1 to 25 of 429 Customer Service Jobs in the Midlands

technical support to colleagues, assisting with systems and end-user devices. Your responsibilities will include incident management, problem resolution, knowledge management, and ensuring exceptional customer service. Key Responsibilities: Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues … within SLAs. Create and maintain knowledge articles to aid in issue resolution. Complete service requests such as software installations and hardware setups. Escalate complex issues to the relevant teams and coordinate external technical support when necessary. Qualifications & Experience: Previous experience in an IT support role. Familiarity with the client more »

the commercial real estate needs of its clients worldwide. The Opportunity: This role is responsible for ensuring that you deliver a professional and complaint service to our client. The role will own and manage planned and reactive work requests to designated client sites. The role will work closely with … the wider site/account team to provide a consistent best in class service model. Responsibilities: * Ensure all technical KPIs, SLAs, and statutory tasks are met, updating asset records and Life Cycle Asset Management data. * Raise and allocate corrective maintenance work orders accurately, providing comprehensive information upon closing tasks. … engineering experience -BMS, plumbing etc * NEBOSH or similar QHSE qualifications * Knowledge and experience in PPM Systems * Competence to Deliver to client SLAs and KPIs * Customer Service experience An amazing opportunity to work for a leading facilities management business. Apply now to find out more more »

reporting technical faults on behalf of customers, upselling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries. Main Duties - To ensure high standards of customer service, taking … and inputting orders efficiently and accurately. - To have a clear and personable telephone manner. - Take ownership of solving customer issues through proactive customer service. - To promote the sale of LWC Drinks' own brand products. - To retain strong relationships with account managers, helping them in acquiring new business and … the office; confirmation, sorting the post, filing, processing orders etc. - Plan calls and target GAPs in supply using relevant systems. Knowledge and Experience: - Excellent Customer Service Skills. - Use of Microsoft Excel for spreadsheets and records. - Ability to use the Trinity system. - Good teamwork skills. - Good communication and relationship more »

in the provision of highly skilled technical professionals for the built environment. We pride ourselves on our ability to deliver an exceptional level of customer service and seek to create long-lasting, dependable relationships. We are an equal opportunity employer and value diversity in our company. We do more »

Our client is looking for a Sales Support/Purchasing Executive who has a flair for sales support and a passion for providing exemplary service to customers to join their Procurement team. You will be working in a vibrant and people-focused business, and this is an excellent opportunity … of sales order, and purchasing of products. The successful candidate will work closely with the projects, technical, and installations teams to offer first-class service to customers. The ideal candidate will have experience ordering goods within the education IT sector, be an exceptional communicator, accustomed to liaising with internal … and external customers, and understand and practice the key principles of good customer service. The role requires excellent attention to detail, ensuring quotes are generated accurately in the CRM system, converted effectively to sales orders, products are ordered on time, and provide the best value to customers. Responsibilities include more »

client is looking for an Internal Sales Support/Purchasing Executive who has a flair for sales support and a passion for providing exemplary service to their customers to join their Procurement team. Our client is a vibrant and people-focused business, and this is an excellent opportunity for … of quotation, production of sales order, and purchasing of products. They will work closely with projects, technical, and installations teams to offer first-class service to customers. Based in the Witney head office, the role reports to the Procurement Manager. You will have experience ordering goods within the education … IT sector, be an exceptional communicator, used to liaising with internal and external customers, and understand and practice the key principles of good customer service. The role requires excellent attention to detail, ensuring quotes are generated accurately in the CRM system, converted effectively to sales orders, products are ordered more »

scheme twice a year EOTM £75 voucher Awarded "Great place to work" in October Monday-Friday 37.5 hours per week 9-5 Death in service Perkbox, Perkbox Medical, Perkbox Rewards & Recognition Edenred Eye Care Scheme Workplace Nursery Provision Free parking Key account Operator Role: Effectively communicate Export/Import … needs start to finish between the key account and the forwarding office. An exceptional customer care standard at all times. Communicating daily on the phone. Ability to build relationships Invoice jobs on completion Freight Coordinator Requirements: Freight experience Import or Export essential Previous experience of working for a Freight … Forwarder is essential Operational skills Excellent Customer Service experienceWR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs. WR is acting as an Employment Agency in relation to this vacancy more »

