26 to 50 of 83 Incident Management Jobs in London

+ 25% bonus & benefits An established FX Payments FinTech are looking for a Service Manager to join their team who will own the major incident management space for the organisation. This is an exciting opportunity providing the successful candidate the chance to have a genuine impact throughout an … leading worldwide institutions in these areas. In this role, you will be required to demonstrate proactive thinking and self-management. Responsibilities will include Major Incident Management and continuing to support the organisation in implementing ITIL framework. The ideal candidate will come from a financial services background, with overall … experience in Service Management and IT Change Management. Furthermore, you will be responsible for supporting C-level executives and working closely with the tech teams throughout the transformation. Service Manager | Permanent | £60-70k + On-call + 25% bonus & benefits more »

Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues more »

and reliability. Is this you? Can you, as a Cloud Infrastructure Analyst play a key role in the team? Key tasks include; IT Infrastructure Management: Monitoring infrastructure services, delivering & implementing technical solutions in line with processes & procedures, using tools & techniques for monitoring performance of automated systems & services. Hardware & software … information, facilitating security risk assessments, business impact analysis & accreditation for complex infrastructure systems. Maintain appropriate administrative access to the infrastructure. Day to day Problem & Incident management , determining problem fixes, implementing remedies & preventative measures. Ensure incidents are handled within procedures. Provide effective feedback, throughout the performance management cycle … for optimum performance. Assist with IT Disaster Recovery and Business Continuity planning and testing, ensuring infrastructure services meet agreed SLAs. Change Management . Ensure all infrastructure changes are implemented through the change management process. All changes to Azure services are managed effectively through Infrastructure as Code, IaC ,Terraform. more »

by using remote software or when necessary, by desk visit. Leading on employee onboarding and technical training events, providing inductions as required. Managingstock asset management, ensuring levels remain at buffer stock and liaising with vendors to replenish when required. Ensuring all technical issues and queries received via slack, phone … of the customer needs. Participating as required, and as directed by the relevant ITO team members, in the following administrative processes: recording software licenses, incident management, service request management and problem management and continual improvement. Skills and experience we are looking for in our ITO Support … TCP/IP issues on both macOS, Linux and Windows devices. Previous experience of using an IT call-logging system for service requests and incident management. Use of ServiceNow an advantage. Contribute to departmental projects as needed and be able to create and maintain operational support documentation. Extensive experience more »

Monday - Friday excluding weekends and bank holidays. Familiarisation with the MS Dynamics 365 Portfolio to address and actively work through the prioritised incident backlog. Working using DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the live services. Responding to incidents as per clients … Incident Management processes. Management of the services using standard service management processes including, but not limited to, incident, problem and change comprising of: Triage Resolving MS Dynamics 365 Configuration defects Raising Service-now tickets for downstream issues as required Raising Microsoft support calls for any more »

are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management, providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level … support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding of the query and/or issue raised Provide in-depth analysis including testing, resolution where applicable & updating the … vendor(s) Provide timely updates to the customer regarding the status of their queries and/or issues Manage Major Incidents by following major incident management process & communication (customers & internal management) Manage Service Desk tickets following ITIL guidelines as outlined in the Service Desk Call handling procedures more »

role We are seeking a Production Support Analyst to join our Wealth Production Support team, which includes SS&C Hubwise. The role involves issue management from external and internal clients to meet KPIs and SLAs and liaising with other business areas to ensure a robust and scalable production environment … for internal and external customers. This role requires a strong technical foundation, particularly in database management and ITIL-based support practice , combined with a solid understanding of the financial services and Wealth Management industry . Team Responsibilities Application Support – ensure that the application is working correctly as deployed. … Issue Management – analyse, investigate, and allocate for resolution and closure for all issues. Change Management – support testing and release process for production fixes. Project Handover – facilitate the transition between project support and production support for all change. Service Support – support the Service Delivery team in delivering services within more »

including, networking, servers, wifi, devices and classroom technology Strong experience in developing a cloud strategy and coordinating the adoption process. Experience with mobile device management (MDM) and application management concepts. Experience with identity and access management (IAM) principles and best practices. Strong understanding of information protection and … teams. Ability to multitask and manage a large and varied workload and demonstrate high levels of self-organisation. In-Depth knowledge of escalation procedures, Incident Management and other disciplines related to Service Delivery Excellent interpersonal skills, able to effectively communicate with and influence both internal and external stakeholders more »

of detection engineering and associated technologies. Conducting operational and threat malware analysis for the organization. Offering security insights and maintaining relationships with the Service Management function concerning change management, problem management, and incident management. Handling level 2/3 operational cyber incident response. Promptly escalating more »

