76 to 100 of 221 Customer Experience Jobs in London

a leader in the digital learning industry! I am working exclusively with a forward-thinking commercial company to hire a Contact Centre Director with experience of driving high performance in a direct to consumer/D2C/B2C digital sales environment. Ideally in higher education but this is not … Centre Director to have: Proven track record of success in direct to consumer/D2C/B2C digital sales within a call centre/customer care/contact centre operations environment Experience of utilising AI and automation tools such as chatbots, RPA, IVR, virtual agents, workforce management....... Strong … leadership skills with the ability to build, develop, lead, inspire and motivate a team Familiarity with telephony/customer service/contact center/customer experience software and platforms Experience in digital learning, education and/or higher education would be ideal but not essential Why more »

analytics) working closely with Tier 1 & 2 investment banks. You will work with cross functional teams primarily in an agile environment. This is a customer facing role and you will need strong stakeholders skills to translate business requirements to the in-house tech team. The role: Work closely with … customers, prospects and colleagues to develop a deep understanding of client needs that shape the product proposition, improve customer experience and drive growth. Conduct early discovery for new projects, articulating the high level proposition in terms of client outcomes, solution outline, approach and effort. Work with stakeholders to … foundation clients to build and launch great products, delivering small iterations that build towards ensuring target outcomes are achieved. Manage ongoing product refinement and customer feedback. Research the market, competitors and clients to help continually conceptualise the future state of our products. Your background: 5+ years product management experience more »

this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine-learning platform. Location: Central London– 3 days in office/2 days remote Salary: £30,000 – £32,000 + healthcare … At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades/equivalent are included on your CV). Excellent customer-facing skills - you should have experience dealing with customers (can be from internship, year-in-industry) A motivated self-starter with a problem … Product Specialist – Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify more »

Workplace Experience Host About The Role: A highly self-motivated and passionate customer service team player with a great attention to detail. The key focus for this role will be to create a single and visual point of contact for Client visitors and employees and to act as … as well as representing the Client and JLL values in appearance, presentation and manners. You will take ownership and manage the front of house experience, oversee the desired behaviours, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience … ability to proactively support the needs of our staff, clients and business partners. You will be instrumental in ensuring the workplace delivers a great experience for visitors and staff, your ownership of the workplace by making sure you have happy customers in your community and your ability to proactively more »

deliver industry leading commercial technology capabilities for our client, working closely with internal business partners and technical teams to accomplish their objectives. Skills and Experience: An experienced IT Business Analyst with a proven track record of delivering complex, cross-functional programs and solutions to support the launch of commercial … pharmaceutical products Experience within a high-growth commercial Biotech with knowledge and understanding of commercial and related functions in the Biotech industry: e.g. Launch and Commercialisation, Patient Services, Customer Experience, Data and Analytics, etc. Proven IT Business Analysis discipline and an extensive analytical toolkit, able to analyse … complex business problems and deliver innovative solutions to address them Experience and knowledge of end-to-end IT software development lifecycles, with commercial experience of agile methodologies Experience with the implementation and maintenance of Salesforce applications and their delivery in a GxP environment working with dispersed and more »

an increasing workload, as a result of the company's rapid growth and expansion. The role offers an excellent opportunity to gain hands-on experience with various aspects of IT Infrastructure, as-well as undertaking company funded formal Microsoft training. Benefits Package Annual Bonus 25 Days' Annual Leave + … line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating … as and when required using internal processes Liaise with partners and third-party vendors to resolve customer issues When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians Required Experience Great telephone and client facing skills Previous IT support experience more »

Cause Analyst and drive organisational learning and continuous improvement. In this exciting new role, you will help identify and address the underlying issues of customer complaints, prevent their recurrence, and enhance overall customer satisfaction. Key Responsibilities • Analyse complaint data to identify patterns and root causes of customer dissatisfaction. • Collaborate with cross-functional teams to gather insights and perspectives on complaint issues. • Evaluate process deficiencies, communication breakdowns, and customer expectations to determine accurate root causes. • Identify opportunities for process improvement based on complaint analysis, industry best practices, and benchmarking data. • Participate in cross-functional teams and … process improvement projects to drive systemic changes and enhance customer satisfaction. • Develop and implement corrective and preventive actions (CAPAs) to address root causes and prevent recurrence of complaints. Ideal Candidate If you thrive on data analysis and enjoy driving continuous improvement and enhancing customer experience, this role more »

