1 to 25 of 34 Problem Management Jobs in London

Database, PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely … Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance forSAP operations Perform detailed … planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be carried out more »

deliver.What you will be doingDelivering projects and new initiatives across Corporate Systems services and acting as liaison between technology and our supported businesses Lead problem management activities and drive engagement, tracking and resolution of issues to deliver improvement to colleague experience for services across Corporate Systems Working with … product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams. Managing project risk and assisting with problem resolution. Stakeholder management and communicationsServing as liaison between technical and non-technical teamsWhat you bring:Knowledge of various types of IT project methodologies and … applicationDemonstrated skill in managing project budgets and timelinesSkill in the use of negotiation techniques to reach agreement when there are widely-differing viewpointsExcellent analysis, problem-solving, team, conflict management and time management skillsExcellent verbal and written communication skillsAbility to interact effectively with executive level clientsAbility to set more »

a proficiency in supporting Apple products. Key Responsibilities: Provide comprehensive support for hardware and software issues, ensuring high satisfaction for end users, including senior management and remote teams. Coordinate maintenance with service providers for internet, MPLS, and IT assets to ensure optimal performance. Manage IT asset lifecycle from procurement …/troubleshooting. Liaise with vendors for timely resolution of hardware issues. Implement and adhere to ITIL-based processes for incident, service request, change, and problem management. Provide expert support for Apple products, including MacBooks, iPads, and iPhones, ensuring alignment with security protocols. Skill Requirements: Exceptional communication skills in English … devices, and Apple product support. Familiarity with ITIL framework and processes. Certifications in CCNA, ITIL, MCP preferred, showcasing a strong foundation in networking, service management, and Microsoft technologies.d more »

MI has had a review and has a report Ensuring that all departments and suppliers have reviews and reports Process Improvements for Incident and Problem Management. Ensuring that every incident is linked, where appropriate to a change, another incident or a problem Championing best practice Continue to embed … the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant processes following a Major Incidents are adhered to, for example, Major Incident Review is held and documented, client Incident Reports are created and … distributed, Problem tickets are raised within TOPdesk and relevant actions captured. Cross train in other Governance areas. Provide monthly reports for internal and external review meetings. Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing reporting from TOPdesk on Incidents and Problems. Act more »

see the full range of benefits we offer please see our Moorfields benefits document. Job description Job responsibilities Skills needed for this role Incident management: You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. Problem management: You can investigate … problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures. Change management: You can implement simple changes based on requests for change. You know how to … apply change control procedures. Asset and configuration management: You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. Availability and capacity management: You know how to manage service components to ensure they meet business more »

Level Designs and technical specifications · Office 365 · MS Endpoint Manager (Intune/Autopilot) · Windows Server 2019/2022 · Server build process · Powershell · Design and Management of Virtual Desktop Infrastructure · Windows 11 · VMware including ESXi/vCentre · Windows Server and Desktop migration experience · Strong understanding of designing to meet security … compliance · Application \ Infrastructure migration skills Desirable Skills · Ensure our internal systems are managed to the highest standard by following industry best practice · Demonstrate good problem management ownership and prevention of SLA breach under Incident/Problem Management processes · Actively contribute to the development of existing and more »

Role: Site Reliability Engineer Job Type: Permanent Location: London, UK Ready to utilise your skills and experience in configuration and deployment management? Are you passionate about front line production support and quality assurance? Join us as a Site Reliability Engineer! Careers at TCS: It means more. TCS is a … purchasing, and the entire architecture throughout it, so you can help our teams ensure the quality of our customer experience. Gain experience in partner management, interacting with many of our partners, such as Visa, MasterCard, and American Express. Obtain insight into our integration work with new partners in supporting … level of understanding and support of our application and its server infrastructure. Your Profile Key Skills/Knowledge/Experience: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a fast more »

years experience in (terminal)/testing exposure in the electronic payment industry highly preferred Knowledge of e-commerce, mPOS, Integrated Payments, DCC and key management is a plus. Knowledge of ISO8583 Messaging is essential Strong communication skills as will be expected to speak to stakeholder Excellent analytical and technical … problem management skills Compensation: Competitive day rate + Hybrid working How to apply: Please apply through the link on this page, or send your application to mohima.ali@lafosse.com more »

a team of field service engineers at client locations Ensure team follows best practices and maintain service level agreements.Monitors department issues and client complaints.Develop problem management and service improvement plans.Ensure customer/business, client, support, technical parties are represented in the definition and evolution of services.Offer customer service.Report … on progress of incidents and update relevant service management toolsWork with other IT teams to ensure the smooth operation of the desktop environment, such as network engineers, security engineers, and application support engineersWork with field services partners to facilitate site activitiesMaintain customer relationships.Core competencies of the Lead are identifiable more »

