1 to 25 of 81 Support Analyst Jobs in London

Charles River (customisation, upgrades, new workflows, long term solutions to issues, relationship management of Charles River as a vendor), however could be there to support further business knowledge growth on other projects which may include Investment Risk, Performance, Data, Distribution and Regulation. Will be a Support Analyst/Business Analyst - starting off with 70% Support/30% Business Analysis, with the intention to move to 60%/40% over time. Putting a new service in place so that there will also be some external support service for CR to back this person up. … Users based in London and Edinburgh. Tasks will include issue resolution, training, some trade floor support, and business analysis work on projects. Handling escalated issues relating to applications or services through to resolution. Proactively perform maintenance activities, while deploying and documenting technical solutions. Maintain a strong relationship with a more »

D365 Support Analyst – Dynamics 365 F&O, D365 F&O, D365 Finance, D365 Financials, D365 HR, D365 Talent, Systems Manager, System Management, Product Owner, SME, Systems Administration, Dynamics AX2012, D365FO Support, D365 FO Support, Dynamics AX Support Analyst, D365 Support, AX Support, AX Support Analyst, Finance, AX2009, AX2012, Azure DevOps, SQL, D365 Analyst, Support Analyst, AX 2009, AX2012 – Permanent - £45-55k plus package – London Our leading global end-user client are actively looking to hire a D365 F&O Support Analyst as a … create collaborative relationships with business stakeholders at all levels. Any previous experience in an accountancy position would be beneficial Main Responsibilities: Provide end-user support for ERP-related support tickets and triage cases for escalation to 3rd party service providers. Liaise with business key users to support more »

Application Support Analyst Are you an ambitious Application Support Analyst who wants to work for a fast growing IT software organisation? As an Application Support Analyst, you will play a crucial role in optimizing our business processes and applications. Your expertise will bridge the … that our systems empower our teams to excel. The ideal candidate for this role should have a proven track record in delivering exceptional user support, with a preference for experience within a professional services environment. A strong grasp of the technical intricacies of IT operations and their direct impact … on business applications is essential. The Application Support Analyst will also need to have experience of SQL, Cloud services and ISO27001. Familiarity within A 2nd line environment, as well as experience using service management and ticketing solutions, is highly desirable. The candidate should possess excellent problem-solving and more »

Support Analyst - Front Office , Fixed Income Etrading Large investment bank requires a Senior Support Analyst to join their Front Office facing Fixed Income Electronic Trading group providing 1st/2nd line support and enhancement to their execution, pricing and associated infrastructure solutions for the Rates … business. Candidates will be responsible for facing off to traders, risk managers and external clients providing Trading Support Analyst expertise, increasing of systems performance, infrastructure systems deployment, extensions and analysis of the implementation and integration requirements for the global trading system. Candidates will be expected to hold a … distributed global systems gained from either an Investment Bank or Hedge Fund, Unix and Front Office infrastructure. Full detailed spec available. Essential skills: Production Support Analyst Front Office Application Support across Rates/Government Bonds Electronic Trading ECNs Service Reliability Risk Management Database manipulation in SQL L2 more »

Application Support Analyst A fantastic opportunity has arisen for an Application Support Analyst to join a London based global law firm on a permanent basis. Application Support Analyst Summary: The primary objective of this position is to facilitate and enhance the provision of outstanding … effectiveness, offer cost-efficient services, provide pertinent and punctual information, and assist the business by implementing straightforward, user-friendly, and efficient technology solutions. Application Support Analyst Key Responsibilities: • Provide comprehensive support for Document Management and Knowledge Management applications issues, collaborating with the infrastructure team, other IT teams … applications through their life cycle, co-ordinating and managing upgrades for these. • Troubleshooting complex incidents and service and change requests through appropriate channels. Application Support Analyst Attributes/Skills: • Proven expertise supporting iManage and other bespoke legal applications • Must have experience of supporting, troubleshooting and configuring business applications more »

