Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
United Kingdom Government
managing and developing the network and core infrastructure services in support of the strategic and operational business requirements of UKHSA.Ensuring the security and optimum performance and resilience of the network and infrastructure services, leading the UKHSA's network modernisation with a focus on SD-WAN & SASE evolution, cloud networking … servers, and support the agency’s multi-cloud strategy. Promote the use of IaC (infrastructure as code) and centralising configuration technologies to reduce the management overhead of the core infrastructure services. Main duties of the job Manages the security of the UKHSA’s network and IT resources.Manages resources to … refresh lifecycles including forward looking budget forecastingEffectively manages people by building a high-quality working relationship and providing a blend of support, development and performancemanagement that enables individuals to work at their best.Effectively recruits and selects staff in line with the UKHSA’s recruitment and selection processes more »
Derbyshire, England, United Kingdom Hybrid / WFH Options
Harvey Nash
talk to any managers with solid experience of managing the support of external client facing systems, beingd responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a key part … of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performancemanagement and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service … and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through internal more »
Northampton, England, United Kingdom Hybrid / WFH Options
Nationwide Building Society
value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performancemanagement and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »
Warwickshire, England, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
in a multi-vendor team environment. Key Responsibilities: Take accountability for the solution design and implementation of IT architecture for SAP PaPM (Profit and PerformanceManagement) business domain. Ensure the architectures and solution designs deliver the portfolio business objectives that create long term value. Have a holistic view more »
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
MND Association
leadership will be crucial in ensuring our helpline operates effectively and meets the needs of service users. You will be responsible for reviewing service performance using both qualitative and quantitative data, seeking opportunities for improvement and fostering partnerships. In this role, you will coach our MND Connect Advisers, helping … regularly on occasion may be required to meet business needs.) What are we looking for? A compassionate and skilled leader with strong experience in performancemanagement, training, and team development. You should have a background in managing staff and volunteers within a helpline or support service, ideally in more »
Walsall, England, United Kingdom Hybrid / WFH Options
South Staffordshire Plc
HR support across the organisation. Acting as a key advisor to senior leadership, you’ll align HR initiatives with business goals to enhance organisational performance, culture, and employee engagement. You’ll be the driving force behind delivering the People Plan at the business level through Lead BPs and business … to the Executive Team, providing insights and recommendations on HR matters. Lead and mentor the HR Business Partner team, fostering a collaborative and high-performance culture. Talent Management: Implement talent acquisition, development, and retention strategies as per the People Plan to ensure the Company attracts and retains top … talent. Implement effective succession planning and career development programs. Drive initiatives that enhance employee engagement and positive culture. PerformanceManagement: Develop and manage performancemanagement processes to drive high performance and accountability. Support HR and leadership teams in addressing performance issues. Employee Relations and more »
Job summary The adult inpatient and urgent care division operates mental health services across Lincolnshire. We are seeking a motivated and proactive Performance and Resource Lead to support our clinical services to achieve optimal clinical care. This is a diverse position, and you would provide a crucial role within … the management team. We are looking for a candidate with excellent interpersonal skills, good knowledge of clinical services, and experience in managing performance and supporting services through change management processes. The post holder will be mainly office-based, but there is flexibility to work from home. Main … duties of the job This role will work across the adult inpatient and urgent care divisions to support clinical services, monitor performancemanagement, and achieve efficient delivery of clinical services. Duties include: Leading the divisional requirements for business intelligence, including data quality. Interacting with clinical and corporate services more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Reed Technology
opportunity for an ICT Contracts Manager to join a dynamic team in Birmingham. The successful candidate will lead IT negotiations, resolve contractual and supplier performance issues, and drive initiatives that deliver performance improvements and best value for money. This role is ideal for someone who is experienced, enthusiastic … engage with stakeholders at all levels. Day-to-day of the role: Act as the first point of contact for suppliers from a contracts management perspective. Structure, schedule, and attend regular service review meetings with suppliers and IT Service Department members to maintain good relationships and meet service objectives. … Maintain a record of performance against KPIs for each supplier, identifying service improvement opportunities and addressing obstacles impacting service delivery. Work closely with senior managers to maintain the Supplier and Contracts database. Assist the ICT Contracts & Software Assets Manager with the in-year contract management process for IT more »
Derby, Derbyshire, Branston, United Kingdom Hybrid / WFH Options
Harvey Nash
managers with solid experience of the SDLC, API's/Web App integration & ITIL, specifically having been responsible for all levels of support, Incident Management, Vendor Management, Risk, The Role: Reporting to the Director of Technology, and working with other CoE leads, you will be a key part … of the Digital Technology leadership group to ensure delivery of a clear technology strategy aligned to the corporate vision. Line manage a team including performancemanagement and the development and retention of the team. Resource, recruit and operate a new Digital Support CoE to include capabilities around service … and incident management, vendor management, 1st line and 2nd line support Create service strategy for digital technologies to include; service levels, incident prioritisation and resolution times, major incident management framework, business/vendor/partner escalation paths Ensure 24:7 support for critical systems, environments through internal more »
Develop and maintain a comprehensive data acquisition register that supports the data acquisition process through a problem centric approach . Utilise expertise in data management, analytics and stakeholder engagement and management to facilitate and secure datasets and/or data pipeline partnerships across the NHS. Actively work with … field. Knowledge of data, its use and application within NHS or other complex organisation Demonstrable experience in ETL processes and developing data shares. Stakeholder management and negotiation leading to securing digital and data assets for counter fraud purposes. Recent and ongoing continuous professional and personal development action and activity … data from disparate sources Knowledge of Data Protection, legislation and directions that support the provision of data for counter fraud purposes Relevant project, and performancemanagement experience in a large and complex organisation Experience of producing/delivering management reports and presentations on performance related issues more »