1 to 25 of 83 Customer Service Jobs in the Midlands with Remote Work Options

Service Delivery Coordinator Location: Bilsthorpe, Newark, NG22 8UA, UK Salary: Competitive + Benefits Contract: Permanent Contract Hours: Part time - 20 hours per week Service Delivery Coordinator - Benefits: A competitive salary in a growing company committed to our people. 29 days holiday incl. bank holidays. Holidays increase with length … cinema, shopping and many more Life Insurance (3 times salary). Employee Assistance Program. Bike2Work scheme. Free on-site parking. Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a Service Delivery Coordinator to join our Customer Experience Team. Service Delivery Coordinator - The Role: To boost the overall customer experience by ensuring that all Enva services are delivered seamlessly, on time, within budget and with a customer centric approach with every interaction. Service Delivery Coordinator more »

Customer Service Engagement Advisor Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management,Customer Service. We're on the hunt for a … Customer Service Engagement Advisor, armed with exceptional customer service, organizational, and relationship-building skills. Basic IT knowledge is a must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You … ll be an integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work hand-in-hand with other departments to ensure seamless alignment of our service delivery function with our clients. This role thrives on reactivity, calling more »

Position: Customer Service Advisor Location: Hybrid within commutable distance of Coventry (CV6) Start date: 10th June 2024 (Will be required to attend site for a minimum of 4 weeks to attend training and to collect homeworking equipment, You will then be able to work remotely once you have … available between 8am -6pm) Type: Temporary to Permanent for the right candidate Blue Arrow is offering a superb opportunity to work as a customer service representative, Working remotely but within a reasonable commute to Coventry. The role promises sociable working hours, a competitive pay rate and the … also helped to halve harmful emissions in London since 2019 and keep the capitals road network running smoothly and safely. As a Back-Office Customer Service Representative, you'll be responsible for the behind-the-scenes processing service of Transport for London's Road User Charging system. more »

Customer Service Account Executive - Fulfilment Northampton, Northamptonshire Up to £27,699 per annum, depending on experience About us Were an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our … from a friendly team and realise your full potential in a fast-growing company, this is the role for you. The role As a Customer Service Account Executive, you will provide front line telephone and email support to a portfolio of Fulfilment Clients, understanding their bespoke requirements and … providing a high level of customer response and service. The key responsibilities of the role will include: - Resolving day to day queries including processing of all orders and any correspondence relating to those orders with the customer and other ILG departments - Utilising the client and in-house hosted more »

have a passion for digital technology and IT – You’re looking for a role that offers variety along with the opportunity to combine your customer service, problem-solving and technical skills. You’re looking to join a company where your efforts are valued and where you can visibly … Holidays Hybrid Working Eye care vouchers Social events throughout the year Company Sick Pay Scheme Workplace Mental Health Initiative This role would suit a Customer Service Advisor, Customer Service Executive or Desktop Support Agent with experience or an interest in anything tech-related such as IT more »

Join Growing Team as a 1st/2nd Line Support Engineer! Are you passionate about technology, customer service, and being part of a dynamic team? Were thrilled to announce an exciting opportunity with a maturing business, a dedicated Microsoft Partner and Managed Service Provider (MSP) that has … vision and expertise will drive continued success. The Role: As a 1st/2nd Line Support Engineer, youll play a pivotal role in their customer-centric approach. Heres what youll be doing: First Line Support : Handle initial customer inquiries, troubleshoot technical issues, and provide timely solutions. You will … need proven ticket handing skills/experience. Second Line Support : Dive deeper into complex cases, collaborating with our team to resolve challenges efficiently. Customer Service Excellence : Your soft skills matter! Deliver exceptional customer service, ensuring our clients feel valued and supported. Experience of supporting more »

a vital role in delivering the best outcomes for us and our customers. We are looking for colleagues who are passionate about providing excellent customer service, have outstanding communication skills and a high attention to detail to deliver a seamless and memorable experience for our customers following a … road traffic accident. Job Details Accurately logging the first notification of motor claims, including setting clear expectations of the service journey with the customer's Proactively managing a portfolio of claims that you have registered and carrying out initial investigations on both first-party and third-party claims … correct liability decision on every claim, as well as identifying indemnity issues and managing resolutions Having difficult conversations with customers about liability decisions preventing customer complaints Skills we would love you to have Claims, insurance or robust customer service experience Strong decision-making and influencing skills Outstanding more »

