26 to 50 of 215 Service Delivery Jobs in London

effective use of infrastructure and resources. The post holder will work alongside the CRF Directors and other senior operational leads to ensure the timely delivery of a large and diverse portfolio of commercial and non-commercial studies undertaken in the CRF (including first-in-human Phase 1 trials and … as required for additional financial support and resource to both internal and external audiences. b) Responsible for the development of research functions and future service delivery requirements of the adult CRFs in order to support commercial and non-commercial/academic research studies. c) Responsible for the development … research studies within the adult facilities. h) Ensure that participant feedback/complaints are reported, investigated and responded to appropriately in order to improve service delivery developments and patient experience. i) Contribute to the development of national CRF policies and initiatives through participation in the UK CRF Network more »

secure mode? Are you looking for an exciting opportunity to be the focal point for Information Security matters, responsible and accountable for a specialist service management function? Make a meaningful impact as a Senior Information Security Manager ! Careers at TCS: It means more TCS is a purpose-led transformation … Manager , you will serve as the process owner of all assurance activities related to the availability, integrity and confidentiality of customer’s managed security service provision and business information in compliance with the organizations and its information security policies. You will lead the Information Security aspects of the contract … within Service Delivery Management, assess process effectiveness and make recommendations for service improvement. You will be responsible for improving service standards using and building a comprehensive knowledge base, sharing best practice, and consulting with customers (internal and external) to provide excellent service. Key responsibilities: the delivery more »

cost-effective services. As the Team Manager you will be responsible coordinating the performance and development of your team whilst ensuring a First Class Service delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the … work stack as required. Providing site cover for engineer absences and ad-hoc jobs to ensure customer commitments are met. Providing cover for the Service Delivery Managers in terms of annual leave and sickness cover. Ensuring that all engineers are fully trained and accredited for the tasks at more »

including some weekends) Interested in helping to run and develop a well-established LERO? Would you like to take responsibility for the development and delivery of peer-led socially based support and befriending services across London and the South-east? Do you like to manage a diverse and fascinating … a Head of Services to join our friendly senior leadership team and deliver high quality and consistent services with a strong focus on weekend service delivery. Build on Belief is keen to encourage applications from people with diverse lives and experiences, including ethnicity, gender, sexuality, social & economic background as … we are delivering high quality, lived experience social activity-based substance use recovery and support services. You will be responsible for the development and delivery of place-based services across London and the South-East of England. You will have overall responsibility for the delivery of all the more »

will be working in a challenging and interesting environment and will be responsible for providing a high and comprehensive level of administrative and customer service skills which will enable them to deal with service users in a courteous, polite and helpful manner and ensure that any concerns or … will be required to use their initiative in all aspects of secretarial and clerical work to efficiently prioritise work and meet deadlines, as the service requires. The successful candidate will have experience of working to deadlines, prioritising workloads, maintaining a positive, proactive approach to work. Co-ordinate the administrative … function within the teams to deliver an efficient and effective service that supports clinical service delivery, service management, service users and carers. About us At Barnet, Enfield and Haringey NHS Community and Mental Health Trust our staff and service users have worked closely to more »

SS&C GIDS SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing … behalf of the SS&C GIDS business in the UK, maintaining relationships with key IT contacts and business leaders to ensure effective communication and delivery of the highest standard of service to our clients. Accountable specifically for service to Digital clients of GIDS including mobilising and leading … the right projects to drive improvements to those clients in terms of service delivery Must have significant client/senior stakeholder management experience in the financial services industry. Must be comfortable working in a highly functionalised global organisation with excellent collaboration skills Must be capable of quickly winning more »

