Farnborough, Hampshire, South East, United Kingdom
Sopra Steria Limited
Sopra Steria is developing a new Managed Service to replace a complex legacy Enterprise infrastructure. This will require a high level of automation and repeatable component design patterns to allow the deployment of customer business solutions within short time frames. The project will make heavy use of Windows and … and VPN services, to enable network virtualisation and micro-segmentation. Deploy and maintain AVI load balancers for modern application delivery, automation, and analytics, ensuring highavailability, performance, and security. Perform capacity planning and scalability assessments to ensure network infrastructures can support current and future growth requirements. Maintain accurate more »
Service Requests are accurately identified, categorised, prioritised and managed Reviewing calls for quality to ensure the level of service delivered is of a consistently high quality Providing technical guidance to colleagues Engage in "shift left" activities with technical teams to allow more incidents to be resolved at first point … insurance, certifications, accreditations, and training required to perform their tasks. Required skills, qualifications and experience Experience working on a 24X7 Service Desk, in a highavailability environment and/or ability to demonstrate previous experience of delivering customer facing support in other industries. Able to demonstrate an ability more »
to support shift cover What are we looking for in our next Service Desk Analyst ? Experience working on a 24X7 Service Desk, in a highavailability environment and/or ability to demonstrate previous experience of delivering customer facing support in other industries. Able to demonstrate an ability more »
need as Site Reliability Engineer Demonstrable experience (at least 3 years) as a Site Reliability Engineer or similar role, with a focus on maintaining highavailability, reliability, and scalability of production systems. Strong expertise in monitoring, logging, and alerting tools such as Prometheus, ELK stack, Grafana, Azure Monitor more »