out of either our Exeter or Ledbury office, with a hybrid working arrangement of 60% office and 40% home working. Responsible for providing exceptional customer service and technical support, the Tier 2 NOC Engineer will respond to customer inquiries, resolve technical issues, and ensure the smooth operation … supporting Layer 2 and Layer 3 services on GPON and XGS PON access networks, Juniper core network, BNG, and firewall infrastructure. Key responsibilities encompass customer support, technical troubleshooting, incident management, and network configuration. Skills & Experience Required Experience: 3+ years in an engineering and/or network support role with … supplier interaction/management. Education: Higher education graduate in IT, networking, computing, electrical/electronic engineering. Customer Service: Previous experience in customer service or technical support, preferably in telecommunications. Technical Aptitude: Strong ability to troubleshoot network connectivity, hardware, and software issues. Communication Skills: Excellent verbal and more »

Graduate Customer Support Coordinator Location: Coventry Salary: Competitive Working Hours: Monday to Friday (8:30 AM to 5:00 PM or 9:30 AM to 5:30 PM) with flexible hybrid working up to once a week and early finish every other Friday. Exciting Opportunity for Recent Graduates! We … are looking for an enthusiastic Gradute Customer Support Coordinator to join a renowned organisation within the order management sector. This role is an excellent opportunity for graduates with experience in a customer service office environment, aiming to advance their careers in a dynamic workplace. Key Responsibilities: - Act … as the primary point of contact for customers, managing orders from placement to delivery to ensure a premier customer experience. - Oversee order book reviews and manage late backlogs. - Maintain proactive communication with customers and internal teams using various platforms like OEC ticketing. - Address customer enquiries and resolve delivery more »

At WorkLyf we are recruiting for a SMR Vehicle Service Co-Ordinator based in Newcastle-Under-Lyme. (Hybrid work available) Purpose To ensure the effective delivery of customer service; with a specific focus on operational activities relating to the technical in-life support of vehicles/drivers … all KPIs/SLAs and statutory requirements are met in full at all times. Key Accountabilities To be the dedicated point of contact for service/maintenance booking enquires, including assisting with breakdown queries. To provide excellent support to drivers who may be in a distressing situation due to … vehicle breakdown/maintenance. To follow business defined rulesets to achieve customer outcomes for their fleet. To develop relationships with stakeholders in order to resolve challenges for clients and drivers within agreed SLAs. To develop strong relationships with third party suppliers to ensure the most cost-effective route for more »

PORTUGUESE SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY : £13.00 PER HOUR People Solutions are looking for a Portuguese speaking Customer Service Advisor for our Client based in Birmingham. The requirement to speak to Portuguese is necessary for this role as you will be speaking to Brazilian Nationals more »

Your responsibilities: Customer Relationship: Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors … and resolver groups service level management. Recognize and develop technical and financial optimization potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance more »

Job Title: Planning Coordinator Job Type: Permanent Location: Solihull (Hybrid) Salary: Up to £32,000 D.O.E Key Skills: Customer Service/Service Delivery, PC literate, Resource Planning/Workforce Management systems Fantastic opportunity to join a data/insights company who work with some of the worlds … on the lookout for a Planning Coordinator who is able to support their operations team by tracking and planning of installation as well as service schedules. What the role will entail; Involvement with the procurement and fulfilment of equipment. Coordination for the end-to-end delivery of service … the billing process. The successful candidate will have; Experience working with Workforce Management & Resource Planning systems. Good working PC knowledge Previously worked in either Service Delivery or Customer Service/Operations. Ability to make fast and clear decisions. Interpersonal and communication skills as well as having good more »

