1st Line Support Jobs in the Midlands

1 to 15 of 15 1st Line Support Jobs in the Midlands

First Line Support

Northampton, England, United Kingdom
Jumar
Job Title: 1st Line Support Engineer Location: Northampton (5 days per week onsite) Job Type: Permanent We are currently working with a large scale, well established IT Services provider, who require a 1st Line Support Engineer to join their rapidly … calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and accurately. You will be responsible for assisting in 1st Line team in overall operation & support for the client's customers. Skill and experience required: Previous experience working for an more »
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First Line Support Analyst

Coventry, United Kingdom
University Hospitals Coventry and Warwickshire NHS Trust
Job summary Working within a dynamic team of highly skilled individuals in a Service Desk environment to provide First Line technical support and exceptional levels of Customer Service. Processing all … enquiries to the Service Desk in an efficient and professional manner and ensuring that all users receive a seamless high-quality service. The First Line Support Analyst will be expected to participate in a rota to ensure the Service Desk's core operating hours, including extending … technical teams as well as other ICT teams and other internal and external parties as necessary to rectify such faults. (3) Provide First Line technical and user support for all Trust-wide systems and use remote support tools as appropriate to troubleshoot, resolve more »
Employment Type: Permanent
Salary: £26530.00 - £29114.00 a year
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1st Line IT Support Analyst

Northamptonshire, England, United Kingdom
Hybrid / WFH Options
Bright Horizons UK
Title 1st Line IT Support Salary: £24k-£26k doe Hours: 37.5 per week/Monday-Friday Job Type: Permanent, Fulltime Location: Hybrid with regular travel to our HO in Northampton (on site 2-3 days per week) The Role: This role will assist in the … running of an efficient IT Service Desk, ensuring the support tickets are handled in a swift manor and escalated where applicable. Our Service Desk provides support for over 300 Nursery locations across the UK , as well as Support Staff and other colleagues around the … requests for customers throughout the business. Answer, respond to and if necessary, to create IT service requests via a ticketing system or phone. Provide 1st contact technical problem analysis and resolution of client issues with the aid of available Service Desk tools (e.g. Kaseya, TeamViewer, Knowledge Base articles). more »
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1st Line Support Analyst

Scunthorpe, England, United Kingdom
Hays
IT SERVICE DESK ENGINEER – 1ST LINE ANALYST SCUNTHORPE SALARY – Up to £28k DoE Your new role Hays Technology in Hull are currently working with a service provider based in Scunthorpe who are looking to expand their IT Support team. The successful candidate will join a more »
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First Line Support

Northampton, England, United Kingdom
Reboot Recruit
1st Line Engineer Northampton – Hybrid (3 Days In/2 Days Out) Up top £27,000 + Benefits We are fortunate to be working with a distinguished entity within the European IT landscape, celebrated for its long-standing heritage and dynamic approach. This organization boasts a multinational … Supervise clients’ IT infrastructure using monitoring tools Timely escalate issues when necessary You will need: Previous experience in a technical service/helpdesk support role Knowledge and experience of supporting the Microsoft product portfolio Outstanding customer service skills more »
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First Line Support

Kettering, England, United Kingdom
boxxe
mission of making tech human. What you’ll be doing 🎯 Manage and resolve user queries and IT issues through the ITSM tool in line with SLAs. Provide consistent updates to service users from issue onset to resolution. Collaborate with internal teams and third parties for issue escalation. Continuously … improve processes through reviews, analysis, and reporting. Support IT components (hardware/software) and manage user accounts. Escalate unresolved issues to appropriate support levels. Monitor system alerts and respond to incidents. Complete scheduled tasks such as monitoring, patch management, and backup reporting. Ensure compliance with information … hours of 6.00 am – 10.00 pm through Monday to Sunday including bank holidays. What experience we think you’ll need 🚀 Experience in IT support, technical help desk, or customer service. Basic IT knowledge with a willingness to expand skills. Familiarity with ITSM tools (e.g., ServiceNow, AutoTask). Strong more »
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1st Line Support Engineer

Birmingham, England, United Kingdom
Franklin Fitch
1st Line Support Engineer | Up to £28,000| Hybrid | Birmingham This opportunity is perfect for someone with relevant experience as a 1st Line Engineer looking to take the next step in their career, could that be you? You will also be provided … are looking for a sociable person who will interact with clients and maintain high quality relationships. About you You will have experience as a 1st Line Engineer who’s worked in sociable client offices. You will possess strong analytical skills as well as having experience in cloud more »
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1st Line IT Support Analyst - Worcester

Worcestershire, West Midlands, United Kingdom
Nextech Group Limited
1st Line IT Support Analyst Location: Worcester Salary: £26,000 My client based in Worcester is on the search for a 1st Line Support Analyst, providing high-quality technical support to businesses across a variety of sectors. Their … commitment to delivering outstanding customer service and innovative IT solutions sets them apart. They are now looking for a proactive 1st Line Support Analyst with at least 1 year of experience to join their team and provide essential frontline technical support to their … support experience. * Assist with basic network troubleshooting, including routers, switches, and internet connectivity. Experience: * At least 1 year of experience in a 1st line support or IT helpdesk role. * Basic knowledge of Windows OS, Microsoft Office 365, and general IT troubleshooting. * Familiarity with more »
Employment Type: Permanent
Salary: £26,000
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1st Line Support - Scunthorpe

