26 to 33 of 33 Ticket Management Jobs in England

technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting … blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac … operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends more »

Overview of the role Responsible for the management and on-going delivery of network and voice services across the business. The role ensures the 1st line team have the necessary skills to support callers and acts as an escalation point to deliver an expert 2nd line response. The role … is hybrid working with 3 days in the office, and 2 days working from home. Main Responsibilities Management and operation of the Cisco Meraki platform, ensuring all retail sites are operational where possible and where not, work closely within the IT team and suppliers to ensure issues are resolved … in line with expected service levels. Management and daily operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: Back Office & Call Centre, IVR, Routing, Hunt Groups, Call Recording. Daily operation of the monitoring platform SolarWinds, ensuring all event alerting is configured as more »

Manager Mandatory Skills - Jira, APM and Automation tools knowledge. Working very closely with the InternalIT, Infrastructure and tribe DevOps teams to provide: o Incident ticket management, escalations and stakeholder communications during an incident: primarily to support the Marco Polo production application. o Including proficient, and experienced management … end to end business flow synthetic monitoring/automated regression tests to allow early visibility of production problems. o Working with Atlassian Jira Service Management/Opsgenie/StatusPage to enhance and improve ticket handling, alerting automation and dashboards to provide MI. more »

bases and workflows. Team Building and Structure: Build and lead a high-performing help desk support team, including hiring, training, and mentoring team members. Ticket Management: Implement ticketing systems and tools to streamline the ticketing process and improve response times. Quality Assurance: Implement quality assurance measures to monitor more »

You will also provide desktop support and maintenance of over 400 printers, which includes troubleshooting issues, providing software and hardware maintenance. Other tasks include: Ticket Management. Active Directory including password resets Deployments and configurations Network patching. Asset Management (including monthly fleet and stock audits.) Essential skills & experience: Experience more »

You will also provide desktop support and maintenance of over 400 printers, which includes troubleshooting issues, providing software and hardware maintenance. Other tasks include: Ticket Management. Speaking with suppliers to get pricing Checking user requirements before creating a quote Active Directory including password resets Deployments and configurations Network patching … Asset Management (including monthly fleet and stock audits.) Essential skills & experience: Experience supporting desktop and printer hardware Active Directory experience Active SC Clearance Breakfix experience on laptops and desktops If the Breakfix Engineer - SC role is of interest please apply now more »

to-day support and project work, delivering to high quality standards. Your role will involve: Install new hardware. Software upgrades. Vulnerability fixes. Incident & Problem ticket management. Change management. Storage system management. Configure SAN. Asset management. Backup system administration. Your experience Experience in Windows and Linux environments. Good knowledge of … of Enterprise Backup Technologies Experience managing physical servers with mapped storage. Good experience of backup processes across VMware estates (Datastores/LUNs) including provisioning, management and decommissioning. *** A national security clearance is required for this role but candidates not holding this level of clearance will be considered *** Project People more »

of Enterprise Backup Technologies Experience managing physical servers with mapped storage. Good experience of backup processes across VMware estates (Datastores/LUNs) including provisioning, management and decommissioning. To perform day to day Storage & Backup Administration. The role will also provide opportunities to assist with project work as required. We … to-day support and project work, delivering to high quality standards. Your role will involve: * Install new hardware. * Software upgrades. * Vulnerability fixes. * Incident & Problem ticket management. * Change management. * Storage system management. * Configure SAN. * Asset management. * Backup system administration. If you are interested please apply via this ad in the more »