systems in accordance with agreed baselines and specifications. Deliver agreed tasks within technical projects and any other tasks as reasonably requested by the IT management and leadership. Work with stakeholders around the organisation and other members of the IT team to diagnose and resolve issues relating to the performance … and availability of systems. Conduct maintenance and deploy patches and functional updates to systems at an agreed frequency and in accordance with their change management and patch management policies and procedures. Respond to technical outages and security incidents, following an agreed incident management process, notifying stakeholders … of networking technologies, including firewalls, switches, VLANs and wireless networking Experience with Microsoft Azure Entra, Microsoft Defender, Azure virtual machine configuration and deployment. Device management & configuration with Microsoft InTune. Microsoft365 configuration and administration Package: £35,000 - £45,000 Office based - Chelsea Harbour + added benefits more »

launched. Have previous production or application support experience, preferably with large-scale distributed systems. The ideal candidate will have the following: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a … fast-paced environment. Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.) Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker, etc.) Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc. Understanding of KPIs, metrics more »

Role: Site Reliability Engineer Job Type: Permanent Location: London, UK Ready to utilise your skills and experience in configuration and deployment management? Are you passionate about front line production support and quality assurance? Join us as a Site Reliability Engineer! Careers at TCS: It means more. TCS is a … purchasing, and the entire architecture throughout it, so you can help our teams ensure the quality of our customer experience. Gain experience in partner management, interacting with many of our partners, such as Visa, MasterCard, and American Express. Obtain insight into our integration work with new partners in supporting … tier level of understanding and support of our application and its server infrastructure. Your Profile Key Skills/Knowledge/Experience: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a more »

offering CRM Solutions, Client Reporting, Workflow solutions, MI Data platform with MongoDB, Python & Control-M. Demands techno functional expertise with high excellent stake holder management Ability to work with multiple teams span across various geographies & time zones cut across platform demanding high degree of collaboration. Ability to drive and … projects playing role of techno functional analyst and deliver in agile methodology. Demands profound insight on production support process & etiquettes Ability to drive major incident management with all key stakeholders and other interface teams. Ability to perform huge backlog ticket reduction and finding out solution, Ability to drive … CAB representation , mastery on change management process & release management Ability to work in Devops model which necessitates a hybrid blend of application development and application support exposure Should have sound knowledge on devops , Jenkins , CI CD pipeline implementation. Strong knowledge on Grafana, Moogsoft, splunk, osymosis & GENEOS . Ability more »

Architectures: Develop and deploy secure cloud architectures tailored to our business needs. - Conduct Security Assessments: Perform regular security assessments, vulnerability testing, and risk management. - Incident Management: Develop incident response strategies and lead response efforts for cloud-related security incidents. - Compliance Assurance: Ensure cloud solutions comply with relevant more »

resolution * Collaborate with our engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management * Technically delivery of change requests into live services * Collaborating with Product Management team on continuous product improvement based on customer feedback * Site acceptance …/or second line support in an enterprise/Cloud based environment * Telecommunications systems experience (telephony/Radio integration) * ITIL processes in support environment * Incident management and resolution * Microsoft operating platforms, including Microsoft cloud-based services. * Microsoft SQL Server deployment and management * WAN/LAN hardware, configuration … environment * Virtualisation (e.g. VMware) and Enterprise storage (e.g. Netapp, Dell & Fujitsu) Technologies: MS Server 2012/2016/2019, Linux, Active Directory, Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS,/UXMS, Azure Cloud, AWS cloud and ESXI/HyperV more »

lifecycle. Assist with managing orders for consumables, hardware, and software. Help keep support and operational procedure documents up to date. Support maintaining the Configuration Management Database for Racing Post assets. Learn and utilise ITIL Incident Management processes using a Service Management toolset. Assist in ensuring the more »

continuous improvement projects. You will provide high quality operational and technical support to customers and will be responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. The Responsibilities Provide L3/L4 analytical incident management and resolution alongside project-based deliverables Contribute … In-depth knowledge of a scripting language (PowerShell, Bash, Azure Cli) Bright attitude and a deep desire to learn Experience with helpdesk IT Service Management Tools (e.g. BMC Remedy/Service Now). If you are looking for an exciting new challenge to join a leading cloud team team more »