Scunthorpe, Lincolnshire, United Kingdom
Principal IT
1st Line IT Support- Scunthorpe - £25,000 to £30,000 Principal IT are working with a rapidly growing business based in Scunthorpe which have offices in Hull & Peterborough. Our client pride themselves on been a Microsoft Gold Partner whilst also delivering a premium level of … support. They are currently on the lookout for a 1st Line IT Support Engineer to join them on a permanent basis. This business has seen rapid growth throughout the pandemic and shows no signs of slowing down a few years on! To be successful in … training opportunities Staff appreciation parties Fully funded social events Staff discount scheme How to Apply If you are interested in hearing more about this 1st Line IT Support Engineer position or interested in applying for the role please follow the link below or contact Principal more »
Employment Type: Permanent
Salary: £25000 - £30000/annum
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1st Line IT Support Technician

Swadlincote, Derbyshire, United Kingdom
Hybrid / WFH Options
Ernest Gordon Recruitment Limited
1st Line IT Support Technician £24,000 - £26,500 + Personalised Training Plan + Progression + 10% Bonus + Benefits + Hybrid Swadlincote Are you an IT Support Technician looking to work for a market leading company who will offer you clear progression … a lively IT department who pride themselves on excellence. In the role, the successful IT Support Technician will be working on providing 1st line support to the company's broad range of employees. Operating from a service desk, you will be one of … companies who will offer you clear progression up through the ranks and the opportunity to specialise in areas that interest you. The Role: * Providing 1st line IT and Technical Support to group employees * Operating the IT Service Desk * Hybrid working The Person: * Background as an more »
Employment Type: Permanent
Salary: £24000 - £26500/annum
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Service Desk Analyst/ 1st Line Support

LE10 0AT, Hinckley, Leicestershire, United Kingdom
Big Red Recruitment Midlands Limited
is encouraged, then keep reading – we may have the perfect match for you. Our client is looking for an experienced Service Desk Analyst/1st Line Support to join their busy IT team based in Hinckley, Leicestershire. For this role you will provide a single … on all IT related issues. You will be responsible for logging calls, troubleshooting broad ranging problems, and then escalating calls to 2nd & 3rd line technical support teams and relevant third parties. You will have full ownership of the calls that you take and will be responsible … an IT Support career and have the following: At least 12 months’ experience of working on a busy IT Help Desk/1st line support role Excellent communication and interpersonal skills Excellent customer service skills Experience of supporting Microsoft technologies (Windows 10/ more »
Employment Type: Permanent
Salary: £24000 - £25000/annum
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1st Line Support Engineer - Full time onsite in Northampton

Northampton, Northamptonshire, United Kingdom
Jumar Solutions
Job Title: 1st Line Support Engineer Location: Northampton (5 days per week onsite) Job Type: Full time, Permanent Salary: £24,000 - £27,000 Per Annum plus Company Benefits We are currently working with a large scale, well established, Midlands based IT Services provider, who require … a locally based 1st Line Support Engineer to join their rapidly expanding team in Northampton. The successful candidate will be able to swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and accurately. You will be … responsible for assisting in 1st Line team in overall operation & support for the client's customers. Skill and experience required: Previous experience working for an IT Services/MSP organisation Team player with excellent communication and organisational skills Experience and knowledge across the MS Tech more »
Employment Type: Permanent
Salary: £24000 - £27000/annum Pension, Holiday
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Service Desk Analyst/ 1st Line Support

Leicestershire, United Kingdom
Big Red Recruitment Midlands Limited
is encouraged, then keep reading – we may have the perfect match for you. Our client is looking for an experienced Service Desk Analyst/1st Line Support to join their busy IT team based in Hinckley, Leicestershire. For this role you will provide a single … on all IT related issues. You will be responsible for logging calls, troubleshooting broad ranging problems, and then escalating calls to 2nd & 3rd line technical support teams and relevant third parties. You will have full ownership of the calls that you take and will be responsible … an IT Support career and have the following: At least 12 months’ experience of working on a busy IT Help Desk/1st line support role Excellent communication and interpersonal skills Excellent customer service skills Experience of supporting Microsoft technologies (Windows 10/ more »
Employment Type: Permanent
Salary: £24000 - £25000/annum
Posted:

1st Line Support Engineer (5 days per week onsite)

Northampton, Northamptonshire, United Kingdom
Jumar Solutions
Job Title: 1st Line Support Engineer Location: Northampton (5 days per week onsite) Job Type: Permanent We are currently working with a large scale, well established IT Services provider, who require a 1st Line Support Enigneer to join their rapidly … calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and accurately. You will be responsible for assisting in 1st Line team in overall operation & support for the client's customers. Skill and experience required: Previous experience working for an more »
Employment Type: Permanent
Salary: £24000 - £27000/annum
Posted:

1st Line Technical Support Engineer

Ripley, Derbyshire, East Midlands, United Kingdom
Hybrid / WFH Options
In Technology Group Limited
infrastructure and communications network. As we continue to grow, we are seeking enthusiastic, driven, and ambitious individuals to join us on our journey. Position: 1st Line Technical Support Engineer As a 1st Line Technical Support Engineer , your role will involve … providing remote support across IT, data, hosting, and telecoms networks. You will take responsibility for the proactive maintenance of customer networks, utilizing our Remote Monitoring & Management (RMM) systems to ensure optimal performance. You'll work closely with the team leader to help achieve team Service Level Agreements (SLAs … Indicators (KPIs). Your role will require calm, consultative communication, particularly when dealing with customers experiencing critical system outages. Key Responsibilities: Provide technical support via phone and email, aiming for a first-time fix on all issues. Log all activities in the company's ticketing system, ensuring timely more »
Employment Type: Permanent, Work From Home
Salary: £24,000
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1st Line Support
the Midlands
10th Percentile
£22,750
25th Percentile
£23,250
Median
£26,000
75th Percentile
£27,188
90th Percentile
£28,950