1 to 11 of 11 Service Management Jobs in Manchester with Remote Work Options

ServiceNow Developer position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain. The primary focus of this role is to ensure optimal performance of the … ServiceNow platform, crucial for the smooth operation of the business. This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL/ITSM/ITOM initiatives. Key Responsibilities: Administering the … data imports, LDAP integration, custom scripting, and third-party software integrations Developing UI forms, fields, notifications, workflows, and JavaScript server/client code Maintaining Service Level Agreements (SLAs) and monitoring SLA workflows Requirements : Prior experience as a ServiceNow Developer or in a similar role Experience in implementing ServiceNow processes more »

The Role The key areas that the role will be responsible for delivering and owning are below: Data Manipulation Forecast Validation Analysis Forecasting Process Service Level Accuracy Management The role will also have exposure to additional activities which are important to the running of the team. Self Service … and external key stakeholders to be informed with accurate. Will be part of a team supporting the delivery of new services into a live Service Operational function - testing process, design, service, and system changes against expected functionality. Will champion operational and customer requirements creating an environment of challenge … support, knowledge transfer and continuous improvement. Will build strong and productive working relations across the company with but not limited to Service Transition, Service Operations, Technical Operations and Service Management to ensure process alignment is in place. Will work closely with the Hypercare Team, Service more »

needs for workshops, meetings and training. The salary on offer is £33k-£38k depending on experience. About the role: The role of the Customer Service Centre (CSC) is to provide a single point of contact for our customers. The Facilities Management Helpdesk is one team operating within a … wider Customer Service function. You will be responsible for both the leadership of your team, and delivery of brilliant service to our customers. Ensuring the Helpdesk Advisors are able to respond efficiently; logging, allocating and managing reactive service requests proactively updating customers and any completing any administrative … flows, resources, reporting systems and processes ensuring documentation and procedures are kept up to date. Provide regular reporting to other members of the Facilities Management Helpdesk function and wider NHSPS management team to support trend analysis, performance management and operational improvement. Support the complaints investigation process and more »

or a similar position. Implementing ServiceNow processes and functions. Java, Javascript, Web Services, AJAX, XML, Web applications, networks, protocols, and email. Relational Databases. IT service management, service desk and change & problem management processes. A unique opportunity to work in a technology-focused insurance company in the more »

UK. With offices across America, the UK & Europe their product is used around the world. In this role you focus on the development of service management administration and planner systems using Node.js, Angular & React. Produce technical designs, perform peer review of code, and drive technical improvements & quality of … company in a highly varied and interesting skills where you can develop your skills. The role: *Part of a busy development team *Development of service management administration and planner systems using Node.js, Angular and React *Producing technical designs, performing peer review of code, driving technical improvements and quality more »

Location: Salford (4 days a week in the office and 1 day working from home) Salary: 40k Your Day-To-Day Working with the Service Desk Manager, you’ll be responsible for handling internal IT issues and day-to-day requests at our Manchester office, working through tickets and … changes and upgrades to existing ones. As part of the wider IT team, you’ll balance your time to help deliver improvements whilst maintaining service continuity. What You’ll Need Essential experience Experience implementing and managing third-line technologies, including network infrastructure, server estate, virtualisation, monitoring Experience of managing … and configuring Microsoft management and security technologies such as Intune, 365, Active Directory (both on premise and Azure), GPO’s and Defender OS Deployment (e.g. Intune) and scripting knowledge (e.g. PowerShell) Diverse software & hardware troubleshooting skills Strong time-management and documentation skills Desired experience MCSA certification NGFW administration more »

Customer Support team, and there is a requirement to ensure the right processes, people and technology are in place to provide a 'first class service that is seamlessly integrated with the wider business. This is a fast-paced job role, where the Junior Customer Support Consultant will effectively handle … customer enquiries, as well as managing complaints and issues. The customer service team provide a professional and engaging experience to our clients loyal customers. You are the voice of our business and client and therefore you will need to ensure your personality, professionalism and engaging personality comes through in … the form of exceptional customer experience. As a customer service advisor, you are responsible for providing a quick, effortless and exceptional customer service experience to the system users via telephone, and email, via a ticket-based system. The customer experience is what needs to be at the forefront more »

Head of IT and Security, Head of Infrastructure, Infrastructure Manager, IT Manager. Strategy, Management, Decision Making, Cloud, Azure, Infrastructure, IT Security Are you a seasoned Infrastructure and Security Manager, IT Manager, or Head of IT with a passion for driving technology solutions forward? Do you thrive in dynamic environments … Strong Microsoft Office 365 administration skills, including hybrid Azure deployments. - Extensive hands-on experience in Microsoft Windows network skills including Microsoft AD, Group Policy management, security, DNS, DHCP, DFS, RDP, and other Windows services. - Understanding of complex WAN and LAN topologies, Cisco/Meraki Switch configurations. - Extensive experience managing … managing cyber security estates, overseeing external penetration assessments and vulnerability assessments. **Preferred Qualifications:** - Experience in private and public cloud data centre management. - Level 3 Service Management Framework qualification and knowledge of ITIL. - Relevant technical certifications. **About the Company:** Our client prides itself on innovation, excellence, and fostering a more »

Strong Microsoft Office 365 administration skills, including hybrid Azure deployments. - Extensive hands-on experience in Microsoft Windows network skills including Microsoft AD, Group Policy management, security, DNS, DHCP, DFS, RDP, and other Windows services. - Understanding of complex WAN and LAN topologies, Cisco/Meraki Switch configurations. - Extensive experience managing … Experience managing cyber security estates, overseeing external penetration assessments and vulnerability assessments. **Preferred Qualifications:** - Experience in private and public cloud datacentre management. - Level 3 Service Management Framework qualification and knowledge of ITIL. - Relevant technical certifications. **About the Company:** Our client prides itself on innovation, excellence, and fostering a more »

EU passport. Job Profile: S/4HANA Greenfield Implementation – current version 2020, moving to 2023. Functional Scope: Finance, Indirect Tax, Procurement (including Ariba), Sales, Service Management, Global Trade Services, Transport Management, EWM, Inventory Planning etc. SAP MDG is in scope for Supplier, Item etc. MDG Customer is more »

the delivery of digital services for connected roads, smart cities and future. I am looking for a graduate that would be interested in project management, thought leadership, consultancy, design, testing, commissioning and supervision, applied across the full lifecycle of digital projects. Role Digital Graduate, ideally based in the Birmingham … a multi-disciplinary transport technology team. Your studies and practical experience will ideally encompass one or more of the following areas: Information Technology IT Service Management Enterprise Architecture Information and Cyber Security Data analytics and presentation Communication networks Practical application of the above in a highways or transportation more »