51 to 75 of 214 Service Delivery Jobs in London

delivering high-quality services and improving the lives of our diverse communities. We are looking for a Cyber Security Manager to join our IT Service Delivery team, which is responsible for ensuring the availability, performance, security and resilience of our IT infrastructure, systems, and services. What you'll … a London-wide approach to security and innovation. You will provide mentoring opportunities for more junior staff and deputise for the Head of IT Service Delivery when required. What you'll need Expert knowledge of adopting business-value focused best practice security methodology/standards (including standards such more »

thinking individuals with plenty of creativity to develop and lead our value propositions, opportunities, and client engagements, who are subject matter experts in either service management, service architecture and or business architecture. No engagement is the same, this role requires a desire to build trusted client relationships, understand … of business strategy in support of IT, IT strategy recommendations, IT strategy plans and roadmaps, ITSM capability and process assessments, producing new process sets, service improvement plans, organization design reviews, new operating models, skills assessments, ITSM Tooling reviews and improvement plans, etc. The candidates must be eligible to obtain … recommendations Desk research on competitors and best practice examples of digital strategy Documenting roadmaps and/or transition states for any organisational changes required Service Delivery supporting roles Required skills and experience: Successful candidates will have strong Service Design, IT operations and service management experience across more »

fast, flexible, and innovative solutions. Come, be a part of our journey to redefine media! The Role: We are looking for a dynamic European Service Desk Manager to head our Service Desk function and lead our European IT Service Desk teams. In this role, you will be … instrumental in ensuring the smooth delivery of top-quality IT support services to our internal customers. Based in our London Head Office, you will embark on an exciting journey to enhance our support services to a global standard. As the European Service Desk Manager, you will lead efforts … to unify Service Desk teams across Europe, fostering a collaborative culture and operational excellence. Your responsibilities will include overseeing daily operations, refining processes, and promoting a proactive, customer-centric approach. With a focus on continuous improvement, you will spearhead initiatives to enhance our service delivery capabilities and more »

information about our work and annual plan for delivering this is available on our website. The Data & Analytics Lead manages a comprehensive Data Analysis service in support of all directorates of NHSCFA and external clients of the Information Analytics Unit. Lead key analytical work to prevent and detect fraud … support decision making are in place and appropriately managed. Manage an analytical team comprising of Data & Analysis Specialists, Senior Data Analysts & Data Analysts, ensuring delivery of the unit plan and support and delivery of strategic activity, and are responsible for the delivery of tasks and objectives to … achieve the requirements of NHSCFA's business and strategic plan and unit plan delivery. Will also have a key role in delivering Service Improvement across the organisation. Potential applicants can contact David Dixon at david.dixon@nhscfa.gov.uk for an informal chat if you have any questions regarding the role. NPPV2 more »

Main duties of the job These roles will provide interventions at the interface between Core teams and the Complex Depression, Anxiety and Trauma (CDAT) service and the Personality Disorder service. The aim of the service is to increase the number of people whose mental health support is appropriately … team providing a specialist psychological perspective to support the transformation and development of the service. The post-holder will work as part of a service embedded in local GP practices, working with multi-disciplinary colleagues to increase psychologically and trauma informed practice as well as offer evidence based interventions. … psychological assessment and treatment using evidence based, NICE recommended interventions and will work autonomously within professional guidelines and within the overall framework of the service's policies and procedures. About us Community Mental Health Services are undergoing widespread, innovative transformation and investment. Camden & Islington NHS Foundation Trust are at more »

opportunity for an experienced IT professional to support general server applications. The function sits within the Digital Technology team and is responsible for the delivery and support of application solutions to all UK based divisions to successfully enable operational business and operational delivery.This role is responsible for supporting and … effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation, and audit requirements. Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected. Support the development and implementation of key service level agreements (SLAs … . Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management. Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative more »