looking for a 1st Line IT support to provide IT and consultancy services to small to medium sized businesses. The primary objective of the service desk is to provide an efficient, friendly and effective first line problem solving service to their customers. The main objective working on the … Service Desk, you will be responsible for accurately logging service request calls for IT problems and provide guidance/support/solution over the phone and keeping the customer informed at all times. Benefits Full time – Permanent £25,000 -£27,000 (based on experience) Hybrid working … in the office) Monday – Friday – (9am - 5pm) 20 days + BH Pension Scheme Key Responsibilities Provide a helpful professional first/second line support service to customers Perform predefined daily/weekly/monthly maintenance checks and tasks Log all service requests against the customer account in more »

develop with the business. This is a critical role supporting the front-line Sales Team by assisting in the design, costing and preparation of customer quotations, working with both the Sales and Technical team to ensure our proposals meet the customer requirements competitively. As well as supporting proposals … where necessary. The ideal Candidate: The ideal candidate will be able to demonstrate the following competences: Responsibility Collaborate with the team to deliver excellent customer service at all times. Manage the on-vehicle Sales Order Processing (SOP) inbox, check system designs and BOMs, populate and issue Workshop Request … of orders. Generate completion paperwork. Support the Head of On-Vehicle Sales, Key Account Managers and Business Development Managers, by designing, costing and creating customer proposals for their managed and target customer accounts. Serve as the first point of contact for clients seeking service advise or technical more »

We are looking to hire a Service Desk/Support Analyst for a well-established Information Technology Services and Solutions company. the company develops applications for the banking industry and then migrating to a full IT services organisation. As a Service Desk/Support Analyst, you will act … contact for IT-related queries from our client. About You To join us, you will need the following: Previous experience providing IT support. Exemplary customer service and problem-solving skills Experience in administering and supporting the latest Microsoft technologies. Troubleshooting skills with Microsoft Office issues (2003 and onwards … and support all versions of Windows desktops. Knowledge of Active Directory, M365, Azure AD Knowledge of ITIL Specifically, you will: Provide efficient and effective customer service to end-users and other stakeholders. Act as the first point of contact for technical service requests. Log and maintain chronological more »

We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs. THE ROLE IN SHORT: The Customer Experience Management team (CX-M) exists to understand the needs of our customer, create intimacy, adapt solutions to meet these needs and maintain … to deploy skills independently of the Sales teams, allowing both activities to retain their integrity and put the user first. Our CX-M: Create customer intimacy by proactively keeping in touch with clients Coach our customers to get value from Masternaut products and services Are responsible for monitoring, reviewing … and implementing improvements to service performance Act as the first point of escalation for our customers for any complex queries or issues Without commercial priorities, a CX-M is often best placed to be the early warning system to address any issues up front, avoiding an escalation of customer more »

Junior IT Service Delivery Manager Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management We're on the hunt for a Junior Service Delivery Manager armed with exceptional customer service, organizational, and relationship-building skills. Basic IT knowledge is a must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an … integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work hand-in-hand with other departments to ensure seamless alignment of our service delivery function with our clients. This role thrives on reactivity, calling for someone eager more »

Junior IT Service Delivery Manager Northampton (hybrid 3 days in 2 days out) Salary is 27k-33k (Depending on experience) Skills: Service Delivery, KPI, SLA, Service Desk, ITIL, M365, Azure, IT Support, 1st line, Cloud, stakeholder management We're on the hunt for a Junior Service Delivery Manager armed with exceptional customer service, organizational, and relationship-building skills. Basic IT knowledge is a must, with familiarity in M365 as a cloud-based licensing software application. Your main gig? Juggling multiple clients' queries, ensuring timely responses within agreed SLA timeframes. You'll be an … integral part of our service delivery team, backed by the Service Delivery Manager. Collaboration is key as you'll work hand-in-hand with other departments to ensure seamless alignment of our service delivery function with our clients. This role thrives on reactivity, calling for someone eager more »

