1 to 25 of 316 Customer Experience Jobs in London

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver customer orders. Amazon aims to exceed the expectations of our customers by … one of the following locations: London, GBR BASIC QUALIFICATIONS - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience working cross functionally with tech and non-tech teams - Experience defining program requirements and using data and metrics to determine improvements - Experience in program or project management - Experience implementing repeatable processes and driving automation or standardization - Experience defining and executing program requirements PREFERRED QUALIFICATIONS - Experience in driving end to end delivery, and communicating results to senior leadership - Experience leading process improvements - Experience in stakeholder management, dealing more »

Liquidity and Custody solutions. Our team focuses on providing the data foundation to help Ripple’s teams scale and leverage data to build better customer experiences. As a Senior Staff TPM, you will take on and drive multiple key initiatives to drive cross org initiatives . This position requires … a program management background and direct experience managing large deliverables across multiple teams and organizations. You will create and drive high-level vision and strategic roadmap for Ripple. A TPM anticipates areas that require cross-organization alignment, as well as uses great judgment to balance deliverables, constraints, and dependencies … tracking dashboards to advise partners of development progress and gaps WHAT YOU'LL BRING: 8+ years of previous release and/or project management experience on projects involving complex enterprise tech environments Proven understanding and working knowledge of the software development life cycle and modern project management standard processes more »

EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to industry leaders worldwide. Our commitment to customer satisfaction, service quality, and investment in our partners and employees sets us apart. As a true international IT provider, we prioritize global simplicity and … will play a pivotal role in identifying and facilitating the best outcomes for both EOS and our valued customers. Your responsibilities will include understanding customer needs, requirements, and budget constraints, making you the primary point of contact for all aspects of the customer's account. Your mission is … to ensure the best possible customer experience, both during and after the sale.Responsibilities:.Manage and expand revenue within existing client accounts while actively pursuing new business opportunities with multinational corporations (MNCs).Develop and nurture enduring client relationships as the primary point of contact for account management.Collaborate closely with more »

on pursues in joint accounts.Drive technical and sales enablement of partners, orchestrating different resources.The qualifications you need:Minimum 5-10 years of relevant work experience in the area of partner management, sales or business development with Big 4 firms, Global SIs or regional SIs.The ability to excite others and … Celonis, Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our FutureAbout UsSince 2011, Celonis has helped thousands of the world's largest … and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Its Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes. For the first time, everyone in more »

SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. … legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.When our team founded Insider, they not only sought … We believe sales is a balancing act!What you needBachelor’s degree in Business, Marketing, or related fieldsMinimum 3 years of quota-carrying sales experience, preferably in SaaS,Knowledge of market research, sales, and negotiating principlesProven oral and written communication abilities, effective phone skills, and exquisite listening skillsOur technical more »

resolve issues. You will set the standard for automation and working at scale, dive deep into technical issues, and work diligently to improve the customer experience. You are a believer in the Dev-Ops model of service engineering, and you are excited to run operations in an environment where … candidates to work out of one of the following locations:London, GBRBasic qualifications* Bachelor of Science in Computer Science, Engineering, or Mathematics or equivalent experience * 7+ years of relevant hands-on engineering and administrative experience in networking, network services, operating systems * 3+ years of experience as the … organization* Demonstrated success building and leading teams Preferred qualification * Performance engineering and capacity planning background * Strong engineering fundamentals (networking, network services, operating systems) and experience leading teams running Network Services such as DNS* Leading development life cycle processes and best practices, esp. in the areas of deployment automation and more »

always looking for a better way of doing things?Do you want to keep learning and developing whilst getting hands-on, entrepreneurial, business building experience?Do you want to have the opportunity to lead Hive Learning, a BC EdTech venture, through its next phase of rapid growth?If so … platform to operate safely, securely and effectively within their digital environments.Specific dutiesThe Technical Director will have a collaborative role working across many teams and customer groups.These will include: Working closely with the CEO to develop and align a clear technical vision and direction for the platform, ensuring alignment with … technical aspects of the platform.Collaborating with engineering and product to ensure seamless execution of technical strategies.Working closely with various departments including Product, RND, Engineering, Customer Support and Sales to ensure technical coherence and efficiency.Key responsibilities will include but not be limited to the below.Strategic technical leadership - develop and articulate more »

and security training.Identifying and assessing the technology training needs of the firm.Continuing to build an IT technology training portfolio.Providing regular progress updates to the customer experience business partner.Developing training materials and digital learning.Seeking and implementing training best practice certifications.Taking responsibility for the firm’s learning management system.Managing the … introduction of new technology training initiatives.Main experience and skills required:Line management experience.Excellent customer facing skills.Knowledge of law firm applications.Strong administration and back-end knowledge of learning management systems.Experience of producing digital learning material.Experience of implementing and evaluating training programmes.To be considered for this role, you need to more »