institutionalize behaviors for the appropriate use of data within changing security requirements, privacy needs, ethical values, societal expectations, and cultural norms. Environmental Awareness/Customer Focus Build and maintain strong and effective relationships with key internal (up to executive level) and external stakeholders to ensure that service delivery meets … around the foundation of insights that support better decision making across our value chain. Focus on reusability of insights, driving better risk assessment and customer experience internally and externally to Aspen. Maintain oversight working closely with IT relating to the design, development, and implementation of analytical tools and … to analyze the competitive landscape to proactively address competitive threats, inform the product roadmap and anticipate market trends and evolving client needs. Essential Skills & Experience: Specific professional qualifications (and broad business qualifications) at the level of degree or equivalent. Must offer track record of working (ideally) in the Insurance more »

the energy transition. Consumers and businesses alike are actively choosing low-carbon homes and offices, and they expect greater empowerment and a more sophisticated experience from their energy suppliers. Against this backdrop, Wipro is enabling electric, gas and water utilities to leverage digital and data capabilities to reinvent themselves … streamline and accelerate business performance, deliver a superior customer experience, and help them transition to a low carbon, decentralized, federated energy ecosystem. Role You will be in the Utilities domain & consulting team in UK collaborating with internal and customer teams consisting of domain experts, customer side … activities such as database creation, management, testing, programming on database, data engineering, reverse data engineering, reporting, analytics, data migration etc. Essential Skills Hands on experience of delivering bespoke projects either in Java or Microsoft technologies on cloud, Proven background in software architecting/consulting experience with strong skill more »

Role: Site Reliability Engineer Job Type: Permanent Location: London, UK Ready to utilise your skills and experience in configuration and deployment management? Are you passionate about front line production support and quality assurance? Join us as a Site Reliability Engineer! Careers at TCS: It means more. TCS is a … and measure approach to continually improving operations & monitoring. Understand Web Service APIs, Internet architecture, & common client-server technology stacks. Provide a high level of customer experience to our internal and external stakeholders. Work closely with third parties, interacting with many of our partners to resolve platform issues. Be … application, from provisioning to in-app purchasing, and the entire architecture throughout it, so you can help our teams ensure the quality of our customer experience. Gain experience in partner management, interacting with many of our partners, such as Visa, MasterCard, and American Express. Obtain insight into our more »

Liquidity and Custody solutions. Our team focuses on providing the data foundation to help Ripple’s teams scale and leverage data to build better customer experiences. As a Senior Staff TPM, you will take on and drive multiple key initiatives to drive cross org initiatives . This position requires … a program management background and direct experience managing large deliverables across multiple teams and organizations. You will create and drive high-level vision and strategic roadmap for Ripple. A TPM anticipates areas that require cross-organization alignment, as well as uses great judgment to balance deliverables, constraints, and dependencies … tracking dashboards to advise partners of development progress and gaps WHAT YOU'LL BRING: 8+ years of previous release and/or project management experience on projects involving complex enterprise tech environments Proven understanding and working knowledge of the software development life cycle and modern project management standard processes more »

improve lives through digitally enabled care for our community. Our purpose drives us as we strive to realise a connected and improved digital health experience for all. By providing software products, solutions and platforms, we work with care providers in primary, secondary and system level healthcare settings to connect … primary point of contact for relationship management, providing essential information, conducting product demonstrations, and understanding and escalating risks and impacts to ensure a positive customer experience. The role will initially be focused on Helix Products, which are market leading solutions which support Primary Care through technology. The primary objective … of this role is to create customer satisfaction that fosters brand loyalty and establishes true partnerships moving forward. You will work closely with Product Management, providing feedback and support for specific Helix products to both internal and external stakeholders. Key Responsibilities The role requires the post holder to: Customer more »