Trading Application Support (FIC) London, UK We are currently partnered with one of the world's leading global hedge funds who are looking for Trading Applications Support Analyst to join their team in London. A candidate in this role interfaces with all EMEA based trading teams, Technology … teams, External vendors, Risk Management, Operations, Brokers. This firm are looking for a L1/L2 Trading Applications Support Analyst – FIC to provide trade support to all EMEA Trading Teams on the firm’s proprietary and external trading applications. You will be responsible for resolving client and … application issues stemming from use of their trading platforms to executing trades across global markets. The role will be focused on business support across fixed income products (FICC) Trading production support, Trade issue resolution, ad-hoc project, new user set ups and training and application Realtime monitoring. Principal more »

growing rapidly with new Financial Institutions taking advantage of the platform features to secure business advantage. About the role We are seeking a Production Support Analyst to join our Wealth Production Support team, which includes SS&C Hubwise. The role involves issue management from external and internal … robust and scalable production environment for internal and external customers. This role requires a strong technical foundation, particularly in database management and ITIL-based support practice , combined with a solid understanding of the financial services and Wealth Management industry . Team Responsibilities Application Support – ensure that the application … is working correctly as deployed. Issue Management – analyse, investigate, and allocate for resolution and closure for all issues. Change Management – support testing and release process for production fixes. Project Handover – facilitate the transition between project support and production support for all change. Service Support – support more »

1st Line Desktop Support Analyst – City of London - £25,000 - £33,000 Harrington Starr have a 1st Line Desktop Support Analyst opportunity for a Leading Exchange client operating in over 15 European Markets, based in Central London. Our client possesses market-leading technology and innovative rules … for trading which has seen them make waves in the industry. Due to further expansion their tight knit Support team requires additional headcount. Please note this role will require a minimum of 4 days a week onsite. Responsibilities and Duties 1st line desktop, voice and remote access support … laptops, desktops, telephony, and mobile phones. Managing users and groups within Active Directory. Responsible for implementing approved procedures (change control, joiners/leavers, etc.) Support and maintain Microsoft Teams AV equipment (Yealink). Prepare and maintain up to date documentation. Manage relationships and work with vendors to escalate issues more »

Summary: The ESI Litigation Support Analyst is responsible for all aspects of eDiscovery related to the analysis, processing, and production of electronic data. Works closely with TLS Project Managers and Project Coordinators to ensure ESI requests are properly performed according to the specifications and deadlines are met. Responsible … Basic SQL queries, updates, and reporting Basic ingestion, searching, and exporting of data using Digital Reef and LAW PreDiscovery About You As a Litigation Support Analyst you are a: Creative thinker – You are curious and unafraid to ask questions Innovator – You are willing to initiate changes and introduce … eager to grow in a fast paced entrepreneurial environment Highly analytical, enjoys working with computers About TransPerfect TLS provides a comprehensive set of legal support solutions to help our clients, both law firms and corporations, achieve their goals. To ensure we can do that, we employ an elite team more »

As a Support Analyst you will be responsible for ensuring that end users are receiving the appropriate assistance. This includes the responsibility of all procedures related to the identification, prioritisation, and resolution of end user requests and incidents, including the monitoring, tracking, and coordination of all support functions. You will participate in all areas of second/third line user support for all installed systems. You will join a dynamic and entrepreneurial business, demonstrating exceptional customer service and interpersonal skills. You will enable solutions for our business through the provision of expert knowledge and “thinking … differently” to impact change and improvements. Role Responsibilities: Provide white-glove hands-on and remote support to colleagues at Lockton. Engage with colleagues in a consultative capacity, taking a thoughtful and customer service-oriented approach, focusing on root cause of the issue, to provide solutions and desired outcomes. Plan more »

Senior Application Support Analyst - Commodity Trading - London - up to £700/day outside ir35 Cititec has partnered with a global Commodity trading firm who are at the forefront of modern technology and are now looking for a Senior Application Support Specialist to join their growing support … a key role in supporting a range of in-house and vendor-based applications and to be able to help users with hands-on support issues. This will be a heavily desk-facing role. Other responsibilities will include testing changes to ETRM configuration and working with technology teams on … lifecycle and supporting C/ETRM sstems Experience with SQL is essential C# or Python and AWS knowledge is a plus Providing fundamental data support and data quality Change management experience is also required Fixing bugs and making small enhancements more »

