26 to 50 of 90 Customer Experience Jobs in the North West

Shopify, On Buy and Ebay stores. Responsible for the overall eCommerce Strategy, helping develop and execute a comprehensive e-commerce strategy to drive sales, customer acquisition, and retention. Improving sales & conversion through launching additional online sales & conversion drivers including add to basket, upsell and cross sell products, product recommendations. … channels Co-ordinating with the supply chain team to manage inventory levels and fulfilment processes, to minimise stock ours and overstocks. Optimizing the online customer experience to improve usability, engagement, and satisfaction to drive conversion and retention. Developing and implementing best practices for UX/UI design and … professionals. Fostering a collaborative and innovative work environment. Provide training and development opportunities to enhance team skills. You will need: At least 3 Years' experience of B2C Ecommerce/Online Trading at management level Experience of Omnichannel retail preferable Experience of working effectively with external partners Experience more »

Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Custome... more »

Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Custome... APCT1_UKTJ more »

Manager/CRO Manager to join their talented marketing team. You’ll play a pivotal leadership role, developing the strategy and improving the onsite customer experience and overall customer journey – all to maximize lead generation activity and performance. Key responsibilities include : Manage the user experience performance … to identify opportunities to improve the end to end customer journey Conduct segment and scenario led usability studies to create actionable insights leading to improvements in site performance Propose and implement in collaboration with the Digital, Tech and IT Teams, leading to insight led technical site developments to improve more »

Street, London. Role Overview As the Ecommerce Coordinator – Website & App, you will define and implement a high-performing strategy to maximise revenue and improve customer experience across our website and app. Identifying opportunities for growth and optimisation, you’ll work collaboratively with Marketing, Buying, Merchandising & Operations to lead … design. Setting and driving successful strategies for CRO & SEO. Reporting and analytics, with actionable insights. You Should Apply If Passionate about creating industry leading customer experiences. Problem solving aptitude, with strong organisational capability and attention to detail. At least 2 years’ experience in a Product Owner or similar … role. Experience managing internal or external development teams. Experience with Shopify. Solid technical understanding and knowledge of UX, CRO & SEO. The Interview Process Stage 1 – Internal Recruiter call (15 mins) Stage 2 – initial chat (30 mins) an introductory conversation with the hiring manager to learn more about yourself more »

Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service … team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to customer sites as needed. Adhering to departmental procedures … and ensuring the proper execution of procedural activities and guidance. What we are looking for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or more »

join our Regional Engineering Team based at our offices in Birchwood. Reporting to the General Manager you will be responsible to ensure an excellent customer experience during the breakdown journey by coordinating and planning mobile engineering resources effectively, ensuring the quickest response to reported breakdowns and maximised productivity … of the Mobile Engineers, whilst keeping the customer fully informed along the way. To work as part of the regional engineering team, contributing to the achievement of the regional performance. To contribute to the improvement of engineering standards and to drive effectiveness and efficiency throughout the engineering operations. In … with possible occasional visits to depot network ? Good understanding of UK geography ? Understanding of planning and resourcing activities ? Credible communicator, oral and written, with customer facing experience ? Ability to work on their own initiative, being proactive and properly prioritise the day-to-day activity in accordance with the more »

their products and services. Their innovative banking platform empowers individuals to manage their finances effortlessly. They achieve this through cutting-edge technology and outstanding customer service, all made possible by an incredible team of talented individuals – and that’s where you come in. Their digital marketing team excels at … is full of highly talented, supportive, and friendly individuals. Role Information They’re seeking a talented Digital Designer with strong all round general design experience, from content creation to graphics/animation to join the marketing team. Ideally, you have a few years of commercial experience in an … in-house design position, although agency experience is also welcome. You’ll engage in a diverse range of projects including website design and content, their app, social media, blogs, email creatives, branding, user guides, and other areas requiring the unique touch you'll help develop. Working alongside UX Designers more »

