Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
COMPUTACENTER (UK) LIMITED
2nd Line Network Engineer Country: UK Location: Hatfield - Hybrid Hours: 37.5 Role Type: Permanent Life on the team If you have set your heart on a career in IT Networking, then we would welcome you to join Computacenter as a 2nd Line Network Analyst and you will find … customers. You will be exposed to many technologies and situations which will help your career grow. The successful candidate will provide proactive and reactive networkmanagement, including resolution of network incidents, root cause analysis and completion of change requests. The role will focus on remotely resolving incidents … within IT Services and Business Change, additionally interacting with business teams, as and when required Maintain good customer relationships Managing compliance and patching, vulnerability management, ITIL BAU Queue management, small project work within the customers time frames, providing technical advice and recommendations where required Managing documentation, taking ownership more »
Role: Senior SME - Digital Network & Security Duration: Permanent Role Location: Birmingham, UK - Hybrid Candidate should have SC (or SC eligible) and AZ 104 certificate. Responsibilities Action, update and resolve logged support incidents in line with SLA commitments. Carry out regular system checks within required timescale. Undertake appropriate system housekeeping … activities. Participate in a rota for out-of-hours support. Deploy approved system changes. Produce and update support documentation. Produce regular reports. Management and administration of backup systems Provide support for Business Continuity activities Essential Skills & Experience (Technical) In depth knowledge and extensive experience in the design, management, and support networks in customer Data Centres or Cloud environments Extensive experience and knowledge of network security devices and configuration (Cisco ASA, CheckPoint, Palo Alto, Fortinet or similar) In-depth knowledge of VPN technologies (Cisco, CheckPoint, Palo Alto) Extensive knowledge of network Switches (Meraki, Cisco, Aruba) Core more »
career at Thrive. We passionately believe in educating and promoting from within to virtually and IT career path that interests you. Networking, Cybersecurity, program management and more are all available when starting from here. Attend required coursework in conjunction with the aligned external training program’s required classes Learn … processes and techniques involved in troubleshooting client issues Appropriately assign tickets to the correct engineering resources Reassign tickets based on priority Provide engineer queue management based on capacity and skillset Handle overflow for incoming call queue on an as-needed basis Create new tickets for overflow on an as … C/4 (Essential) About the Employer THRIVE OPERATIONS LIMITED Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global NetworkManagement, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand more »