various products that are produced from the refineries. Products traded by Petroineos include both Crude Oil and Refined Oil Products. Reporting to the Application Support Team Lead, the main purpose of this role is to protect and maintain the production environment of PITL trading systems, primarily Openlink Endur, Amphora … Symphony, Planlogic EoS, credit cube and Datagenic. The Application Support Analyst will ensure that these systems are available and functioning in line with business expectations, running End of Day processes as well as implementing auditable processes and improvements to continually improve customer service. Responsibilities Provide technical, and where … possible, functional support for IT Managed applications to investigate and attempt to resolve production issues. Log and manage incidents through to resolution, including reporting and regular pro-active communication with end users. Where required escalate and ensure tracking and resolution of issues by 3rd line support (internal and more »

we are a diverse team of highly trained team members who pride ourselves in delighting the customer. We are currently looking for a Technical Support Analyst to join our team. Reporting to the Technical Support Team Lead, you will be accountable for Incident, Change, Problem & Release management … providing technical analysis to Cargo related products, establish customer relationship and engage with them regularly. Responsibilities: Provide first level support through the effective management of all incoming customer tickets and queries. This includes, but is not limited to: Gather all pertinent information from customers to ensure a full understanding … Provide in-depth analysis including testing, resolution where applicable & updating the customers timely Manage all incoming calls and emails Screen, categorize and prioritize the support mailbox for dispatching and coordinating with 2nd and 3rd level support within SLAs using ITSM software tools Track all calls and their status more »

IT Support Engineer – Brokerage – London. Miller Maxwell is working with an established Brokerage organisation seeking to hire an IT Support Engineer with experience of Microsoft operating systems both desktop and server, and database skills for their expanding team in London. The brokerage company was established in 2000 and … is at the forefront of its sector across European financial markets. The IT Support Engineer will join an expanding technical support and development team in London. The IT Support Engineer will: network and software issues high level software security systems hardware, software and networking issues daily checks … on all necessary systems and IT equipment to queries via phone, email, in person or remotely. The IT Support Engineer will need: degree in a STEM-related subject within Microsoft (desktop/server) environments Server experience plus the ability to run SQL queries new software and hardware in diagnosing more »

Finance Systems Analyst - £70k - London/Hybrid A fantastic opportunity has arisen for a Finance Systems Analyst to join our London based global law firm on a permanent basis. Provide high quality and expert financial systems support to our global user community Manage 3E support calls … management system (or similar) is necessary. Willingness to learn new systems and underlying technologies (e.g. SQL and reporting concepts) to problem solve. Finance Systems Analyst - £70k - London/Hybrid more »

Application Trade Support specialist with a passion for Business Analysis? You'll be working a dual role, leading an OMS implementation project with the goal to improve and implement new features for the new Inhouse OMS system. Post implementation the role will transition to a hybrid role where you … utilise your business analysis skills. Interested in becoming the permanent hire for a key project? Skills we're looking for: Experience of equities application support Experience writing technical specs would be a bonus Experience with requirements gathering to implementation Location: Mayfair (Hybrid working model) Salary more »

Charles River (customisation, upgrades, new workflows, long term solutions to issues, relationship management of Charles River as a vendor) , however could be there to support further business knowledge growth on other projects which may include Investment Risk, Performance, Data, Distribution and Regulation. Putting a new service in place so … that there will also be some external support service for CR to back this person up. Users based in London and Edinburgh. Tasks will include issue resolution, training, some trade floor support, and business analysis work on projects. Handling escalated issues relating to applications or services through to … Responsible for the definition and execution of business implementation activities and closely involved with IT implementation activities, including appropriate training of Business and IT support teams. Candidate profile: You must have expert experience working with Charles River Fixed income experience is highly needed, along with equity experience, and swaps. more »

