51 to 75 of 85 Customer Experience Jobs in the Midlands

Responsible for key programming, cutting, and vehicle entry services, this role involves both on-the-road and head office service delivery and ensuring exceptional customer satisfaction. Mobile Key Technician Nottingham, NG15 0EB On-the-road plus head-office service delivery 45 hours per week, Monday Friday (including paid lunches … The Culture: At 3D Group, we believe in promoting a friendly and dynamic work culture. Our team works collaboratively to provide excellent products and customer experience, and we value everyone's contributions. We are committed to fostering a positive workplace experience for our employees. What Sets Them … for the business. Ensure proactive communication within the team and the wider group. Maintain the highest quality of work in line with company and customer standards. Please note: This list may evolve with business requirements and individual skills. About You: 3D Autokeys is seeking an enthusiastic individual eager to more »

ll be involved in the full product engineering process. Our focus goes beyond just implementing new features – we're dedicated to crafting an outstanding customer experience through the development of high-quality, secure, and scalable software. 🛠️💻 Core Technologies: C#/.NET Core Microservices or Event-Driven scalable architecture … Blazor, React, or Typescript Tools: GIT, CI/CD, Octopus, infrastructure as code, and other DevOps magic ✨ Cloud: Azure is our main offering, but experience with AWS/GCP is a strong plus! Containerization: Docker and/or Kubernetes Bonus: Big Data processing (BI systems, Data lakes) Excited to more »

to day of the role: Lead and develop a high-performing ICT team, providing direction and resources for exceptional service delivery. Drive improvements in customer experience and operational efficiency through the adoption of emerging technologies. Manage ICT contract procurement processes and maintain a thorough understanding of equality issues … autonomously while leading the team and influencing senior management. Negotiate with internal customers and external suppliers to achieve organisational goals. Required Skills & Qualifications: Significant experience managing an integrated ICT function at a senior level within a complex organisation. Financial management skills, including budgeting, procurement, and contract management. Ability to more »

A Craft Engineering Apprenticeship with Ricoh is a fantastic opportunity for you to gain practical, industry experience and achieve qualifications relevant to your chosen career path - all whilst earning a wage! Role During this 4 year programme, you will learn how to carry out maintenance engineering activities, both planned … those seeking a career in the field of ‘hands-on’ engineering and is very much aimed towards those who favour a more practical learning experience based in a fast moving, highly automated workplace. Training Over the course of your apprenticeship you will work towards achieving your Level 3 Engineering … partners to optimise today’s world of print and influence the digital print applications and services of the future. We provide a world class customer experience that demonstrates digital manufacturing and showcases the latest technologies that Ricoh has to offer. We regularly welcome new and existing customers and more »

the office, 2 days WFH) Salary: £63k - £73k + bonus + benefits Do you want to work for a business that puts governance and customer experience at the heart of everything it does? Or perhaps you feel undervalued in your current role and would love to join an … procedures and contribute to the identification, assessment, communication, tracking and reporting of conduct regulatory change matters facing the Bank. You’ll have gained previous experience in a Compliance Manager role within the banking or mortgage arena and will have a very strong working knowledge of relevant regulatory requirements. It … s important that you have experience of leading and contributing to Compliance projects and that you possess excellent stakeholder management skills. Interested? Click apply and send over your CV. Not got an up to date CV? Don’t worry, you can always give me (Mark) a call on more »

As a member of our "front of house" service, ensure that our learners, customers, and stakeholders/partners are supported and have the best experience leading up to, during and beyond their time with DREEAM. In conjunction with the Education Coordinators, ensure that administration activities are efficient and effective … across DREEAM. Contribute to the redesign of relevant processes to maximise efficiency and learner/customer experience. Utilise our digital systems (following training) to support the planning, scheduling, delivery, and reporting of our high-quality education to our learners and stakeholders. Main duties of the job Support the maintenance … the shift. Where appropriate, inform other team members as part of our DREEAM escalation procedure. Ensure the provision of a prompt, responsive and professional customer engagement service via phone, email, our case management system (Dynamics 365) and Social Media channels. Escalating queries and concerns as required to other members more »

