Greater London, England, United Kingdom Hybrid / WFH Options
Sterlings
provide first and second-line of support Provide deep technical assessments of ticket queues to identify and address issues in a holistic manner Perform rootcauseanalysis to resolve any technical issues that off-shore escalate Strive to permanently eliminate issues through automation opportunities and sustainable long more »
Architect & consultant. Good Experience in onboarding the process to analyze in Signavio/Celonis and provide support in ETL and provide the insights and rootcauseanalysis with management and senior stakeholder. Certified Lean Six Sigma Green Belt, BKO Accredited Training in Udemy. Good Experience working with more »
planning. Resolve production and non-production incidents along with Incident Reduction and Optimization. Provide SME (Subject Matter Expert) support during major Incidents, risk mitigation, rootcauseanalysis and solution design scenarios. Manage AAD Connect Server and PKI Services in AD Infra. Provide regular knowledge transfer sessions to more »
London, England, United Kingdom Hybrid / WFH Options
Direct Line Group
experience in a similar role within insurance Familiarity with programming languages and software such as SQL, SAS Python, Tableau. Proficiency in defect management, including rootcauseanalysis, design, and deployment of solutions. Ability to define and execute test strategies to minimize the risk of errors. Proficient in more »
SLA's), monitoring metrics, including contract and performance metrics Own day-to-day management IT Security Service Requests and tickets, including: Reporting, Knowledge Management, RootCauseAnalysis and Proactive Problem Repetition Avoidance. Contribute to a Cybersecurity knowledgebase comprising technical reference libraries, security advisories and alerts, information on more »
weekly on-site You must have full right to work authorisation. No sponsorship available. Azure data platform technologies, including Data Lake Gen 2, Synapse, Analysis Services, and Power BI. Working in a leading UK and global business you will be a key part of the team and take the … platforms, offering near real-time process reporting solutions. Your Profile : Extensive experience with Azure data platform technologies, ideally including Data Lake Gen 2, Synapse, Analysis Services, and Power BI. Proven skills with Azure Data Factory & Databricks/Apache/Sparx, along with extensive SQL knowledge (Microsoft SQL Server 2005+ … convey ideas effectively both in writing and verbally. Empathetic and capable of envisioning challenges faced by individuals or customers needing BI support. Experience performing rootcauseanalysis on internal and external data and processes. Analytic skills related to working with structured datasets. Within the role you will more »
London, England, United Kingdom Hybrid / WFH Options
Version 1
Data Drive product quality by capturing, escalating and pursuing resolution on defects Communicate test results, metrics and risk assessments to project stakeholders Clearly demonstrate rootcauseanalysis, issue resolution, escalation and risk mitigation. Resident in the UK for five or more years with no more than … train others. You can advise others on testing techniques and frameworks. You know how to research, plan and train others within the team. Test analysis: You can think creatively, ask the right questions and critically evaluate and communicate findings to a larger team. You know how to lead investigative more »
new rules or guidance · Support or take a lead in ad hoc CASS Enhancement projects project work (e.g. internal control testing + deep dive analysis across identified operational issues) · Help to ensure CASS incidents/breaches are appropriately recorded, reported, and escalated and rootcauseanalysismore »
manner. Communicate and collaborate with Business & Operational Teams Mainframe Automation Problem escalations (internal and vendor support) Follow ITIL Business processes, Change, Incident, Problem and RootCauseAnalysis processes Manage Mainframe Automation tools in line with security, compliance, and policies, using standard tools, e.g. CyberArk, ServiceNow Potential on more »
manner. Communicate and collaborate with Business & Operational Teams Mainframe Automation Problem escalations (internal and vendor support) Follow ITIL Business processes, Change, Incident, Problem and RootCauseAnalysis processes Manage Mainframe Automation tools in line with security, compliance, and policies, using standard tools, eg CyberArk, ServiceNow Potential on more »
based on evolving cyber threat landscapes. Support and potentially lead NOC/SOC operational teams. Oversee Cyber incident response, conduct post-incident reviews (PIRs), root-causeanalysis (RCAs), and implement mitigating solutions. Manage capacity for cyber platforms proactively. Design data structures for Cyber logs, reports, and incidents more »
London, England, United Kingdom Hybrid / WFH Options
Nephos Technologies
culture for sharing information and developing others Participate in the on call 24/7 support rota to respond and manage Incidents accordingly, including rootcauseanalysis Experience/Skills CCNP or equivalent in Data Centre related networking 5+ years hands on experience managing large networks, including more »
complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availabilityFacilitate discussions on preventative action, rootcauseanalysis and resolutions with service managementCollaborate and consult with peers, mid-level managers, vendors and other technical personnel to resolve technical more »
Assisting in compliance oversight of all activities outsourced to other entities. Reporting to senior stakeholders on the effectiveness of compliance procedures, the provision and analysis of appropriate management Information, and regulatory updates relevant to the Company. Execution of a risk-based compliance monitoring programme in line with regulatory guidelines … and in conjunction with business and compliance departments. Monitoring the complaints handling and vulnerability processes and reviewing and reporting on rootcauseanalysis Compliance oversight of financial promotions issued by the firm. Investigation of suspicious transactions and orders (market surveillance). Assisting in the administration of the more »
automation Experience in automation of software delivery through repeatable scripts AWS availability & capacity management Experienced in systems integration History supporting integration testing activities Complex rootcauseanalysis exposure more »
and maintain IT systems, including desktops, laptops, printers, servers, and networking equipment, to ensure optimal performance and reliability. Troubleshoot and diagnose technical problems, perform rootcauseanalysis, and implement effective solutions to minimise downtime and disruptions. Collaborate with internal teams and third-party vendors to escalate and more »
able to define, implement and improve business performance SLOs. Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (RootCauseAnalysis) Maintain existing compliance and governance standards established in the business Key Experience: Deep understanding of Google Cloud (GCP) Deep understanding more »
collaborate with Business & Operational Teams o Mainframe Batch Workload Problem escalations (internal and vendor support) o Follow ITIL Business processes, Change, Incident, Problem and RootCauseAnalysis processes. o Manage Mainframe Scheduling tools in line with security, compliance, and policies, using standard tools, e.g. CyberArk, ServiceNow o more »
and maintenance of detailed documentation 3rd Line Support (40%) Troubleshooting and resolution of complex networking incidents and escalations Monitoring and fixing of networking alerts Rootcauseanalysis and reporting of network trends Major incident resolution Service requests \ BAU firewall configuration \ network switch configuration On call support (escalations more »
Bromley, London, United Kingdom Hybrid / WFH Options
Trust Payments
define problems - Communicate throughout any event, ensuring internal and external parties (including customers) are kept up to date - Track usage and maintain a trend analysis of system load, usage, and responses, allowing for proactive identification of issues - Perform diagnostic analyses of the application, network & related systems as and when … their own workload, in line with business requirements - Work with their line manager to provide necessary documentation & reporting on actions required/taken, including rootcauseanalysis of issues - Contribute to the management of disaster recovery processes, providing support within any incident as required and directed by more »
to define, implement and improve business performance SLO’s. Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (RootCauseAnalysis) Maintain existing compliance and governance standards established in the business Key Experience: Deep understanding of Google Cloud (GCP) Deep understanding more »
and Experience required: Minimum of 2 year experience in a Support role, supporting end users Strong troubleshooting skills to including logging of issues and rootcauseanalysis Understanding of current macOS, Jamf, iOS A high level understand of Windows Desktop Operating systems configurations - Office 365 & Windows more »
Support role, supporting end users Understanding of current O365, macOS, Jamf, iOS is a must Strong troubleshooting skills to including logging of issues and rootcauseanalysis A high level understand of Windows Desktop Operating systems configurations - Office 365 & Windows 11 The right person will be skilled more »
closely with both business and operational teams Escalate workload issues internally and to vendors if necessary Follow Experian's ITIL processes (Change, Incident, Problem & RootCauseAnalysis) Manage scheduling tools (CyberArk, ServiceNow) with security and compliance a top priority Potential for on-call support for batch workloads more »
monitoring plan and closely engage with second line on overall delivery. Identify and managing continuous improvement of the business control environment through ongoing assessments, rootcauseanalysis for incidents/complaints/sign offs, remediation and targeted deep dives. Work closely with SLOD to ensure risks are more »