Mid-sized Asset Manager are looking to bring on an Application Support specialist, to focus on supporting their newly implemented Data Platform. Ideally you will have: Relevant industry experience - Asset Management/Insurance SQL experience Data Platform support experience (e.g Finbourne, Markit EDM, GoldenSource, Alveo, Murex, Aladdin etc. more »

working with a central London energy trading client who is looking to continue scaling their tech team and are currently searching for multiple Application Support Analysts. Based in Central London, this company offers hybrid working with most employees coming in 3 days a week. This organisation has scaled steadily … from day 1 and have seen people move internally from this team into roles in Management, Business Analysis and Software Development. Responsibilities Provide technical support for IT managed applications Deal with escalations of issues by 3rd line support Ensure changes or releases are managed correctly Log and manage … and communicate with stakeholders. Technical Requirements Previous experience working in a Trading or Front Office Team (ideally within commodities) Strong knowledge of 3rd line support issues Understanding of core trading processes Salary up to £75K + bonus and package. We have interview slots lined up for later this week more »

New York, and Paris. This role is for London. We work in the office 4 days a week, 1 day from home. Responsibilities •Trade support, including daily reconciliations of cash, positions, and trading activity. •Liaising with counterparties and exchanges on daily issues. •Build and maintain automated processes. •Work with more »

Application Support Analyst London Bridge Up to £42,000 Hyde is looking to recruit an Application Support Analyst. Hyde is one of the UKs leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes … with a safe and decent home it allows them to realize their potential, enjoy their environment, and contribute to their community. As an Application Support Analyst at Hyde, you will be working within the Product Management team to ensure the stability, functionality, and efficiency of Hydes software applications. … troubleshoot software problems, providing effective solutions to minimize downtime. Interact with end-users to understand their application-related needs and challenges. Provide training and support to users to enhance their understanding of applications. Provide assistance with configuration, testing, and deployment of application/software changes/releases through formal more »

IT Support Analyst We are currently working closely with our client to recruit an IT Support Analyst. Who will you be working for? Our Client is a lovely small corporate business with offices within Central and Greater London. What will you be doing? You will be providing … first line IT support across all business offices. Key Duties: Microsoft Office & Windows Desktop support – provide user advice, assistance and guidance on common desktop applications and respond to and resolve any issues. Hardware specification, testing and procurement. Hardware repair and maintenance. PC and Printer troubleshooting Configuring and deployment more »

Linux Application Support Analyst – Trading systems Up to £35,000 p/a Quant Capital is urgently looking for a Graduate Linux Application Support Analyst to join a high-profile client. Our client is Our client has recently been voted in to the Fintech 100. They … provide a market leading Execution Management System for buy and sell side clients as well as Algo Execution. As an Application Support Analyst you main responsibilities will be to provide technical and functional support for high-performance trading systems. You will work as part of an award … winning global support team to solve problems and respond to clients’ requirements. Responsibilities: Job Responsibilities: Respond promptly to client support requests and inquiries. Actively monitor critical systems and infrastructure, promptly addressing issues and escalating to relevant teams when required. Provide customer support for order entry, risk management more »

pride themselves on being at the forefront of technology. Reporting to the head of service desk, you will be providing 1st and 2nd line support to all EU and APAC regions. Location: Hammersmith (Hybrid) Salary: up to £35,000 + benefits Your role as support analyst Function … as the primary point of contact and coordinate activities with the engineering teams to provide support. Support Windows 10 and MacOS operating systems Support iOS, Android devices. Deploy software packages via SCCM or JAMF to all devices in conjunction with desktop admin team. Ideally as support analyst 1st and 2nd Line IT support experience, ideally helping users both face to face and remotely. Experience with ITIL or Microsoft Operations Framework (MOF) processes.. Has a working knowledge of Microsoft Active Directory, Microsoft Exchange Server 2016, Office 365 for creating and editing user accounts. Exceptional verbal and more »

IT Support & Infrastructure Analyst - Financial Services Based in Orpington (5 days a week in the office) Full-time, Temporary position (4 weeks) Hourly rate: Up to £30 an hour We are working with a leading savings and investment specialist to recruit a skilled and experienced IT Support & Infrastructure Analyst to join their team in Orpington. It will be your job to provide and maintain IT support and infrastructure. Duties: Ensure a smooth running of the Society's IT Assist in the development, testing and maintenance of strong layers of security for the Society's … and ecosystem. Contribute to the roadmap for development of the IT systems to ensure best practice in security and network/system resilience, to support business requirements and to ensure ongoing compliance with regulation. Work closely with the Society's IT Development team to provide a suitable infrastructure setup more »