Business Applications Developer 'Full stack front end and back end development of application widgets to improve customer experience & optimise internal work flows to integrate with CRM.' £45000 + Bonus + Benefits East Midlands (Office Based) Commutable from Milton Keynes, Northamptonshire, Bedfordshire, Cambridgeshire, Leicestershire, Banbury, Oxfordshire, Warwickshire, North Buckinghamshire more »

fibre into our customers' homes and businesses. You will learn how to complete installations to a high standard and help to deliver a fantastic customer experience. You will be taught how to complete all aspe... more »

Are you a tech-savvy problem solver with a passion for cloud technology and 2nd/3rd line support experience? Do you know the ins and outs of Linux or Windows Server and want to join a team handling critical application support? Then look no further. Pax8 are offering … efficient resolution.Collaborate and Problem-Solve: Work collaboratively and logically to address and solve problems, escalating tickets to the appropriate line when necessary.Provide Top-Notch Customer Service: Deliver exceptional support and service to our clients, ensuring their cloud solutions run smoothly.Handle Multiple Tasks: Juggle multiple responsibilities, prioritize effectively, and maintain … day to day...Incident management, responding to all types of tickets within the required SLAAcknowledge and remediate alerts that come through to the ticket systemHandling customer phone callsDealing with escalations from other teamsMonitoring backup issuesCompleting server patching, ensuring automated processes are working and issues fixed where neededAssisting other teams around more »

Are you a tech-savvy problem solver with a passion for cloud technology and 2nd/3rd line support experience? Do you know the ins and outs of Linux or Windows Server and want to join a team handling critical application support? Then look no further. Pax8 are offering … Collaborate and Problem-Solve: Work collaboratively and logically to address and solve problems, escalating tickets to the appropriate line when necessary. Provide Top-Notch Customer Service: Deliver exceptional support and service to our clients, ensuring their cloud solutions run smoothly. Handle Multiple Tasks: Juggle multiple responsibilities, prioritize effectively, and … Incident management, responding to all types of tickets within the required SLA Acknowledge and remediate alerts that come through to the ticket system Handling customer phone calls Dealing with escalations from other teams Monitoring backup issues Completing server patching, ensuring automated processes are working and issues fixed where needed more »

Software Onboarding Manager to join an innovative and forward-thinking provider of fleet and asset management software. Up to £60,000 pa , dependent on experience Company Car/Car Allowance Field Based/Remote – Occasional meetings in Tamworth office 25 days holiday + Bank Holidays + 1 extra day … part of the implementation project delivery team, onboarding new customers whilst overseeing the full project lifecycle. Your key responsibilities will include: Simultaneously managing multiple customer projects with varying sizes, complexities and timescales. Collaborating with other departments to deliver the full scope of the project lifecycle, including data migration, implementation … dependencies. Working on other business critical IT projects as and when the needs of business arise. Identifying opportunities to drive efficiencies and enhance the customer experience. THE CANDIDATE Our ideal candidate will display previous experience of managing customer onboarding and software implementation projects. As customer relationships more »

#GoWithYourFlow Come and join us as a highly skilled and motivated Platform Operations Manager joining our newly created IT team to help deliver exceptional customer support to our customers and colleagues. This Platform Operations Manager role requires strong leadership skills, technical expertise, and a customer-centric mindset. The … Desk Manager, you will take on a pivotal role in our organisation. Youll lead and manage a brand new team, dedicated to delivering exceptional customer support in a fast-paced and dynamic environment. Your primary responsibilities as Platform Operations Manager will include overseeing day-to-day operations, ensuring that … our support services meet and exceed customer expectations, and continuously improving our service desk processes. Bringing your leadership skills to the forefront of this Platform Operations Manager role , you will inspire your team to achieve their best. Your technical knowledge will be crucial in troubleshooting complex issues and providing more »

productivity within all relative departments. Develop and drive good working relationships with internal and external stakeholders, including all operational departments, suppliers, supply chain management & customer services. Ensuring operational service level agreements are achieved and continuous improvement is driven across all 3 functions. Deliver and maintain daily operation in line … with internal SLA’s and KPI’s Ensuring efficient lines of communication are maintained between team members, operational management, the customer, other internal departments and external suppliers. Implement and maintain effective QC functionality across all departments to deliver maximum performance and overall customer experience. Ensuring all suppliers adhere … any issues and information that may be required for the next shift. To complete and maintain 1 to 1’s within department KNOWLEDGE AND EXPERIENCE Knowledge of all Warehouse Operational roles. Experience in supplier management and SLA negotiation. Experience in leading and developing a team. Microsoft Office more »