with our clients and provide expert guidance in selecting and utilising the most suitable marketing and advertising tools to effectively meet their commercial and customer experience goals. Youll be working primarily with one of our longstanding automotive clients, who are undertaking a range of digital transformation projects across … marketing and customer experience. You will also work on other consultancy engagements across a broad range of industry sectors. These projects vary in scope but generally involve project management, supporting vendor selections, solution design, change management, requirements gathering, gap analysis and more. You will be a skilled problem solver … and a collaborative partner with extensive experience in providing solutions consultation. Having excellent project management skills and a deep understanding of how platforms integrate into the client's technical architecture is essential. You will be equally comfortable working as part of a multi-disciplinary team or as a sole more »

the software development process Assigning work through the correct communication channels to technical consultants and monitor performance providing advice, guidance and assistance Qualifications Extensive experience working as a Salesforce Technical Architect with large size customers including solving Enterprise Architectural challenges Comfortable advising, mentoring, educating and influencing diverse teams on … topics including Data Management, Integration, Security, Application Design as they relate to the Salesforce Platform Demonstrable senior stakeholder management skills and experience Proven aptitude to rapidly learn new technologies Excellent interpersonal and communications skills Solid presentation and facilitation skills Proven leadership and consulting skills to build trust relationship with … a willingness to take ownership of problems Bachelor's degree in a technical or business management field Set yourself apart with Design and development experience with alternative software platforms and programming languages. Examples of where you have striven for product stability by balancing the optimal amounts of Salesforce configuration more »

Senior Product Manager - Customer Experience What's the opportunity? 🚀 Are you ready to be at the forefront of revolutionising the Customer Service category? The landscape is evolving rapidly, driven by advancements in Messaging, Automation, and AI. Our client, a leading player in this transformation, is seeking a … Senior Product Manager to join their team and help shape the future of customer experiences. Their website serves as the cornerstone of their strategy, acting as the primary channel for users to engage with their brand and discover their solutions. With a fundamental redesign underway, they are looking for … seamless implementation. Motivating and guiding a talented team to achieve their full potential. What skills do you need? 📖 A minimum of 5+ years of experience as a product manager, with a track record of delivering impactful solutions. Previous experience as a designer or a strong design sensibility Strong more »

work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave … pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.Job DescriptionJoin a dynamic and innovative team at Publicis Sapient a … the oil and gas sector, understanding their business needs and providing tailored solutions leveraging Endur and other ETRM systems.Endur Specialisation:Utilise deep knowledge and experience in Endur to optimise trading operations, streamline workflows, and enhance risk management strategies for clients.Team Leadership: Manage a team of technical experts, providing guidance more »

Application Support Analyst – COBOL Location: Hybrid, London/Birmingham Salary range £35,000 - £48,000 dependant on experience Role: My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team. You will ensure all Incidents and Service requests logged and resolved contain good … management and reporting manage incidents. You will be required to manage service requests and changes in accordance with agreed policy and procedures to agreed customer service levels. Can you communicate both proactively and reactively with all users, resolving teams and 3rd parties? You will need to perform the Level … Incident actions to all Incidents before assigning to the appropriate resolver. Responsibilities: that all customers receive an industry leading customer experience with each contact and any issues or complaints are escalated appropriately. all Incidents and Requests with agreement from the customer. the sources for new Incidents and Service more »

months Interview Process: Two stages Join One of the Fastest-Growing FT1000 Companies! We’ve partnered with a consultancy that delivers exceptional consumer-grade customer experiences to businesses. Trusted by numerous FTSE 100 and S&P 500 companies, we provide top-tier solutions for critical business functions from start … oriented platform handling terabytes of data, building ETL pipelines, and utilizing BigQuery. Build a bespoke campaign cost estimation tool for the client. Must Have Experience: 7+ years of relevant experience. Expertise in the Python standard library and modern Python coding, testing, debugging, and automation techniques. Proficiency with web frameworks … such as Flask, FastAPI, and Django. Experience with React/TypeScript Experience with Google Cloud Platform (GCP). Skilled in data storage and querying using various database solutions, including BigQuery. Nice to Have Experience: Experience working alongside front-end developers and UX engineers. Familiarity with agile more »

next year. The Product Owner - Growth will be responsible for: Analysing product data and translating that into recommendations to improve the products and overall customer experience Building out product features that will enable customer acquisition and engagement Identifying opportunities for improvement and optimisation Working with product managers … stakeholders across the business Answering and, importantly, asking questions that will lead to real insights Competitor product analysis The Product Owner - Growth will have: Experience as a Product Owner, Business Analyst or Product Analyst, working within a product team Ideally worked at a fintech startup/scaleup, preference of … b2c Having worked in a growth function would be advantageous – customer acquisition, incentives, referrals, rewards, etc. Excellent analytical skills and data driven mindset Great communication and stakeholder management skills Plenty of experience working in agile product teams Worked in fintech, banking, payments, etc. This is an amazing opportunity more »