providers · Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs · Operate cohesively with the service desk team to maintain service levels · All work undertaken must be logged via a Service Desk Reporting Tool and this must be … all critical and high priority incidents to line and senior management · Report recurring incidents to problem analyst teams and line management · Proactively contribute to service improvement initiatives · Provide technical expertise and assistance on project assignments Behavioural skills required: · Must have very good customer facing skills and be well presented … and sound ethical workplace practices · Must be able to work alone and unsupervised, taking the initiative when necessary · Has an understanding and respect for service delivery processes Technical skills required: Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and more »

professional to support applications used by our Engineering and Manufacturing functions. The function sits within the Digital Technology team and is responsible for the delivery and support of application solutions to UK based divisions to successfully enable business operations.This role is responsible for supporting and maintaining the full application … out of hours working. Ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected. Support the development and implementation of key service level agreements (SLAs … . Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management. Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative more »

Quantum Computing company to drive the successful deployment of their quantum computing solutions and manage funded projects across multiple teams. RESPONSIBILITIES Strategise and Implement Delivery Solutions: Develop and execute delivery strategies and project management methodologies to ensure the successful deployment of our quantum computing solutions and the completion … executive team to create and implement strategies that align with the company’s goals and growth objectives. Manage client relationships from pre- to post-delivery in collaboration with Sales and the Commercial team. Develop and maintain strong relationships with clients, ensuring their needs and expectations are met to foster … long-term partnerships. Oversee all Service Level Management activities, including regular Service Delivery reviews to assess performance against agreed service levels, and implement remedial or preventative actions as needed. Proactively identify risks and develop mitigation strategies to minimise their impact on project timelines and deliverables. Develop more »

whilst having the stability and backing of a major firm, now build their own technology! As the public face of the IT Department, the Service Centre provides essential support to the business and its clients. As an IT Support Analyst , you are there to provide high quality support to … concepts and risks. Experience using endpoint management tools, such as Microsoft SCCM and Microsoft InTune. ITIL v3 Foundation qualification and working familiarity with ITIL service management practices. Experience with an IT Service Management tool such as Service Now, JIRA or Ivanti. Responsibilities : Receive and handle email, telephone … and walk-up requests for service, from internal and external customers, following agreed procedures. Prioritise, diagnose, and resolve Incidents according to agreed procedures. Fulfil Service Requests following documented processes and procedures. Perform security administration tasks, including providing access to IT resources. Complete IT daily checks. Write and update more »

Change Management – support testing and release process for production fixes. Project Handover – facilitate the transition between project support and production support for all change. Service Support – support the Service Delivery team in delivering services within KPIs, SLAs and contractual obligations. Incident Management - Respond to, work with SMEs … Your Experience Knowledge of relational databases. Experience of Production Support in a Financial Services pr Wealth Management environment ITIL experience Experience using an IT Service Management tool such as ServiceNow or JIRA Ability to learn quickly in a dynamic fast-paced industry. Self-motivated, confident, and a delivery more »

than one hundred staff in our London, Manchester, and Manila offices. OryxAlign’s business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services … travel to remote client sites may be required. The role is hybrid so whilst not attending client site, time will be spent support our Service Desk and activities directed by the Service Delivery Manager. The 1st Line Support Engineer role is focused upon the day-to-day … delivery of IT support services and onsite administration for OryxAlign clients which needs to be completed in an effective manner with good attention to detail, accuracy and good ticket management skills. The nature of our business requires a high level of flexibility, common-sense and initiative. What we need more »

will have a key role within the business overseeing services for its clients throughout Europe. Day to day the Technical Product Manager will: · Deliver service improvement initiatives to standardize and harden a Managed Services business Includes the technical infrastructure, application and Service delivery Drive capacity and availability … management initiatives Mentor and help the team to grow in DevOps, CloudOps & SRE principles Support the sale of existing Managed Services Support the delivery teams in delivery and with oversight of some critical activities Audits, reviews, problem management etc. Research and recommend new Managed Services Refinements to existing … offerings Perform cost analysis and recommend areas for efficiency improvement Oversight customer contractual services and service level from pre-Sales to post production BAU Perform customer cost analysis and suggest The Technical Product Manager must have: · Minimum of 4 years’ experience working in banking, financial services or software product more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … are going through a global transformation programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident … management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications more »