commerce accounts, implementing strategies to drive sales and revenue growth, analysing market trends and competition, and collaborating with cross-functional teams to deliver outstanding customer experiences. The person: The ideal candidate will have: A Strong understanding of e-commerce platforms and marketplaces Strong experience of the Amazon platform … both vendor and seller including advertising Experience in account management and driving sales growth Analytical skills and ability to interpret data to drive business insights Excellent communication and relationship-building skills Proficiency in Microsoft Office, particularly excel and e-commerce analytics tools Experience of working within the consumer … goods sector, with licensing industry experience being a distinct advantage Salary: £35,000 - £45,000 basic (DOE) + bonus Contact: Consultant: Rina Gokani Reference: RG/86841 Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your more »

and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 43,026 + employees from over 80+ nationalities, as of … in relation to contract mobilisations and demobilisations, in line with existing internal procedures Ensure that all administrative legal obligations are adhered to and excellent customer service is given Communication via email and letter correspondence and via telephone with various levels of management and external parties Ensuring all transferring employees … to changes in a fast pace working environment Excellent communication skills, be able to communicate at all levels, both with internal and external customers Experience in working with Microsoft Outlook and various Microsoft Office programmes Desirable Criteria: Previous experience in providing HR administrative support Broad knowledge of employment more »

the design, manufacture, and distribution of luxury automotive brands, recognised globally for our commitment to innovation, quality, and engineering, centred around a world-class customer experience. Responsibilities Managing and supporting suppliers for successful Supplier Launch readiness for all new model activities Implementing and managing advanced product quality planning (APQP … IATF16949 and ISO9001 standards. Essential Skills Bachelors degree in Mechanical Engineering, Automotive Engineering, or a related and equivalent discipline Minimum of 5 years proven experience in an STA role working on Supplier Quality Assurance within the automotive industry within an OEM or 1st Tier Supplier Knowledge of Manufacturing processes more »

per week Salary £32,000 per annum We are seeking a skilled professional with a passion for forecasting and a dedication to enhancing the customer experience. Join our team and play a pivotal role in effectively planning and forecasting to meet customer demand while optimizing service delivery. The … live operation daily. Providing detailed analysis of real-time variance to plan and liaising directly with stakeholders to provide regular updates and recommendations. Proven experience of leading a team Experience of conducting one-to-ones/appraisals and mentoring of individuals Performance management skills Proven experience of … make independent balanced decisions and adapt quickly in reactive situations, working effectively either independently or as part of a team. What you will Need: Experience in forecasting on a weekly/monthly/annual basis Sound knowledge of the planning cycle Good understanding of contact centre/call centre more »

fibre into our customers' homes and businesses. You will learn how to complete installations to a high standard and help to deliver a fantastic customer experience. You will be taught how to complete all aspects of the installation from start to finish, so connecting the customer to our … the router. The ideal candidate will be a hands-on, practical person with a keen desire to learn new skills. You will have excellent customer skills, a strong work ethic and a willingness to go the extra mile when needed, to make sure our customers are connected first time. … Responsibilities Successful first-time completion of all installations in a friendly, professional manner to a high standard. Meeting and exceeding customer satisfaction and expectations. Ensuring quality standards are met and maintained. Documenting of the installation from start to finish through use of a smart phone app. Completion of Microsoft more »