We are delighted to be working exclusively with a Leicester based client within the service industry for a recruitment drive to boost their customer service team. Due to continued growth and expansion my client is looking to recruit an additional 7 Advisors to join their existing Customer … Friday 8am to 4pm. All interviews will take place over the next 2 weeks will start dates in June for successful candidates. As a Customer Care Champion you will join a team helping to deliver customer commitments and help shape the future of the company and your individual … communication skills, both verbally and written. Proven experience dealing with a high workload, able to work both proactively and reactively to resolve queries Great customer services skills, experience within customer service driven role is a distinct advantage for this position Have a postive outlook and be able more »

assembly of the whole unit and how it interacts with other components to be a complete drive unit to not only meet but supersede customer expectations on vehicle performance during the vehicles lifecycle. In support of this you'll resolve issues with component engineering and vehicle attribute teams to … develop designs that meet targets and ensure that all appropriate customer standards are met throughout design maturation. You will also provide input into new feature development and ensure all programme design solutions are met along with ensuring that there is design compatibility between all components. You'll also have … to the Head of electric powertrain, responsibilities will include: Assist and contribute to the generation of targets and verification methods that are driven by Customer, Function Requirements, Failure Modes and Effects Analysis, (FMEA) Provide technical support and assistance across the operational team on topics relating to the integration and more »

become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing * Deliver an efficient Print Room and design service to the customer, to meet agreed SLA’s and customer satisfaction * Help solve operational problems quickly and efficiently to ensure the most … efficient service is provided * Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered * To deliver the attached job profile, specific to site requirements to meet the business needs and … client expectations * To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s * Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. more »

To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and … functionality. Respond to customer service requests for the repair of business equipment and... APCT1_UKTJ more »

Are you looking to join an award winning organisation that can offer great career progression? Are you passionate about technology and delivering great customer service? Then this could be the role for you. Due to expansion within their team, our client, a highly recognised global brand, is looking … to add to its IT Service Desk Team. You will be the main point of contact for technical support. The Person You will have at least one year of experience providing 1st Line IT Support in a professional service environment You will have gained good exposure to Microsoft … be an excellent communicator who is able to deal with internal stakeholders at a senior level. You will be an individual who provides excellent customer service and can demonstrate this. The Benefits Once trained flexible working is available Excellent Career development and financial support for future development Private more »

to Nathan Stewart, Field Operations Brigg, the successful candidate would be responsible for the delivery of repairs and restoration, reinforcement delivery, new connections and customer diversion projects to high levels of customer expectations, strict safety standards, stringent time, cost and quality parameters. This role will need the candidate … duties. Key Responsibilities: Project management and responsibility for maintenance, restoration, repairs, overhead, site safety or new connections to the network to high levels of customer expectations, strict safety standards, stringent time, cost and quality parameters. ·Planning and delivery of a wide range of projects/activities across multiple work … once minimum criteria is met ·Provide coaching and mentoring to develop trainees throughout the business Key Competencies: •Health, Safety & Environment •Operational Knowledge •Project management •Customer Service •Finance Qualifications & Experience: Essential Qualifications: •ONC/ILM •Full UK Driving Licence •Excellent customer service skills •Knowledge of the distribution more »