Originating from Chase in 2021, we are a team dedicated to creating customer-centric products. Our success relies on collaboration, curiosity, and commitment, nurtured in an environment promoting skill development.As a Principal Software Engineer at JPMorgan Chase within the International Consumer Bank, you are the heart of this venture … we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team, great. By bringing people with different points of view together, we can represent everyone and truly … company, and on our clients and business partners around the worldJob responsibilitiesBuild and architect a distributed platform focused on the acquisition/management of customer profiles and identitiesDrive technical innovation by staying abreast of the latest industry trendsConduct research, and implementing new technologies that can enhance customer experience more »

ecosystem.Key RequirementsSolid understanding of data, API’s and digital architectures – comfortable dealing with technical architects and legacy systems, facilitating sessions with clear logical outcomesSignificant experience in developing product strategy and roadmap using data and research to drive changeExperience of managing multiple projects/programmes of work simultaneouslyStrong problem-solving … skills – focus on solutions rather than problems – providing options, implications, and recommendationsPassion for developing outstanding and unique customer experiences with the ability to challenge the status quo and understand current technology limitationsStrong back end/API/data development and/or e-commerce experience with online product more »

strategy to transform our legacy service platforms into an ecosystem of high value capabilities, that support multiple commercial product lines and deliver a stellar customer experience. The ideal candidate will have a background of running transformation projects in similar disruptive industries such as Digital Payments or Fintech. About You … experience, education, skills, and accomplishments Circa 10 Years’ Product management expertise, technical knowledge, strategic thinking, and leadership skills to drive successful transformation initiatives. Have related experience in large scale Digital Transformation, process automation and Platform Modernisation initiatives utilising AI/ML Exceptional strategic thinking, problem-solving, and decision more »

and issuing endorsements.We place a premium on meeting our customers' high expectations of our products, maintaining our excellent service level track record and helping customer get the best experience, both through direct assistance and pointing them in the direction of the growing self-service capabilities of the Platform.The … protected and shared accordinglyIdentify, manage and mitigate the risks that exist in the department/team (operationalQualificationsExperience Required2+ years in a commercial insurance market customer-facing software support role, including acting as a manager/team leaderExperience working with demanding high-profile clientsExperience of line management and personnel managementDemonstrated … productsAbility to prioritise and resolve issues to high standards and within Service Level Agreement timelinesAbility to motivate and listen to team membersExperience working with customer technical teams who have a mixed level of understanding of authentication, including OIDC, B2B configuration and SSOProgramming in scripting languages and tools including Python more »

makes aircraft charter more transparent, easier, and greener than ever before. Our mission is to provide a better way to fly by focusing on customer service and putting our customers in control. Innovation is at the heart of everything we do. A key point of difference with Victor lies … with the attention to detail afforded by the specialisations within the aircraft charter broking experience, Sales, Sourcing and Flight Management. Sales secure the customer, signed contract & payment, Sourcing identify suitable aircraft and manage the operator relations, with Flight Management taking over the confirmed booking through to post flight … feedback. All of this provides a more efficient experience for the customer, which we know they love. Background Victor’s Executive Jet Charter Department was established in 2011 and has enjoyed impressive growth since its inception. At Victor, our goal is to become the number one on-demand more »

success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement, and increase card member value. The team drives the development of products and software that deliver on business growth while increasing speed to … market, enhancing customer experience, and building out our global next generation cloud based microservices platform for Accounts Receivable.We are looking for a talented and driven Digital Product Manager to help lead the transformation of Account Receivable capabilities for the Core Card Platforms, helping us build our next generation more »

and slow copper technology here. Our network, which we own and have built, is 100% full fibre. We install it directly into our business customer’s premises and into our consumer’s homes. We provide market leading broadband speeds, at the best prices with a real focus on customer experience - we are consistently the No1 Internet Service Provider on Trustpilot as rated by customers. And as a result we are growing fast.We are passionate and love working with local communities … the clue is in our name. We want to bridge the digital divide in society and make … require an additional role of Incident Manager to work as a fundamental team member within our Field Services team. The candidate would ideally have experience in elements of a FTTx network, showcasing technical and professional experience to our customers as well as internally to support and grow the more »

Customer Data Analyst Up to £50,000 + bonuses Hybrid - London A great opportunity to join one of the UK's leading retail brands as a Customer Data Analyst THE COMPANY The business is the home improvements subsidiary of one of the UK's leading multinational retail companies. … And they are currently undergoing a period of expansion and looking to add a Customer Data Analyst into their Analytics and Data Science team. Joining the team in this role, you will work alongside the Analytics Manager to produce high-quality analytics and insights. Whilst interacting with various stakeholders … to drive the understanding of customers across the organisation, helping to shape future strategies, improve customer experience, deepen engagement, drive revenue and improve efficiencies across the business. THE ROLE AND RESPONSIBILITIES Developing analysis related to understanding customers, CRM & Loyalty, marketing performance and broader retail insight requirements Deliver PIRs more »

world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring … Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business … and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through more »

dedicated employees serving clients across 66 countries. Primary Responsibilities: Experience in delivering large & medium sized projects or programs involving enterprise applications, CX/CRM programs Strong experience in Agile way of working and Salesforce skills Should be well versed with Salesforce Transition Projects and discussion the Clients Domain … Specialization in front office or enterprise apps in Telecom, BFSI, Automotive is an added advantage Experience in managing external and internal Stakeholders Experience in preparing management reports, weekly and monthly status reports and presenting to customer Experience in work planning, estimating/budgeting, productivity measurement and … management, resource planning, risk assessment, expectation management, scope and issue management Ability to work with different levels of management throughout an organization, excellent customer focus Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes Good Communication, Analytical & problem solving skill. Sharp more »