a strong understanding of audiovisual (AV) technology and systems, along with the ability to assist with the management of a high performing AV Managed Service team. The manager will conduct system audits, troubleshoot AV technology issues, and ensure information security and control structures are in place. They will be … Global Law Firm. Strong Incident management and Project management skills are crucial for successful performance in this role, along with the ability to analyse service & system utilisation. The AV Technical Operations Managerwill also need to possess excellent communication and interpersonal skills to effectively collaborate and build relationships, they must … have the ability to adapt to service changes and client requirements. Key Responsibilities Responsibilities include, but not limited to: Provide support to the AV Services Managers, to assist with day-to-day operations of AV support services Build relationships with service customers, stakeholders and management teams Document and more »

Role: Facilities Management Delivery Lead (Sizewell C) Position: Contract Location: Suffolk (Sizewell C) or London office (Hybrid Working Available) Duration: On Going Type: Contract Rates: Negotiable Vacancy Overview Are you ready to be part of one of the most groundbreaking projects in the UK? Join our expanding Sizewell C … million homes for 60 years, supporting Britain's journey to achieve Net Zero by 2050. Job Purpose/Overview As the Facilities Management (FM) Delivery Lead, you'll report directly to the Site Operations Facilities Management Manager, overseeing the day-to-day services and projects delivery. You'll ensure … the efficient delivery of support services in line with safety, quality, time, and cost parameters, supporting the construction project. Your role will involve providing technical input and advice, managing the FM Contract provider (currently Dalkia), and contributing to the procurement, planning, implementation, and operation of key contract areas. Principal more »

IT Incident and Service Request Manager £60,000-£65,000 City of London Tria are working with a fascinating global private equity organisation that spans across 16 countries with circa 14,000 employees and circa 100,000 users. We are representing a global education institution who are looking for … are going through a global transformation programme with significant investment behind them. Your primary role will be implementing ITIL governance across a centralised greenfield Service Delivery function, specifically focussing on Incident and Service Request Management. What we are looking for: Extensive ITIL experience Experience across broad incident … management (not only major incident management) and service request management Exceptional communication and stakeholder management skills What we are offering: 26 days holiday with an option to buy an additional 5 days. Company sponsored Pension Scheme with a 5% employer contribution. Private Healthcare scheme. Professional development (company paid qualifications more »

involve but is not limited to the analysis and interpretation of data and data flows to improve Data Quality for downstream processes and the delivery/implementation of process and policy improvements. Particular expertise required: Familiarity with regulatory requirements related to Credit Risk and Rating Systems and ideally Parental … GRA is focused on model development and ownership, its activities are considered First Line of Defence. Role Context: The transformation function is responsible for delivery of change projects across GRA globally, working at local, regional and group levels. The team is responsible for process and organizational change as well … the business at all levels. They will need to have the ability to work closely with and build good relationships with IT, IT Operations, Service Delivery, and with other delivery partners and Global Functions. The jobholder is expected to successfully engage in multiple initiatives simultaneously, taking a more »

you will be a senior leader responsible for driving client satisfaction, retention, and growth within the organization. You may lead a team of client service professionals, oversee strategic client relationships, and ensure the delivery of high-quality services that exceed client expectations. Roles & Responsibilities Client Relationship Management: Cultivate … identify upselling and cross-selling opportunities within existing client accounts. Participate in business expansion efforts by identifying new avenues for growth and revenue generation. Service Delivery Oversight: Lead and manage the client services team to ensure the timely and successful delivery of services and solutions. Set service quality standards and monitor performance to ensure consistent and exceptional service delivery. Strategic Planning and Execution: Develop and execute strategies to align client services with overall business goals and objectives. Identify market trends, client needs, and industry shifts to adapt service offerings accordingly. Client Communication and Presentations more »