systems to support core organisational functions; this includes IT Projects, Continual Service Improvement, and BAU activities. Role responsibilities: Will apply proven communication, analytical and problem-solving skills to help identify, communicate, and resolve systems issues to maximise the benefit of the IT environments. Will have the ability to assist … support and maintain all server components within the environment. Demonstrate ability to restore services during disaster recovery situations. Work with internal and external project management teams on key IT projects. Demonstrate ability to work under own initiative and take ownership of issues. Champions the company values and works in … Desire to achieve a high standard of quality to all aspects of work output. Meticulous attention to detail and a systematic logical approach to problem solving with a pragmatic approach when necessary. Proven experience of backup/restore packages, advantageous to previously have used CommVault. Demonstrates commitment to quality more »

support and maintain all server components within the environment. Demonstrate ability to restore services during disaster recovery situations. Work with internal and external project management teams on key IT projects. Demonstrate ability to work under own initiative and take ownership of issues. Champions the company values and works in … Desire to achieve a high standard of quality to all aspects of work output. Meticulous attention to detail and a systematic logical approach to problem solving with a pragmatic approach when necessary. Proven experience of backup/restore packages, advantageous to previously have used CommVault. Demonstrates commitment to quality … service and problem management. Demonstrable and highly developed problem-solving skills across multiple areas of infrastructure. Infrastructure Specialist London based (hybrid) Salary £60,000-£75,000 On call/weekend work (allowance +£6650) If you think you could be a good match for this role, please send more »

and associated procedures for the transitioning of new and modified services into live operations managed by IHQ-IT. The role involves: Service Transition Change Management Problem Management Asset and Configuration Management Service Continuity Management Continual Service Improvement Service Reporting Supplier Management and Global Procurement … About You The successful candidate will have: Proven IT Service Transition experience of operating key ITIL processes including but not limited to:- Transition Management, Change Management and Problem Management. Proven global procurement experience, establishing Global procurement process where needed, whilst addressing all aspects of incoterms deliverables with … and clients. Proven experience of leading invite to tenders whilst coordinating internal teams and suppliers deliverables. Experience of working with one or more Service management product e.g. Freshdesk, Jira Experience of successful delivery of one or more Service Improvement initiative/project. ITIL Foundation Certificate (V3 or V4). more »

and associated technologies. Responsible for the operational and threat malware analysis for the group. Providing security input and for maintaining relationships with the Service Management function in relation to change management, problem management and incident management. Responsible for the level 2/3 operational Cyber incident … of information security incident response capability. You will act as the single point of contact for all security related response actions and decisions, including management of each incident from a security perspective, interaction with IM/MIM teams (where required) and recording of all key security decisions. What you more »

with all staff and clients to implement appropriate IT infrastructure balanced against regulation requirements, risks, and cost. As part of the IT global senior management team, you will lead a global team of Infrastructure Technicians, ensuring that efficient and high-quality IT services and projects are delivered to support … available and fit for purpose to meet our needs as we scale our business. As a Global IT Infrastructure Manager, you will: Provide line management for the Global infrastructure staff. Lead the strategy, scalability, innovation, and best practices for local and global infrastructure solutions with service improvement reviews and … tuning infrastructure services delivered. Directly contribute to ITRS Group's goal for achieving and maintaining ISO 27001 accreditation across the group. Be responsible for Problem management and helping in finding solutions. Integrate future acquisitions into the existing ITRS Group Infrastructure, systems, and processes Identity and Access Management more »

countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative … the continual upskilling of an experienced team to keep up with our ever evolving technology. Role/Principal Accountabilities : Provide Production Services Support and management oversight to the Regional Fixed Income businesses for a wide range of electronic trading platforms and applications, in addition to maintaining our in house … vendor based application solutions designed to facilitate the successful execution of Fixed Income trades. Minimum Requirements : Minimum 3 years' experience in Production Support management role. Working knowledge of Fixed Income products. The ability to analyse and support electronic trade information, market data, price valuation, and risk from various platforms more »

Capital is urgently looking for a Technical Product Manager to join our high profile client. The Company is a global provider of Enterprise Data Management (EDM) and Market Data solutions dedicated exclusively to the financial services industry The candidate should be adept at problem solving through innovation, making … Deliver service improvement initiatives to standardize and harden a Managed Services business Includes the technical infrastructure, application and Service delivery Drive capacity and availability management initiatives Mentor and help the team to grow in DevOps, CloudOps & SRE principles Support the sale of existing Managed Services Support the delivery teams … in delivery and with oversight of some critical activities Audits, reviews, problem management etc. Research and recommend new Managed Services Refinements to existing offerings Perform cost analysis and recommend areas for efficiency improvement Oversight customer contractual services and service level from pre-Sales to post production BAU Perform more »

is expected to have the experience and background to perform all the duties described below for engagements that are focused on consulting/delivery management within the defined subject matter area, including resource management, deliverables development, project planning and executions, adherence to contract attributes and costing, customer interaction … from a delivery perspective Help define the team's performance metrics in alignment to customers KPIs and OKRs Identify opportunities for service improvement through problem management, service optimization, automation, etc. Pre-Sales Support Work with Solution Architects and Solution Executives, when needed, to develop scope, prepare estimates, prepare … Director to improve and implement changes to project delivery processes, methodology, and back office procedures Stay informed with regards to developments in the application management industry and maintain current knowledge of the generally accepted best practices in service transition and management Minimum Qualifications: Bachelor's in Computer Science more »

