76 to 100 of 106 SLA Jobs in London

on various forms of equipment Configuring, deploying and support of network equipment Adhering to strict policies and processes around security and data protection Ensuring SLA requirements and Customer Satisfaction metrics are on or above target Creating and maintaining comprehensive and meaningful updates within the ticket handling systems Ensuring the escalation more »

compliance related matters Oversee contract management and ensure value is being delivered by all suppliers Ensure compliance with the Property Management Agreement, KPIs and SLA's, industry best practices and statutory obligations. Develop and maintain good relations with Estate stakeholders. Work with the wider Estate Management team to facilitate & support more »

customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately. To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed. The ability to communicate at all levels both more »

E consultants on a daily basis. As a contracts manager you will: Manage suppliers and contracts for capital projects globally, to ensure adherence to SLA’s whilst spotting opportunities for cost saving, value creation and continuous improvement Work closely with project teams and procurement to manage supplier performance, working closely more »

new campaigns and innovative technology/services. Have a clear understanding of support, delivery, and managed service options. Run monthly sales reports and ensure SLA's are met. You will need: Minimum 4 years of IT sales experience in reseller or distributor role. Knowledge of selling IT security solutions and more »

delivery speed for a marketing channel. • Performance Measurement: • CRM Enablement: Enabling operational delivery of CRM campaigns within a global organization in compliance with agency SLA targets. Qualities we’re looking for: • Experience working in a role in digital marketing, ideally in a company operating at a global scale and working more »

updates are able to perform their obligations Review Corporate Actions on a daily basis Communicate Mandatory Corporate Actions to the Front Office as per SLA Ensure all Voluntary Corporate Actions are responded to Undertake operational and TPA oversight activities when required to assist in the smooth day-to-day running more »

/KRI’s, to provide data driven reporting and analysis to management and Operational Resilience Committee. · Third Parties which are critical/important agree SLA metrics and KPIs (process monitoring) for reporting – to ensure TPs are delivering their contractual and control obligations. · Risk assess Supplier concentration risk to identify any more »

site standards. Efficient and Effective completion of ELB Work Orders that have been allocated, ensuring that Work Orders have been acknowledged and completed within SLA with any observations added. Essential Qualifications & Experience: Minimum of 3 years relevant experience in MEP environments LV Authorised Person (A Bonus) Electrical/Mechanical Engineering more »

Risk and Compliance with advising the business on all regulatory and conduct matters; ▪ Develop and maintain key business relationships across the global business; ▪ Support SLA work as necessary; ▪ Carry out the compliance review of marketing materials and ensure compliance with applicable financial promotion rules; ▪ Manage the day-to-day activities more »

longer term including refresh, upgrade, and replacement projects. Key Responsibilities: Support Unix & Linux environments, including Oracle VM, VMware, Infoblox & Oracle Solaris. Resolve incidents within SLA targets and manage problem procedures. Monitor system health using tools like Splunk, Prometheus, Opsview. Design, procure, and commission new/upgraded platforms. Provide consultancy and more »

and undertake investigations to validate or substantiate concerns. Conduct portfolio management, including proactive review of new work and conversion to detect benefit, whilst ensuring SLA’s and the lifecycle of cases are kept within process guidelines. Make sure all cases adhere to legislation and risk regulations. Manage customer expectations, including more »

are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such more »

provide professional development opportunities for IT staff to enhance their skills and knowledge. Collaborate with external vendors and manage outsourced IT support services, ensuring SLA's are met and issues are resolved promptly. Build and maintain relationships with external vendors and negotiate licensing contracts and professional service agreements. Oversee the more »

delivery speed for a marketing channel. * Performance Measurement: * CRM Enablement: Enabling operational delivery of CRM campaigns within a global organization in compliance with agency SLA targets. Qualities we're looking for: * Experience working in a role in digital marketing, ideally in a company operating at a global scale and working more »

Ensure account management teams deliver best in market service, all cross and upselling opportunities are maximised, and all issues are resolved in accordance with SLA’s. Manage new business teams making sure all client growth numbers are achieved. Teams are based across Europe and the role will require frequent travel. more »

execution of BPO migrations. Establish performance metrics and ensure contractual service levels are met, including SLAs measuring timeliness, quality, productivity, and customer experience. Monitor SLA performance and provide updates to management in Europe Operations. Assist in maintaining strong relationships with BPO vendor partners. Address and resolve reported issues promptly and more »

a multi-site NHS Acute Trust Working knowledge of Azure stack Significant experience of managing staff Managing Supplier relationships Monitoring compliance with SLA (Service Level Agreement) conditions Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will more »

manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with … and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable disruption Ensure that appropriate external and internal SLA/OLAs are achieved and aligned between services Monitor and report on the overall performance of services Work with the business and other IT teams more »

manage 1 3rd party organisation across Servicedesk, network systems, ITIL functions as well as their data center services. The role will be to ensure SLA's and contract agreements are met across the delivery of contract. CV MUST HAVE FOR CONSIDERATION: You must have demonstrable experience of working closely with … and AV support. Co-ordinate supplier delivery to ensure that IT Services are delivered with minimal avoidable disruption Ensure that appropriate external and internal SLA/OLAs are achieved and aligned between services Monitor and report on the overall performance of services Work with the business and other IT teams more »

and supporting them with business applications. Documenting and following the current tasks and procedures related to IT Support in accordance with internal and external SLA's. Experience Desired 2–3 years of experience in Financial Services, preferably within Investment management. Experience in providing user/technical support and feedback to … users and management according to SLA's. Solid understanding of networking in a switched environment and Windows 10 and 11 components, including M365. Skills in managing and administering Microsoft Defender Security. Active participation in handling Helpdesk requests in an SLA's driven environment. Experience in data backup and related processes more »

throughout their lifecycle. Implementation of ITIL processes for Incident, Problem, and Change Management to introduce operational efficiencies and better support our Customers. Monitoring agreed SLA's and ensuring daily/weekly targets are met Reporting on SLA targets, numbers and types of requests Maintain a sense of humour whilst working more »

ensuring customer satisfaction, and addressing inquiries promptly in line with Service Level Agreements and core values. Responsibilities: Ensure consistent achievement of Service Level Agreement (SLA) targets. Manage the Tech Support team to align with SLA targets and improve workflow. Identify and communicate areas for improvement via the Daily Support Dashboard more »

applications across all regions (including SAP ERP, HR/HCM, ecommerce, CRM, Retail POS) Lead the Application Support Analyst team, ensuring effective work allocation, SLA adherence, identifying and meeting training needs, and improving processes. Manage escalations both internally and with suppliers, including appropriate business communications. Deliver support for all core … IT issues, providing recommendations for application improvements. Support planned out-of-hours work as required and participate in on-call support rotations. Report on SLA adherence and system performance to key tech stakeholders. Identify and manage recurring issues to reduce problem occurrences. Strive to provide the best possible service and more »

I’m currently working closely with a client that is looking for an experienced IFS Technical System Analyst. This is an excellent opportunity to implement a software update and deal with the customisations, data migrations and integrations. As an IFS more »