Service Delivery Manager Please note this role requires you to be holding an Active DV (Developed Vetting) Clearance The Organisation : This Big 4 consultancy, specialising in Defence and Security, is renowned for its commitment to excellence and innovation. With a track record of delivering impactful solutions and expertise … with business process owners and technical teams to define operational requirements across various project stages. • Showcase expertise in defining and executing project plans, including service transition plans. • Exhibit leadership in guiding delivery teams through traditional/hybrid and agile methodologies. • Understand the procurement lifecycle, including requirements gathering, evaluation … skills. • Display financial acumen in managing engagement financials effectively. • Proficiently capture and manage project and programme risks and issues. • Hold one or more recognized delivery certifications such as PMP, Prince2 Practitioner, MSP, Certified Agile, Certified Scrum Master, SAFe Agile, or ITIL. • Possess familiarity with one or more common technologies more »

days a week in Colindale, London. An excellent opportunity for a Change Manager to join our team to be responsible for the service delivered to a large customer with a vast portfolio of technologies. What you will be doing: '€¢Liaising with Management at all levels in the organisation. Responsible … audit activities annually.'€¢Support Project teams to ensure Change management procedures are incorporated into their plans for new solutions and services'€¢Liaise with the Service Delivery and the wider Technical teams during the design, build and transition to production'€¢Authoring Internal Reporting monthly and contributing to customer reporting … on Change. What we are looking for: '€¢Proven experience of working in Service Delivery/Service Management within a large outsourced environment spanning multiple geographies and business units.'€¢Excellent knowledge of all ITIL Change Management and service support processes.'€¢Sound knowledge of IT infrastructure and application more »

seeking a highly motivated and experienced Insights Officer to craft concise analytical narratives supported by the interpretation of large datasets. This role involves drafting service needs and gap analysis, as well as progress reports. The successful candidate will engage with stakeholders to ensure that performance monitoring of services meets … be adept at manipulating data, creating relevant visualisations, and telling a compelling story about what the data reveals and how it can shape future service planning. Strong written English language skills are essential for this role. Key responsibilities include monitoring, analysing, and reporting on all feedback performance indicators, and … producing and maintaining datasets for the Feedback & Resolutions Team. This supports service design, impact assessment, and statutory requirements. The Insights Officer will contribute to statistical analysis and modelling, including trend analysis and projections, to inform service improvements and learning from feedback. They will collect and disseminate relevant data more »

opportunities for innovation, and applying BI and advanced Data Analytics capabilities to deliver data-centric business insights. Your role involves both application/project delivery and business as usual service delivery, working closely with business and technical teams. Key Responsibilities: Application/Project Delivery: • Explore Business … and advanced Data Analytics applications. • Facilitate the resolution of complexities by collaborating with business and technical SMEs, Solution Architects, and other resources. • Manage the delivery of Proof of Concept projects and assist in formulating business cases for new products and applications. • Work with the Reporting & Analytics Lead to develop … product roadmaps and implementation strategies. • Ensure smooth transition of implemented products into business as usual service. Business as Usual Service Delivery: • Manage stakeholder demands and verify analytic needs. • Provide achievable timelines and ensure stakeholder satisfaction with results. • Solicit feedback to improve BI & Data Analytics services. • Recommend service more »

Job Description - Service Desk Team Lead We are seeking a highly organized and client-focused Service Desk Team Lead to serve as the primary liaison between our service technicians and clients. As the Service Desk Lead Manager, you will play a crucial role in ensuring effective … communication and exceptional service delivery. We are looking for an energetic, outgoing, and patient candidate who demonstrates strong organizational skills. Responsibilities : Serve as the client advocate, maintaining regular communication with clients to keep them informed about incident progress and notify them of any impending changes or agreed outages. Act … as the single point of contact for all types of service requests, promptly addressing client inquiries and concerns. Collect necessary information from clients and accurately create and update service tickets in our ticketing system. Prioritize service incidents and dispatch tickets to engineers following established procedures. Including assign more »

delivered to AtlasEdge via a combination of one or more external vendors, third party consultants and internal resources. You will directly peer with vendors Service Delivery functions and ensure the the Azure and Server Infrastructure function delivers a smooth and efficient networking service for AtlasEdge internal customers. … KEY ACCOUNTABILITIES Ensure that the AtlasEdge’s Azure and Server Infrastructure is optimal and maintained to provide appropriate service to the AtlasEdge estate. Provide a level of day to day Service Delivery oversight. Work alongside new & existing IT Service Provider(s) to ensure that services provided more »