Account Manager OR Fast Track Engineer position. This unique opportunity will allow the right person to flourish as a Technical Engineer and as a Customer Success Manager, working for one of the UKs leading Microsoft Solutions Partners, with 8 Microsoft Specialisations and 5 Microsoft Designations. Role Overview: As aMicrosoft … successful onboarding of workloads within M365. Responsibilities: Provide technical guidance, best practices, and remediation steps to successfully onboard users to Microsoft Office 365. Support Customer Success Managers (CSMs) during customer welcome calls by addressing technically minded questions. Lead technical workshop discussions with customers across specific M365 workloads, tailoring … approaches to help them achieve their goals. Own technical workshop engagements through their lifecycle, ensuring satisfactory customer resolution. Accurately record time in a centralized system for reporting on customer service usage. Requirements: Practical knowledge of the full M365 stack Hands on technical support experience and capabilities Any more »

small number of established on premise applications. Having ideally had previous experience within SaaS support, you will need to be passionate about delivering excellent customer service, have a proactive attitude to problem solving, and buy into the team ethos. You will be working with the Resolver Team with … a focus on tackling more complicated customer issues passed through from the first line support team as part of a tiered response team to provide efficient assistance to customers. There will be a focus on joining of developing both product and technical skills to be able to resolve complex … collaborative approach, so a team player mentality and a willingness to help your colleague will be a key attribute to the role. ESSENTIALS Excellent customer service & communication skills. Excellent analytic skills and problem-solving abilities. Ability to multitask and handle multiple simultaneous issues. Knowledge of Microsoft Windows Operating more »

they pride themselves on building strong relationships with clients and helping them evolve with cutting-edge technology. If you are passionate about technology and customer service, and you're ready to kick-start your career in IT support with a dynamic and supportive team, apply now to join … Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Provide first-line support for all service tickets via phone, desk director, or email. Manage workload effectively and identify escalations when necessary. Handle general inquiries and complaints from customers. Communicate clients … needs to relevant internal departments. Manage and maintain customer network documentation. Ensure accurate incident logging and prioritise timely responses to client requests. Work closely with the Service Manager to address incidents. Identify emerging technologies beneficial to clients and solutions. Receive comprehensive training throughout the apprenticeship program. Full training more »

and manufacturing specialist machinery used in a range of sectors including aerospace, automotive, Oi & Gas, Energy, and Industrial component manufacturing. They are seeking a Service Engineer on permanent basis; this is a field-based role working the UK Midlands and Northwest regions. Commutable from: Birmingham, Leicester, Nottingham, Manchester, Liverpool … Salary: up to £ 45,000 p.a. + Company Car + 5% Employer Pension + Paid Overtime + Daily Meal Allowance Payment The Role The Service Engineer will visit customer sites to provide both planned and reactive care and maintenance of the equipment. This is a full-time remote … position working in the wider Midlands and North West regions with daily travel required to sites. The Service Engineer will provide technical support, support the commissioning and installation of new machines, repair any faults, and identify the appropriate corrective actions for the customer. The Service Engineer will undertake more »

Junior Service Delivery Manager Northampton £27K - £33K + Company Benefits Our client is a top-tier IT service provider in Europe with 40 years of experience, known for their innovative and collaborative approach. Operating in 14 European countries and managing over 85 system houses and e-commerce entities … services. By focusing on accessibility and local presence, they provide extensive support through their global network of IT partners. The Role: As a Junior Service Delivery Manager, you will be a proactive and customer-focussed individual primarily responsible for managing a shared inbox for client inquiries, requests, and … as needed. Coordinate with internal teams to address client requests and resolve issues in a timely manner. Escalate complex issues or requests to Senior Service Delivery Managers or other relevant stakeholders as necessary. Maintain detailed records of client interactions and actions taken to ensure accountability and transparency. Collaborate with more »

12.91 per hour) plus benefits Are you a tech enthusiast who is looking for an opportunity to use your knowledge to resolve customer issues and solve problems? We have a great opportunity for a Junior/Trainee IT Support/Technical Support candidate to join our Client's growing … responsible for handling technical support queries from customers, remotely investigating IT issues and trying to resolve software problems. Who are we looking for: Great customer service skills Good IT knowledge with an interest in technical systems A strong work ethic, happy to work in a team environment You … working in a Technical Support Agent or IT Support role at present and are looking for a change. You may be working in a customer service role, with an interest in the IT field and need someone to give you an opportunity. My client are really open minded more »