and implementing business critical software. You’ll be detail orientated and have an ability to translate automotive processes into software solutions. This is a customer focused position, and regular travel to customer sites will be a part of your day-to-day role. Your responsibilities will include: Implementing … quality implementation process, and continuously reviewing the way we do things to ensure we deliver high quality implementations each time. Working closely with the customer to understand their needs, setting up and selecting the appropriate parameters, and ensuring the system is set up correctly prior the 'Go Live' date. … Providing onsite and remote consultancy to our customer as needed. Delivering informative and clear training sessions to ensure they get the maximum value from the system. To continuously develop your system knowledge- including parameters, functionality, and integrations. About you The ideal person for this role will be an excellent more »

and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ. Position Overview: As a Customer Relations … point of contact for customers, ensuring that their needs are met and their expectations are exceeded. Key Objectives: Serve as the liaison between the customer and the nGeneration Managing Director. Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the … satisfaction of the customer. Main Responsibilities: Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations. Measure, monitor, and make recommendations for improvement of the customer service delivery experience. Attend customer head office on a weekly basis as required. Act as an more »

policies and processes. · Operational Management: Ensure that all operational KPIs are met, and all assets are compliant (with any exceptions managed or escalated). · Customer: Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts. · People: Provide leadership … C&G level preferably ONC/HNC or higher. · Experience of managing direct and subcontracted engineers. · Awareness of compliance requirements across all areas of service delivery. · Strong communication skills with good levels of numeracy and literacy. Conversant with Microsoft Office (Word, Excel, Outlook, SharePoint, and PowerPoint). · Strong organisational … ability to prioritise workloads. Desirable Experience · Experience in the FM business. · Approved Person in one or more disciplines. · Experience of delivering high levels of customer service. · Identification and delivery of contract growth. Hours of Work · Monday to Friday, 8am – 5pm Benefits 25 days annual leave plus Bank Holidays, plus more »

Junior Service Delivery Manager Northampton £27K - £33K + Company Benefits Our client is a top-tier IT service provider in Europe with 40 years of experience, known for their innovative and collaborative approach. Operating in 14 European countries and managing over 85 system houses and e-commerce entities … services. By focusing on accessibility and local presence, they provide extensive support through their global network of IT partners. The Role: As a Junior Service Delivery Manager, you will be a proactive and customer-focussed individual primarily responsible for managing a shared inbox for client inquiries, requests, and … as needed. Coordinate with internal teams to address client requests and resolve issues in a timely manner. Escalate complex issues or requests to Senior Service Delivery Managers or other relevant stakeholders as necessary. Maintain detailed records of client interactions and actions taken to ensure accountability and transparency. Collaborate with more »

maintenance to ensure high performance and reliability. Generate and present data reports to the Facilities Manager. Conduct risk assessments and identify potential threats to service delivery. Drive continuous improvement in productivity and quality within the Facilities team. Collaborate with Security to manage access control. Coordinate with Change, Architecture, Professional … and IST delivery. Strong organizational and prioritization skills. Knowledge of crisis management and command control. Excellent technical report writing skills. Team player with strong customer service skills. Flexible working hours and a full UK driving license. Desirable: SC Security Clearance IOSH qualification General Requirements: Exceptional communication skills. Experience more »

Type: Full Time/Permanent/Office Based Hours: Monday to Friday – 08:30 – 17:00 Benefits: 25 days holidays increasing with length of service one day per year, plus bank holidays, additional 1-day annual leave for your birthday, super modern workspace @ the Vulcan Works, extended lunch hour … job adverts. Ad hoc administration Requirements for the Candidate Manager Ideally 1 years' experience as a Recruitment Resourcer or within a similar role. Excellent customer service and administrative skills. Strong attention to detail with great communication skills both verbally and written. Able to work effectively under pressure and more »