London - £85k A Technology Vendor Manager is required by a leading Financial Client based in London. Reporting to the Head of Procurement and Vendor Management this is a permanent role based in London requiring 2 days in the office per week. This role's main objective is to maximize … this clients strategic Third Parties' performance and value while minimizing risks through contractual and relationship management monitoring. It also assists Technology with compliance with the Third Party Management Policy. You will be tasked with developing internal relationships and external relationships with third parties, creating scorecards for the maintenance … of all vendor portfolios, and ultimately monitoring and managing the governance of the relationships Key Skills: IT Vendor Management in a similar environment Strong Communications both written and verbal Problem Management experience Understanding of a Regulated Financial services sector In return the client will offer a starting more »

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … NPS) and sentiment scores. Aim to reduce the overall IT incident per user ratio within BDO, enhancing system reliability and user satisfaction. Oversee the management of the Nexthink platform, ensuring it is effectively deployed, configured, and maintained to monitor our IT infrastructure and end-user devices. Lead proactive resolutions … analysis and reporting, using insights from Nexthink to identify trends and areas for improvement within our IT landscape. You will prepare detailed reports for management, contributing to problem management and change processes. Engage in continuous improvement initiatives, recommending and implementing enhancements to our IT infrastructure, security measures more »

to join us as we are growing and expanding through new products, markets and partnerships. The Role To run the service desk and incident management, mentoring the desktop support lead. To run the sys admin team who perform the rates process, and look after orders hitting the back end … the windows 11 migration project, ensuring best practice is adhered to and Role base builds locked down. Governance Continue to embed the Incident and Problem Management policies within all IT teams by ensuring relevant processes are adhered to. Ensure ticket quality controls are maintained. Ensure relevant processes following … Major Incidents are adhered to, for example, Major Incident Review is held and documented, client Incident Reports are created and distributed, Problem tickets are raised within TOPdesk and relevant actions captured. Reporting Provide adhoc reporting requests for Incidents and Problem tickets. Create new and produce existing reporting from more »

you will provide technical support to a large user base of EMEA staff, delivering on telephony/voice initiatives/projects and innovation including Problem management, showcasing your ability of working with stakeholders to innovate/improve in this domain. In this role, you will provide analysis, diagnosis … implemented in a safe and controlled manner. Maintain and ensure high levels of network/voice availability and resilience. Oversee the day-to-day management of the Voice estate, and proactively recommend areas where improvements and additional functionality may be appropriate. Implement change in an appropriate, controlled manner. Make … sure that CMDB (change management database)/documentation is kept up to date and fit for purpose. Ensure work is carried out to the appropriate quality and company standards and timescales. Deploy and maintain corporate standards. Any additional duties & responsibilities that may reasonably be expected to be undertaken. Carry more »

Treasury desktop environment. Key Responsibilities: Investigate and resolve Front Office-related issues, collaborating with application owners, infrastructure teams, IT security, and vendors for effective problem management. Provide English language support to Front Office colleagues across the EMEA region, considering cultural and language differences. Foster collaborative relationships within the IT more »

closely with MSP's and ideally showing the work with a small to medium sized MSP. Please also share examples of where you have problem solved with these organisations to achieve positive outcomes. This is a Hybrid role with 2 days a week in the office (SE1). The … a strong all round knowledge it ITIL and SDM combined with excellent communication skills. Your background will have notable examples of work undertaking the management of 3rd parties and driving quality improvement. The company culture is excellent and you can take advantage of small things like finishing at lunchtime … relationship with the service provider. The IT Service Delivery Manager is the internal process owner of the core ITIL practices including Change Enablement, Incident Management, IT Asset Management, Problem Management, Release Management. Responsibilities Work closely with service provider to ensure quality of services delivered and manage more »

of detection engineering and associated technologies. Conducting operational and threat malware analysis for the organization. Offering security insights and maintaining relationships with the Service Management function concerning change management, problem management, and incident management. Handling level 2/3 operational cyber incident response. Promptly escalating any more »

Have previous production or application support experience, preferably with large-scale distributed systems. The ideal candidate will have the following: Proficiency in handling incident management & problem management at an application support level. Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a fast … paced environment. Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.) Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker, etc.) Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc. Understanding of KPIs, metrics and … importantly, a passion for ensuring our customers and stakeholders always get the best possible experience. Competencies : Well organised, learning on the fly, self-development, problem-solving, functional/technical skills. Prior experience as an SRE, System Administrator, Application Support, or similar role. more »