our Azure Platform Administrator, some of your day to day duties will include... Implement and document solutions that take advantage of internal and external service’s infrastructure directly and indirectly working with managed service partners and ensure service-take on to the infrastructure managed services Translate business … associated with the environment. Identify opportunities for optimising the set-up and configuration of systems and networks in order to improve the level of service provided to the business either through increased reliability, performance or functionality. Qualifications: Along with being whoever you want to be, in an ideal world … security ARM Templates & PowerShell utilising Azure DevOps repositories Web technologies and IIS Active Directory and Azure Active Directory Working knowledge of Change Management and Service Delivery Industry best practice (e.g.ITIL more »

clients looking for an End User Services Operations Manager to join them during an exciting period of transformation. You’ll be delivering end user service operations and ITIL operational processes (incident, problem, change, request, event), leading on activities and operational procedures to resolve incidents. You’ll also deal with … service restoration for end user incidents and degradations in service, alongside operational command and control through compliance and focus on reduced incidents and fast recovery of services, including operational management of all end user vendors. The role: Ensure service delivery remains aligned to business needs by … accreditations Use a strategic lense to ensure that the approach to delivering services takes the best advantage of market capability, driving efficiency and continual service improvement Track and report on all services being delivered and assess supplier performance Ensure all services have a robust support model to be able more »

at one of the country's most successful NHS foundation trusts? Are you committed to involving patients, families and carers in the design and delivery of NHS services? We are looking for a self-motivated individual to join us, to take forward are range of patient and public engagement … projects with colleague across the Trust. You must have proven experience of patient and public engagement strategy delivery in two or more of the following areas, including, clinical strategy development, major service change, capital or digital programmes You will have a demonstrable working knowledge of the various legal … patients, families, carers and the public as part of everyday business at the Trust across a wide range of activities including:- Strategy development Major service change/transformation, capital projects (e.g. building design) and digital programmes Programmes and projects that form part of strategic partnerships (e.g. working with King more »

Service Growth Lead BFB Labs is a mission-led organisation that provides state of the art digital therapeutics for better youth mental health and is creating a new way of building resilience in a whole generation. Our products fuse evidence-based therapeutic approaches with immersive and responsible gaming making … Role We’re looking for a passionate and mission driven individual with experience in nurturing excellent relationships, converting opportunities, negotiating contracts, and successfully achieving service transformation in the health and social care sectors, ideally within children’s mental health. You are keen to be part of an agile, values … mental health support. Key Responsibilities Developing and nurturing collaborative relationships and partnerships Delivering against the organisational objectives to grow and develop our footprint and service offer Cultivating potential opportunities through market engagements, outreach, and representing/networking at relevant sector events Negotiating and winning contracts/funding Developing new more »

by building a globally led, digital-first scale organization aligned with customers and partners. Dedicated to one of the fastest growing customer segments, the Service Provider Growth organization is committed to delivering the global digital scale engine for our business -- this is where you come in. You will support … you to learn more about the ContraForce Sales organization and the value we deliver to our customers, partners, and one another, every day. The Service Provider Growth team drives excellence for ContraForce by helping customers realize the value of the ContraForce Platform. Powered by a world-class connected sales … your customers, their security challenges, and strategic business objectives to identify their core security needs and connect them with our Security solutions. Engage with Service Providers - Leverage and scale through aligning early with Managed Service Providers (MSP) and Managed Security Service Providers (MSSP) organizations. Engage with Distributors more »

discussions including pricing/commercial and legal jointly with the client partnership teams Provide necessary input for building new alliances with relevant product/service ecosystem partners Will be passionate and enthusiastic to work on digital technologies. Provide intelligence on ecosystem partner, competition, marketing mix elements and trends that … strategic accounts to ensure there is a good understanding of strategic and tactical initiatives of customers and prospects. Work on penetration strategies for various service lines from Infosys into the strategic accounts. Build relationship maps for key executives in the accounts and in the ecosystem partner organizations. Building long … and order bookings. Track record of interacting and building relationship with C/C-1 level clients/ecosystem partners. Reasonable understanding of Global Delivery Model and IT service industry Experience managing large multi-location engagement teams and driving multi-functional proceedings including sales, finance, legal, leadership, service more »