Senior Program Manager to lead the creation and execution of innovative delivery initiatives. This pivotal role is designed to enhance the selling and buying experience on eBay by ensuring our delivery and logistics solutions are consistently improving. We are seeking a strategic problem solver with a hands-on approach … to drive operational excellence and elevate the e-commerce delivery experience for our sellers and their customers. What you will accomplish Lead the development and management of ground breaking delivery initiatives that enhance the eBay marketplace. Guarantee the delivery and logistics solutions adhere to the highest quality standards, providing … internal and external, to ensure seamless delivery of operational excellence. Build and deliver against a roadmap for delivery solutions, incorporating business analysis, functional and customer experience design, competitive analysis, and market segmentation. Foster strong partnerships and collaborate effectively with carriers and logistics providers to achieve strategic goals. Apply more »

product managers in the team and from other business areas Collaborate with our Support, Client Service, Operations, and Production colleagues to continuously improve our customer experience Manage BET and other sports product backlogs Review, resolve, and manage customer queries, bugs, and feature requests Work with our Operations … context Clear communication skills across all levels within and outside the organisation Attention to detail Analytical mind Understanding of a wide range of sports Experience using JIRA and Confluence Working knowledge of agile and scrum methodologies Disciplined with time management Desire to develop product management experience Additional Information more »

Identifying and assessing the technology training needs of the firm. Continuing to build an IT technology training portfolio. Providing regular progress updates to the customer experience business partner. Developing training materials and digital learning. Seeking and implementing training best practice certifications. Taking responsibility for the firm’s learning … management system. Managing the introduction of new technology training initiatives. Main experience and skills required: Line management experience. Excellent customer facing skills. Knowledge of law firm applications. Strong administration and back-end knowledge of learning management systems. Experience of producing digital learning material. Experience of implementing more »

Senior Data Scientist Role🔥🔥 💫 Digital & Customer 💫 💰£70k & benefits 🏠 Hybrid/London Office 2-3 days 📌Work across a range of clients in retail, FMCG and charity industries 📌 Act as 'right hand person' to Head of Data Science to lead on projects 📌 Strong skills with SQL and GA required for … winning global Marketing & Advertising agency to hire for a Senior Data Scientist to join their growing Data Science team. A chance to diversify your experience by working across multiple clients in various industries, delivering data science solutions to support improved omnichannel customer experience and campaign performance. You … deliver insights and measurement around web, search and social data, working with API's (like TikTok and Spotify) to segment and analyse audience and customer data. There is strong ambition and scope and deliver more advanced machine learning projects, so it's important your skills can span a range more »

Manager you will be a part of the Insurance Practice where they help insurance companies transform the way they do business through digital powered customer experience & analytics/cognition enabled business transformation. Their transformation consulting framework enables modernisation & complete digitisation of insurance organisation. Leading practices include - Sales & Distribution … activities Managing setting up meetings Taking minutes at meeting, and follow-on activities Filling in for the PMs when on leave. KEY SKILLS/EXPERIENCE A significant PMO experience with a solid record of delivering change. Be a self-starter, able to operate with minimal line intervention, and more »

service improvement Performance * You will have a curiosity that will lead you to interrogate all technology, processes and data for opportunities to improve stability, customer experience and quality. * You will manage your own workload proactively and understand escalation processes. * Your primary focus will be on driving incident reduction … challenges, best practice, etc. * Strong operational relationships with Infrastructure platform support to contribute towards continued stability and availability of production services. Preferred Qualifications and Experience * Degree qualified or Bachelor's Degree in IT * 3 to 5 + years' experience in Risk and/or Finance application support Lead … Role * Preferred experience working in a function of Risk and/or Finance investment banking and understands the need for control in a banking environment * Business knowledge for Credit and Market Risk will be an advantageous * Evidence of progression and consistency in career to date. Technical skills, exposure or more »