Responsible For: Retail Sales Development, Commercial Sales Development, Retail Marketing, Retail Assets. Retail & Commercial Product Selections. Preferred Candidate Background: Pride yourself on your relentless customer focus and understanding of the ever-changing retail landscape? Looking for a role where you can work cross departmentally, build strong relationships and trust … sales revenues from our 11 Retail Stores across the UK (plus occasional EXPOs and pop ups), implementing our vision of delivering a first-class customer experience. This senior management role will also work closely with the Retail Operations Manager to ensure strategic, operational and commercial objectives are met, and more »

our new and existing business consultancy teams. We are currently looking to recruit Application Consultants who will play a crucial role in providing exceptional customer experiences through the delivery of top-notch consultancy services. Your primary focus will be on ensuring successful project implementation and delivering excellent customer satisfaction. This consultancy role will encompass Payroll AND/OR HR, and hence, prior knowledge and experience in these domains are indispensable. These positions offer remote work options, as MHR head offices are based in Nottingham. However, occasional travel to customer sites MAY be required during the … week. We are actively promoting remote working to accommodate our widespread MHR customer base across the UK. Key Responsibilities: Provide high-quality Payroll AND/OR HR consultancy services to customers and prospects, ensuring strategic and operational objectives are met. Implement business changes with technology support, seeking efficiency and more »

C/4 or above in GCSE maths AND English. Must have valid driver's license and access to vehicle. 3-12 months sales experience Been in the UK for the last 3 years. Skills requirements Communication skills, IT skills, Customer care skills, Initiative, Creative, Training to be … the responsibility to sell a specific product line or service. They plan their sales activities, lead the end-to-end sales interaction with the customer and manage their sales internally within their organisation. They will be responsible for retaining and growing a number of existing customer accounts, and … generating new business by contacting prospective customers, qualifying opportunities and bringing the sales process to a mutually acceptable close. A Sales Executive will develop customer relationships by establishing rapport and building trust and confidence in their own and their organisation’s capabilities through demonstration of detailed product knowledge, competitor more »

and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 35,915+ employees from over 80+ nationalities, as of June … and the Credit Control Department. • Facilitating debtor payment to agreed terms. Taking actions to address late payment, with a focus on root cause resolution. • Customer queries to be logged, escalated and followed up timely with relevant department. • Effective management of collection system, adhering to all best practice standards. Essential … Criteria: • Previous experience in a Credit Control role gained within a fast-paced organization. • Clear, focused and driven to achieve cash collection targets • Excellent customer services skills with a proven track record • Ability to work on own initiative • Solution orientated with good problem-solving skills • Advanced competency with more »

have been retained by a leading manufacturer and distributor of high-quality industrial valves serving customers across the UK. With over 20 years of experience, they pride themselves on providing expert technical support and innovative valve solutions to meet the diverse needs of their clients. The Role: They are … Engineer to join our team in the West Midlands. In this key role, you will be responsible for driving sales growth and building strong customer relationships in the region. You will work closely with their engineering and product management teams to provide technical expertise and deliver tailored valve solutions … to meet customer requirements. Key Responsibilities: Develop and execute sales strategies to achieve revenue targets across the Midlands & North. Engage with new and existing customers to understand their valve application needs. Provide technical guidance on valve selection, sizing, and configuration. Prepare quotations, proposals, and presentations to win new business. more »

cross-functional service. Key Responsibilities Contribute to a successful Automation Engineering team with a core function of supporting internal business units provide a positive customer experience. Focus on reducing manual processes across all business requirements. Working with the development teams to implement and improve continual deployment processes, enabling true … agile but safe software delivery. Work with the Customer Support function of the business to enable a push left of customer fixes to the 2nd line support team. Ensuring we run a true 3rd line function in Service Ops. Create and build a close relationship with the ParentPay … place for ParentPay development teams, embracing the principles of CI/CD. The transformation to CI/CD across the Group Should demonstrate transformation experience as hearts and minds are won and everyone is taken on the journey Skills, Knowledge and Expertise Maintain a scalable, resilient & secure CI/ more »

A rapidly growing manufacturer and distributor of high quality and innovative LED lighting products and wiring accessories for a global customer base. The Group supplies a blue chip and diversified customer base of trade distributors, retailers, wholesalers, and project developers with a wide range of products which broadly … entering product listings, pricing, and promotions Taking ownership of the end-to-end process, from product upload to order fulfilment, to enhance the overall customer experience. The Person To be considered for the role of Amazon Account Manager, you must possess the following attribute Analytical with strong focus on … attention to detail. Experience of fully managing a busy retail account (ideally both UK and international) Confident using Advertising Console. Strategic thinking with a creative mindset and passion for innovation. Strong project management skills with the ability to prioritise tasks and meet deadlines in a fast-paced environment. Commercially more »