1 to 3 of 3 Performance Management Jobs in Manchester with Remote Work Options

Programme Performance Associates (All levels) Overview of Role: Lead the development of programme/project controls strategies and processes aligned to client and project requirements that provide quality insights and information on performance, forecast, threats and opportunities Integrate and challenge planning, commercial, engineering, construction and risk teams to … develop and implement appropriate processes, data and performance measurement techniques e.g. earned value, rules of credit. Assure Project baselines (scope, schedule, estimates and risk) at various stages of the project lifecycle, ensuring baseline integrity is maintained effectively. Work with data analysts to develop appropriate forward looking performance metrics … efficiencies and opportunities for efficiencies utilising both internal D2 benchmarking data tools, but technologies such as Nodes and Links and nPlan. Communicate the programme performance to stakeholders at all levels, adapting messaging to suit the stakeholder and their needs Work within and/or lead multi-disciplinary project controls more »

About the role: The role of the Customer Service Centre (CSC) is to provide a single point of contact for our customers. The Facilities Management Helpdesk is one team operating within a wider Customer Service function. You will be responsible for both the leadership of your team, and delivery … role model and reinforce excellent behaviours including developing a culture of collaboration and accountability. Set SMART goals for the Helpdesk Advisors, and effectively manage performance though regular one to one meetings, team huddles and performance reviews. Effectively supervise call flows, resources, reporting systems and processes ensuring documentation and … procedures are kept up to date. Provide regular reporting to other members of the Facilities Management Helpdesk function and wider NHSPS management team to support trend analysis, performance management and operational improvement. Support the complaints investigation process and where appropriate take ownership of escalations. Escalating to more »

responsible for building and leveraging strong relationships with staff in our chosen Delivery Partner to; secure timely and transparent reporting and assurance, deliver effective performance management and advice, and execute impactful decision making. Key Responsibilities; Work with delivery partner to ensure the project remains on track and mitigate more »