BA2, Bath, Bath and North East Somerset, Somerset, United Kingdom
Jiyu Consulting Ltd
2nd Line SupportAnalyst - Bath - £25,000-£28,000 Market leading data analytics firm, based in Bath are looking for 2nd line support analyst. Core responsibilities: Dealing with queries coming from the 1st line team Monitor incoming Tickets via the support Portal and those raise via … environment, in-line with SLAs and KPIs Comfortable in analsysing workload with managers Being happy with onsite work For more information on this IT Support Engineer, please contact: ben @ jiyuconsulting .co. uk or call me on (phone number removed) 2nd Line SupportAnalyst - Bath more »
Grimsby, South Humberside, North East, United Kingdom
Lincolnshire Housing Partnership
IT, Customer Service and enjoy a challenge? If the answer is yes, then we would love to meet you. Were looking for a Digital SupportAnalyst to join our existing team in our Grimsby office . As Digital SupportAnalyst you will be providing 1st Line … support to users of IT equipment and systems within the organisation in a customer effective manner. To provide first line support of IT and related services to internal customers within agreed service levels with a constant focus on customer service and satisfaction. What is Lincolnshire Housing partnership like … First Aiders across the business, lets be there for each other! Career Development & Encouragement What will I be asked to do as a Digital SupportAnalyst? To provide first line support of IT and related services to internal customers within agreed service levels with a constant focus more »
Team Valley Trading Estate, Gateshead, Tyne and Wear, England
Kerridge Commercial Systems
The SupportAnalyst Apprentice role is to provide assistance to customers on issues within the trade component of the system as this has a direct impact on their business. Business operations that the K8 system supports include sales, buying, inventory control, warehousing, delivery management and data analytics, to … name a few. Role Key Responsibilities: Support customers with problems and queries relating to the KCS application software Accurately resolve problems using investigative and analytical skills Identify and replicate problems that require a software change by Development Work as part of the Support team Work with other departments … undertaken Regularly updating customers regarding the status of their calls Effectively handling complaints and call escalation requests form customers Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests Continually more »