1 to 4 of 4 Performance Management Jobs in Hertfordshire

team, motivating, and coaching them Reviewing call data and key reports to monitor the customer experience Liaise with clients to identify and set tasks, performance measures and provide regular reporting Leading and inspiring a team of sales agents to deliver excellent levels of individual/team performance and … customer satisfaction Monitoring individual, team, and call centre results to identify and act on both positive and negative performance trends to ensure attainment of performance targets and team/individual KPI's Using existing methodologies, team input and your own initiative to ensure attendance and retention targets are … achieved Managing the fair and consistent application of performance management and disciplinary measures as necessary Working with the management team to identify and deliver positive change and business efficiencies Escalating any appropriate problems to the Head of Operations Supporting the Head of Operations to highlight operational risks more »

the projects and services delivered across GIS, are delivered, maintained, and tested to a high standard.We focus on two main areas of expertise, Test management and Test execution. Test strategy, planning and management ensure projects have a well-structured approach to managing the people, process, tools and artifacts … programmes of work)Ensure all operational changes follow the Test Strategy & Execution standards including responsibility for Test Strategy, Test Plan, Test Execution Schedule, Test Management tools, Defect Management and Test Reporting activitiesProvide information on the status of testing (test preparation, test execution progress and defects) for each operational … to test governance practices against all operational changes, are test checkpoints being met or breached. Ensuring good practice is being followedProvide leadership and technical management for test managers and testers assigned to operational changes Create, maintain and take ownership of risks, issues and service improvement initiativesAttend relevant governance/ more »

to the Group as appropriate. Maintain and improve the PMO assurance frameworks and to research and remain up to date on developments in project management methodologies and technologies. Essential Team leader (or similar) management experience Prince 2 certification Experience in managing projects/programmes, within a relevant fast … resource planning and scheduling Strong reporting skills Desirable ITIL certification MSP certification Experience in running a corporate/IT PMO function. Understanding of portfolio management Budget management Personal Qualities Personal effectiveness Objective and proactive in providing timely solutions to problems. Recognise my own strengths and limitations, play to … to tackle difficult conversations at the right time. Adaptable when dealing with people and managing relationships. Seeing the bigger picture and planning ahead. Identify performance management and manage business expectations. Working as part of a team. A good forward planner and excellent motivator. Enjoying the challenge of achieving more »

in line with the needs of the division and feed into AGGP. To ensure Graduates are managed with on-going liaison in regard to performance, development, career and succession planning. To liaise with AGGP to continually develop and improve the Graduate induction, communication and training programmes. Responsible for the … key stakeholders to expand the apprenticeship focus and its future in the company. To investigate future apprenticeship programmes. To support Apprentice Managers in their management of the Technical Apprenticeships (Level 4) across sites. Ensuring development needs (educational and behavioural) are met or surpass programme requirements. Performance Management … of standardisation meetings with 3rd parties to ensure all Quality Control measures are in place. Regular operational reviews with educational partners to ensure participant performance meets course requirements, and that the service delivery level and course content meets the agreed business needs. Degree Apprentices Define Managers support needed for more »