1 to 3 of 3 1st Line Support Jobs in the Midlands with Remote Work Options

1st Line IT Support Technician £24,000 - £26,500 + Personalised Training Plan + Progression + 10% Bonus + Benefits + Hybrid Swadlincote Are you an IT Support Technician looking to work for a market leading company who will offer you clear progression … a lively IT department who pride themselves on excellence. In the role, the successful IT Support Technician will be working on providing 1st line support to the company's broad range of employees. Operating from a service desk, you will be one of … companies who will offer you clear progression up through the ranks and the opportunity to specialise in areas that interest you. The Role: * Providing 1st line IT and Technical Support to group employees * Operating the IT Service Desk * Hybrid working The Person: * Background as an more »

infrastructure and communications network. As we continue to grow, we are seeking enthusiastic, driven, and ambitious individuals to join us on our journey. Position: 1st Line Technical Support Engineer As a 1st Line Technical Support Engineer , your role will involve … providing remote support across IT, data, hosting, and telecoms networks. You will take responsibility for the proactive maintenance of customer networks, utilizing our Remote Monitoring & Management (RMM) systems to ensure optimal performance. You'll work closely with the team leader to help achieve team Service Level Agreements (SLAs … Indicators (KPIs). Your role will require calm, consultative communication, particularly when dealing with customers experiencing critical system outages. Key Responsibilities: Provide technical support via phone and email, aiming for a first-time fix on all issues. Log all activities in the company's ticketing system, ensuring timely more »

Title 1st Line IT Support Salary: £24k-£26k doe Hours: 37.5 per week/Monday-Friday Job Type: Permanent, Fulltime Location: Hybrid with regular travel to our HO in Northampton (on site 2-3 days per week) The Role: This role will assist in the … running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and escalated where applicable. Our Service Desk provides support for over 300 Nursery locations across the UK , as well as Support Staff and other colleagues around the … requests for customers throughout the business. Answer, respond to and if necessary, to create IT service requests via a ticketing system or phone. Provide 1st contact technical problem analysis and resolution of client issues with the aid of available Service Desk tools (e.g. Kaseya, TeamViewer, Knowledge Base articles). more »