent
Strong understanding of IT service management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base salary: £50,000-£60,000 Hybrid working Private Medical Insurance Performance bonus Interested? If you think you're right for more »
Southeast London, South East London, Greater London, United Kingdom Hybrid / WFH Options
Syntax Consultancy Ltd
large-scale IT modernisation programmes for government clients. Key skills, experience + tasks will include: Experience of using Agile project delivery toolsets: Jira, Confluence, ServiceNow, CI/CD. In-depth understanding and experience in security transformation projects. Expertise in supporting secure government cloud migration/transformation projects + developing, maintaining more »
/BSS sub-domains - Ordering, workflows, orchestration, fulfilment, Fault, Performance management, ETL etc. Extensive experience in industry standard BSS and OSS platforms (such as ServiceNow) If you feel this is the position you are looking for, please do not hesitate to apply or contact me on Jeson@tdatelecoms.com or call more »