the energy transition. Consumers and businesses alike are actively choosing low-carbon homes and offices, and they expect greater empowerment and a more sophisticated experience from their energy suppliers. Against this backdrop, Wipro is enabling electric, gas and water utilities to leverage digital and data capabilities to reinvent themselves … streamline and accelerate business performance, deliver a superior customer experience, and help them transition to a low carbon, decentralized, federated energy ecosystem. Role You will be in the Utilities domain & consulting team in UK collaborating with internal and customer teams consisting of domain experts, customer side … activities such as database creation, management, testing, programming on database, data engineering, reverse data engineering, reporting, analytics, data migration etc. Essential Skills Hands on experience of delivering bespoke projects either in Java or Microsoft technologies on cloud, Proven background in software architecting/consulting experience with strong skill more »

own fibre network and owns the process end-to-end, giving them full control and responsibility over their network, delivery, infrastructure, and the whole customer experience. What you’ll be doing: The Sales Manager will be responsible for driving a high performance culture within an experienced new business sales … Overall responsibility for the management of our sales data and its integrity. Support the implementation of any Sales process, tooling, or collateral changes. Provide customer and market input to help shape future products and improved pricing and commercial terms. Support the development of industry specific propositions and market messaging. … corporate London market. The requirements: You are a leader and can communicate well your ideas and approach to a variety of stakeholders and peers. Experience working in a fast-paced B2B sales environment (Telecoms/IT preferred). The ability to be positive, possess a great work ethic and more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team LexisNexis Risk Solutions are offering an exciting opportunity to join the high performing EMEA Sales team as a Business Development Manager. This new role has been … targets Requirements Have a proven track record of closing new business (ideally software and data) Have understanding of SAAS industry Have value-based selling experience Have knowledge of SalesForce Experience of networking and speaking at events Have a proven track record of meeting or exceeding sales targets Experience more »

guidelines. Good knowledge and understanding in digital media workflows including tools such as Adobe Suite, DaVinci, Resolve, Clipster, Cortex. Mac Captions and Annotation Edit experience would be advantageous. Must understand subtitling specifications and formats, audio samples, rates, video frame rates, SMPTE timecode, and traditional multichannel audio configurations (2.0, 5.1 … is key in this role. Abide by security policies and protect information assets entrusted to you. Person specifications The ideal candidate will have: Previous experience and understanding of video compression and the various codecs used by broadcasters and VOD platforms. Passionate about customer experience and customer service excellence. Hands-on experience with digital media workflows is required. Good communication skills and the ability to prioritize your workload, and the capability to collaborate with and assist other team members. Problem solver with a creative and innovative approach with the ability to think outside the box. more »

managers and the sales team with activities that contribute to our customers' success. Who are you? Our dream candidate is passionate about creating great customer experiences and is able to quickly grasp and explain complex technical issues. You work easily with other teams, and communicate well with the customer. … You have experience from areas such as technical support, customer service, or other customer-support related work You have an IT related degree You have a hunger for knowledge and love to share this both internally and externally You have a solid understanding of and a real … in a systematic way and are used to using your own initiative and relying on your own judgement You genuinely care about helping the customer! You are a fast learner You are good at putting complex issues in simple terms You thrive in a high-pace environment You have more »

the future of electric vehicle charging solutions? • Do you possess a knack for troubleshooting complex technical issues across multiple disciplines? • Do you have technical experience with commercial B2B EV software and/or hardware solutions for fleets? Remuneration: £45,000 -£60,000 + benefits BetterFleet is seeking a dynamic … As a fast-growing technology company that provides innovative SaaS solutions, they engage with the market to ensure they have a laser focus on customer value creation and extensibility. Following their recent first close of a US$10 million funding round, they continue to grow and innovate in this … Honest communication internally and externally. Transformative: Pioneering industry transformation. Empathetic: Understanding and valuing our customers and team. The Role Reports to: Global General Manager - Customer Success The purpose of the Customer Success Manager is to lead the deployment of BetterFleet’s charge management system (CMS) at various customer more »

the ability to excel in a fast-paced environment. What you will be doing You will collaborate closely with the Data, Engineering, Product, Marketing, Customer Experience, Pricing, Claims & Fraud teams, and senior leadership to identify and evaluate the primary KPIs influencing conversion and performance You will monitor business … designing and create appropriate ETL processes and partnering with the Data Analytics and Data Engineering teams to implement them You will work closely with Customer Support, Product and Engineering teams to help prioritise new products and features with the aim of constantly improving the customer experience. Your recommendations … required to achieve business targets What you will need to be successful You have a background in Business Intelligence or Analytics Teams, with prior experience in defining and monitoring business performance You know how to build dashboards (we use Looker) and have advanced Excel skills. You have advanced SQL more »