CRM are leading Sage Business Partners with a focus on providing high-impact ERP, Accounting and CRM solutions across the UK. With an impressive customer base that includes over 350 Sage 200 and Sage Intacct clients we have established a strong reputation for delivering excellent technology solutions, backed up … by outstanding customer service. With established development, support, implementation and training teams, we are well resourced for sustained organic growth, aspiring to be the leading UK provider of Sage mid-market business systems. We are currently seeking an enthusiastic and driven person to join our Account Management team and … base, developing revenue opportunities for our company whilst adding further tangible value to our clients' businesses. You will also be responsible for keeping our customer database up to date by verifying and updating records resulting from interactions with clients and maintaining a pipeline of potential revenue opportunities. You will more »

for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms … Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. We have 32 delivery centers in 14 countries spread across 6 continents, with 35,915+ employees from over 80+ nationalities, as of June, 2018. Key Responsibilities & Deliverables: • Credit … and the Credit Control Department. • Facilitating debtor payment to agreed terms. Taking actions to address late payment, with a focus on root cause resolution. • Customer queries to be logged, escalated and followed up timely with relevant department. • Effective management of collection system, adhering to all best practice standards. Essential more »

Job Title:** Customer Service Specialist **Job Summary:** We are seeking an enthusiastic and dedicated Customer Service Specialist to join our team at [Company Name], a leading recruitment company. The successful candidate will be responsible for delivering exceptional customer service to our clients and candidates … seamless recruitment process. This role requires excellent communication skills, a client-focused mindset, and the ability to handle multiple tasks efficiently. **Key Responsibilities:** 1. **Customer Service:** - Serve as the primary point of contact for clients and candidates, providing outstanding support via phone, email, and live chat. - Address inquiries … Candidate Relationship Management:** - Build and maintain strong relationships with clients and candidates to understand their needs and expectations. - Gather and analyze feedback to improve service delivery and customer satisfaction. - Proactively reach out to clients and candidates to provide updates and gather insights. 4. **Administrative Duties:** - Prepare and maintain more »

technology company specializing in electronic measurement solutions are seeking an experienced Calibration Engineer on a permanent basis. Based primarily on-site at their Telford service centre, with occasional on-site work at customer locations, you will be responsible for the calibration, validation, and repair of electrical/electronic … prescribed procedures and technical duties that may require judgment. Solve technical problems of varying scope and complexity related to test and calibration processes. Understand customer requirements through effective communication, both face-to-face and written. Requirements: Certifications as an electronic/electrical technician with relevant calibration experience. IT skills … including proficiency in Windows and Office applications. Strong English communication skills, both written and spoken. Ability to confidently address customer inquiries and anticipate problems. Proactive attitude towards problem-solving and working independently. Able to obtain UK security clearance. If you possess technical expertise in calibration, have a passion for more »

Our focus is on providing environmentally friendly, functional, and aesthetically pleasing luxury flooring options. OUR BENEFITS Annual bonus scheme 34 days’ holiday Occupational health service 7% matched pension Medical Cash Plan Free Parking Cycle to work scheme WHAT WILL YOU BE DOING? Reporting to the UK IT Support & Operations … management, coupled with basic knowledge of VMware. Sound grasp of networking equipment and technologies. Basic understanding of Azure and cloud technologies. Commitment to prioritizing customer satisfaction, delivering high-quality customer service. Exceptional interpersonal skills for building effective working relationships and communicating technical concepts across all organizational levels. Self more »

The Job Holder is directly accountable for ensuring all Materials Handling Equipment and facilities achieve availability expectations to aid the warehouse deliver the optimum service at the optimum cost To use expertise, experience and professionalism to make strong well informed decisions to prioritise tasks, always striving to ensure customer … Work will be within the guidelines and constraints of all company, legislative and safety criteria Continue to drive the warehouse on our No1 for Customer Care journey Ensuring all Preventive Maintenance, Inspections & repairs are completed within set deadlines Ensure world class standards in the warehouse (Security, Health and Safety … Regulatory compliance & Housekeeping) Development of strong relationships with key stakeholders to ensure service is meeting expectations and ensuring the engineering team is providing world class standards of service to our customers Ensures the completion of accurate shift/breakdown reports. Raise CI initiatives to improve equipment availability What more »