IT Infrastructure Specialist (L2/L3)
London Area, United Kingdom
Birlasoft
is expected to have a deep understanding of IT fundamentals, including hardware, software, networking, and security protocols, as well as a proficiency in supporting Apple products. Key Responsibilities: Provide comprehensive support for hardware and software issues, ensuring high satisfaction for end users, including senior management and remote teams. Coordinate maintenance … timely resolution of hardware issues. Implement and adhere to ITIL-based processes for incident, service request, change, and problem management. Provide expert support for Apple products, including MacBooks, iPads, and iPhones, ensuring alignment with security protocols. Skill Requirements: Exceptional communication skills in English, with the ability to explain complex IT … concepts in simple terms. Proficient in Cisco networking, Polycom devices, and Apple product support. Familiarity with ITIL framework and processes. Certifications in CCNA, ITIL, MCP preferred, showcasing a strong foundation in networking, service management, and Microsoft technologies.d more »
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