1 to 3 of 3 Performance Management Jobs in the North East

for an experienced Programme Manager to work in a dynamic and varied environment using all your knowledge, skills and experience. The Programme Manager has management responsibility for the development and implementation of an effective framework of programme and project management throughout the organisation to support delivery of NHSCFA … benefits and KPIs are well defined to support ongoing monitoring to drive successful achievement. Manage systems and processes for monitoring, review of programme and performance milestone and benefits delivery, escalation of risks and issues and targeting of mitigating action. Personally, lead focused reviews and investigation of key delivery and … delivery issues where required. Providing expert services that facilitate success in relation to programme and project delivery. Work collaboratively with the Director of Performance, Performance Manager and Heads of Services to design and develop reporting mechanisms that account for all activity in relation to project/programme delivery. more »

and guiding your own team to help them to achieve their and the business' goals and you will also assist the Contact Centre Operations Management team with the day to day effective running of the Contact Centre, driving team performance to achieve all Service Levels. Contract role … notice. There is some evening and weekend work but these shifts are shared out amongst all team members. Main Responsibilities include: Day to day management of around 10 team members Leading, motivating and encouraging your team Setting objectives for your team and developing their customer service skills across a … wide range of problems and queries Dealing with a broad range of performance management issues Dealing with customer enquiries Owning complex and escalated queries and calls where a customer needs senior involvement Leading by example by actively partaking in call activity and remediation Monitoring and managing schedules and more »

and resource planning methods Experience of managing large teams within a high volume, process orientated call centre or similar Urgent Care environment Excellent people management skills and performance management skills Professional and driven, yet communicative and highly approachable We are looking for: UK Registered Nurse ( NMC ) or … practiceplusgroup.com Job description Job responsibilities You will be responsible for assessing callers with a wide spectrum of clinical conditions; advising them on home care management, next steps and referring them on to further care when appropriate. The computer-based clinical decision system will facilitate and support the advice given. … People and Personal Development Make use of supervision i.e. participate in regular supervision in line with local guidelines in order to continually improve your performance and gain support following difficult calls. Develop your own knowledge and practice - this includes reflecting on your practice, and taking opportunities to improve your more »