1 to 2 of 2 Actionable Recommendations Jobs in the Midlands with Remote Work Options

in to support THE ROLE: You can expect to be involved in: mixture of analytics projects and data storytelling to share key insights and actionable recommendations stakeholders across the business from around the globe, communicating in a way that works for all hands on with SQL, SAS and more »

the business to understand the drivers that influence WFM. Monitoring adherence to SLAs across the contact centre and identifying areas that require improvement. Providing actionable recommendations which can be implemented to increase efficiencies within the contact centre. Producing periodic reports, including summarised findings. Developing and maintaining the operational more »