Develop and maintain strong relationships with key stakeholders. Lead and manage a security pillar, ensuring the delivery of high-quality work. Document and maintain incident response plans for various cybersecurity incidents. Maintain Business Continuity Policies and Plans to ensure uninterrupted operations. Prepare and maintain Disaster Recovery plans to mitigate … degree in a related technical area. One or more relevant certifications such as CISSP, CISM, GCIH, CEH, or OSCP. Proficiency in SIEM Platforms, vulnerability management tools, and incident management processes. Experience in managing security functions or SOC capabilities. Strong analytical skills to analyze security monitoring data and more »

central London. This role is perfect for someone who enjoys supporting key business applications, collaborating with colleagues. Essential Skills ITIL (must-have) Condeco (Space management) (Active Directory Single Sign On + Fully integrated Outlook ad-in) ServiceNow (for incident management) Azure Virtual Desktop (AVD) Microsoft Dynamics … We're Looking For Strong communication skills (verbal and written). Ability to work in a team environment and manage tasks independently. Excellent time management and multi-tasking skills. Logical thinking, reliability, and determination. Experience in delivering high-quality customer service and collaborating in a small team. How to more »

software Incidents/problems Contribute to infrastructure and security policies, processes and procedures Install, maintain, and support new applications Work to SLA thresholds for incident(s), request(s), and problem(s) Performance monitoring as requested. Antivirus installation to desktops and laptops Report of faults within the helpdesk system Patch … Microsoft Servers 2012 and up Knowledge and experience with Microsoft 365 applications, Active Directory (legacy) and Azure, and Microsoft Windows Server Administration Use of Incident Management Systems such as FreshService Solid English communication skills, both verbal and written. Ability and desire to quickly learn new technologies and tools more »

undertaken must be logged via a Service Desk Reporting Tool and this must be kept up to date and accurately and clearly indicate the incident details and remedial actions taken. · Escalate all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst … teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on project assignments Behavioural skills required: · Must have very good customer facing skills and be well presented · Must have an assertive, confident, positive and a professional manner · Ability to engage and communicate effectively with … Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10 Excellent support experience more »

Rate Payable to Contractors: £350 - £400 per day Duration of Assignment: 6 months Role Description: The Information Security Analyst role at RBC BlueBay Asset Management involves providing expert advice and support on Information Security. The role includes system access reviews, security monitoring, compliance checks, and contributing to the security … IT KRIs/KPIs. Conduct periodic internal penetration testing and vulnerability assessments. Report status and exceptions to the Information Security Officer. Standard and Procedure Management: Ensure security procedures are met and followed. Document standard and security procedures for BAU tasks on the internal SharePoint site. Support and challenge third … identify and assist with IS exemptions. Minimize exemptions and explore alternative solutions before filing. Review and maintain a record of IS exemptions. Information Security Incident Management: Assist in responding to auditor, vendor, or client questions. Participate in or lead investigations of security breaches. Facilitate investigations of security incidents more »

such as commissioned IT Health Checks, auditing, vulnerability scanning and penetration testing to name a few [but not exhaustive]. Report testing results to management and commissioning customers. Documenting and managing completion of required corrective actions, remediation activities and recommendations using well documented and managed improvement and implementation plans. … ICT Industry security compliance, to include NHS Digital reporting requirements during cyber incidents. Support the reporting cycle as specified in the ICT Security and Incident Management Policies Evaluate new security technology developments, to include the recommendation of new technologies, where appropriate internally for evaluation and PoC as suitable. … escalation to outside suppliers where appropriate. Support the following ITIL v3 processes Risk, Capacity, Availability, IT Service Continuity, Information Security, Compliance, Architecture and Supplier Management Manage all toolsets, dashboards, alert mechanisms, and systems, including outputs and resulting tasks and remediations as required to deliver Secure Infrastructure and Security Compliance more »

programme to reduce the bank’s cyber threat landscape and ensure robust "Business As Usual" cyber assurance processes. Key Responsibilities: Cyber Test and Validation Management: Oversee the Cyber Test and Validation process, support Cyber Risk Assessment, and drive the Cyber Assurance programme across the bank. Security Engineering Advice: Advise … cybersecurity regulations not directly supported by our global framework. Security Control Implementation: Work with technology infrastructure teams to implement security controls across various platforms. Incident Management: Investigate, coordinate, and address Information and Cybersecurity incidents, including forensic evidence collection and security event investigation. Incident Analysis and Communication: Analyze … infrastructure security incidents, convey technical analysis to management, and act as a liaison during security investigations. Regulatory Response: Respond to regulatory requests, manage engagements with regulators, and coordinate compliance-related investigations. Preferred Qualifications and Experience: Experience: A strong background in Cybersecurity, Systems, Infrastructure, Network, and Cloud. Technical Skills: Proficient more »

mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager ! Careers at TCS: It means more TCS is a purpose-led transformation company … information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base … sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery for a specialist security service management function within or into an account. with customer’s and Information Security teams, to drive security improvements, promote and identify security enhancements and to ensure more »