delivered to AtlasEdge via a combination of one or more external vendors, third party consultants and internal resources. You will directly peer with vendors Service Delivery functions and ensure the the Azure and Server Infrastructure function delivers a smooth and efficient networking service for AtlasEdge internal customers. … KEY ACCOUNTABILITIES Ensure that the AtlasEdge’s Network is optimal and maintained to provide appropriate service to the AtlasEdge estate. Provide a level of day to day Service Delivery oversight. Work alongside new & existing IT Service Provider(s) to ensure that services provided are fit for more »

experience in IT support? Our client are a leading manufacturing organisation based in North-West London and they are looking to take on a Service Desk Analyst. Working as part of the Service Delivery Team to provide a high level of support and service delivery … to colleges and end users to assist with the sharing of knowledge, providing training and upskilling as is required. Create and maintain all appropriate service desk documentation - Supplier contact details, IT policies, Standard Operating Procedures (SOP), Diagrams and desk layouts with user details, assets register, etc. Manage the support … Active Directory, Phone System etc. Previous Experience and Knowledge: 1 years’ experience of 1st line support/delivery. Ideally some knowledge of ITIL and Service Desk operations. Clear communication skills using all media, tailored appropriately for the audience. Ability to work under pressure and to agreed targets Understanding of more »

supporting client data transformations. They will also act as the subject matter expert, creating internal Q&As, responding to client queries and advising the Service Delivery team. The Regulatory Analysts’ tasks will include: · Regulatory Monitoring : Set up channels for monitoring regulatory and technological change. Identify changes of importance … e.g. market best practice, regulator’s comments, guidance etc. Recognise opportunities resulting from regulatory change and identify solutions required to support product features. · Supporting Service Delivery : Supporting the delivery of client data transformation to create compliant ASIC and MAS transaction reports. · Support Marketing Strategy : Support the marketing more »

Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve … preparing the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA more »

four leading Hospitals - St George's, Kingston, Epsom & St Helier and Croydon NHS Foundation Trusts respectively - designed to provide an integrated, high quality pathology service for hospitals and GPs across South West London, by consolidating the best of each Trust's service and delivering them within a single … enthusiastic, well organised, highly motivated individual, with exceptional communication skills, who share the values of SWLP, to lead our Automated Chemistry Department, assume operational service delivery and regulatory compliance. We invite applications from suitably qualified and experienced candidates with significant experience of working at a senior level in … understanding in the requirements for UKAS and Quality Management Systems. The appointee leadership will maintain and develop high standards of quality, timely and effective service, where patient experience and safety is paramount, with commitment to training and developing the team. This is a full time post (37.5 hrs. per more »

Service Designer (Must be eligible for SC) Service Designer role is more focused on the service to be offered, the service offering that will be made available to the end user via the service catalogue. The emphasis on this role is to translate client requirements … in to actionable designs for the access to, the fulfilment of and the support needed for users to consume the technical service being provided. You will have worked in complex service chains where the responsibilities are disaggregated across more than one domain of control - there will be a … engaged in the provision of services, both in-house and external organisations as typified by desegregated supply chains. Combination of agile and waterfall project delivery methods, exposure to GDS standard for service design and delivery. ITIL 3/4 experience beyond foundational level, with at least 5 years more »

under different load. Simulate different customer environments to measure how the system performs and measure the breaking points of the system. Work closely with Service Delivery Team and assist in troubleshooting system issues reported by clients, differentiating known issues from new issues. Support the Operations Team and Service Delivery Team with general queries around camera, software and overall system features, behaviour and performance. Reproduce and document any customer reported issues in the defect management tool, and report to Product Manager. General Participate in daily team stand-ups and monthly sprint planning, providing estimates and progress updates. more »

Enterprise Service Architect London or Manchester (hybrid) Competitive Salary plus benefits Enterprise Service architects are a visible champion for Service Architecture and architectural governance, they are the operational functional lead and provide day to day architectural oversight, control and day-to-day decision making on major change … accurately captured in a quality and timely manner. Ensuring any modifications or transitions to the live operational environment are managed, planned and coordinated through Service architecture processes and activities to facilitate a smooth transition to live operation. Feeds into and supports Operational Change & Transition key performance indicators (KPIs), metrics … packages and related information demonstrating value and sound business outcomes. Owning and delivering end to end service architecture packages through robust planning and management (including RAID) ensuring that Service Design supports programmatic/project delivery dates Influencing the project/program and key stakeholders to ensure that more »

evidence of identified need to meet the needs of the clients children and families. To strategically lead, direct and oversee the day-to-day service delivery of the Children's services integrated front door multi-agency safeguarding hub (MASH), early help preventative and support services, targeted youth support … services, specialist safeguarding, youth justice service and Virtual School ensuring that all relevant agencies are working together effectively to identify and safeguard children at risk of harm. Ensure children in need of help and protection are identified in a timely way and their needs responded to effectively and proportionately. … of good quality, proportionate assessments. Provide Leadership and oversight of the Early Help preventative services, including (but not limited to) the volunteering and advocacy service, children's centre offer, family group conference service, parenting service, universal plus service as well as the early help assessment and more »

in Colindale and Porton. The successful candidate will work in close collaboration with the DD PHM for Network Laboratories to ensure consistent standards of service delivery and will ensure that public health microbiology services deliver the requirements of UKHSA. The work of the PHM Division supports UKHSA's … the wider UKHSA structure and provide safe, effective, efficient and innovative laboratory microbiology services to it. This is a critical role which supports the delivery of a primary UKHSA function to protect the public health. About us We pride ourselves as being an employer of choice, where Everyone Matters … by their services is world leading. The success of the PHM Division will be dependent on two key activities: firstly, the effective and efficient delivery of laboratory microbiology services to the highest scientific, quality and safety standards and, secondly, robust career development of staff. The first of these requires more »

part of the business development team to draft high quality facilities management responses to Invitations to Tender and the development of engineering and TFM service delivery models. Role Responsibility Supporting the Bid Manager and Sales Lead in providing technical responses and general narrative to bid requirements and drafting … sector Creative approach to developing maintenance packages that meet individual client requirements; including innovation, sustainability, energy management and cost savings Understanding of wider FM service lines; cleaning, CAFM, Helpdesk and front of house Attention to detail and ability to prioritise workload and meet tight deadlines Understanding of TFM and … wider FM service delivery, including cleaning services Qualifications Essential - Proven engineering/technical services background Essential APMP qualification (or similar) Essential Strong writing skills and command of the English language Desirable Educated to degree level previous bid writing experience Desirable Educated to degree level Location Fully remote London more »

behaviour analytics (UEBA), point products like anti-virus (AV) and intrusion detection system/intrusion prevention system (IDS/IPS) and penetration testing. The Service Delivery team consists of approximately 20 staff who support and operate the Company's services and there is an opportunity in that team … for a Cyber Security Manager to oversee and govern all security services. Reporting Lines This role reports to Head of Service Delivery Main Accountabilities Technical leadership for all security solutions, including all the 3rd party managed services Maintain the overall security of Company's network, systems, and data … the efficient remediation of vulnerabilities Responsible for analysing all security incidents to determine root cause Determine, recommend, and implement upgrade security measures and controls Delivery security responses for customer and client compliance requirements Developing and managing security plans with vendors Audit activities of administrators and conduct Security awareness training more »

and development. Proacti vely drive the transform ation/CSI activity for case management in accordance with the milestones identified in the plan. Ensure service delivery standards and measurement against SLAs are met within the ER function and with third party vendors. Embed the strategic dire ction for … actively engage the business to provide commercial, risk-based people solutions aligned to the firms goals and shared values. Upskill leaders and drive self-service whilst cultivating strong and meaningful relationships with leadership teams both within and outside of HR. Own the Servi ceNow case management system, ensuring the … irector (or similar role ) with genera list ER and end to end case management exp erience, with a focus on people leadership, operational/service delivery and HR transformation. Strong leader with proven people lea dership experience of managing a large team. Strong knowle dge of Employee Re more »