Technical Customer Support Agent Salary Competitive plus bonus Location Wigan, UK Permanent, Full Time Are you ready to dive into the world of technical support? We're looking for enthusiastic individuals to join our team and support customers with their queries. What will you be doing? As a Customer … be at the frontline, providing top-class support to our valued customers. Here's what your day-to-day will look like: * Responding to customer queries and providing assistance with our products * Organising and documenting cases in our CRM system for our expert teams * Investigating and resolving queries efficiently … targets to keep our customers happy * Prioritising tasks and meeting SLAs to ensure smooth operations * Contributing ideas to improve our knowledge base and enhance customer experience * Being a positive team player, supporting your colleagues and working towards common goals * Embodying our IRIS values and representing our brand with more »

project's scope and determine available resources, set realistic time estimates and highlight and manage risks to achieve success. Governance: Regularly updating internal and customer stakeholders on project progress, issues, and deliverable status against established scopes. Completion of Project and Customer documentation in a timely and high-quality … the comprehensive onboarding and change management processes tailored to large-scale bespoke projects, encompassing the implementation of MSite software configurations. Orchestrating close collaboration among customer success, product development, and support units to ensure a smooth transition from project initiation to business-as-usual (BAU) operations. Defining and Implementing MSite … Standards: Collaborating with cross-functional teams including customer success, product, and operations to define and implement best practices for Enterprise and site configurations, fostering continuous improvements and an exceptional customer experience. Establish and implement MSite standardisation, aligning with digital initiatives to enhance centralised control and customer benefits. more »

Role: FP&A Analyst Location: Blackburn, BB1 2FA Office Based Contract: Full-Time Hours/Permanent Salary: £457,025 - £57,475 Dependent on experience & Bonus Scheme Company: EG Group About the role Our Group finance team is expanding, and we have an exciting new opportunity for an FP&A … comfortable in challenging stakeholders and has a technical eye for detail when analysing reports and financial metrics. If you are looking to further your experience in FP&A, while gaining the exposure from senior leadership and stakeholders, why not join a multi-billion-dollar company that can provide you … to or amended from time to time. Candidate Requirements Newly/Part Qualified (CIMA/ACA/ACCA) or QBE with several years industry experience Background in Management Accounting Experience maintaining stakeholder relationships Financial Analysis & Reporting knowledge Experience in Process mapping & improvement Conscientious and calm under pressure more »

First Central employees are operating at the required competency and meeting regulatory requirements. Were all about people, so youll contribute to positive improvements to customer experience and outcomes, through continuous improvement, reporting and analysis of trends. Do you thrive to ensure the best customer service and outcome … detail A drive for continuous improvement Heres a glimpse of what we can offer: Generous starting salary of £25,000 - £28,000 depending on experience Monday to Friday, no weekends! Hybrid working: 4 days from home and 1 day in the office after training Fully supportive team throughout … most valuable asset is you, youll be responsible for your personal development and knowledge management, updating 121/appraisal documentation within required timeframes Your experience: Providing coaching to employees Working in a quality assurance environment including risk and controls principles, focusing on customer outcomes Problem solving and continuous more »

opportunity awaits a candidate with robust product expertise to become an integral part of our expanding product team, contributing significantly to enhancing the overall customer experience. THE COMPANY: We are currently working with a mobile tech company who are looking to expand their product team, to leverage data and … insight, and understand how to really improve their products to enhance customer experience. THE ROLE: As a Senior Product Analyst, you will be delving into user behavior across the web and app by: Liaising with stakeholders across the business. Deep diving into data to understand customer engagement Measurement … and Reporting YOUR SKILLS AND EXPERIENCE: A successful Senior Product Analyst have the following skills and experience: Proven experience in project management and stakeholder management. A/B testing experience Proven experience with visualisation tools e.g. Looker Advanced SQL/Google Big Query knowledge THE more »

Engineers to join our team to service and maintain three phase electrical industrial vacuum and material handling equipment systems for our exciting range of customer's commercial, industrial, public sector and blue-chip customers. The role will be based out of our Heywood depot and would suit someone with … and onsite parking. Key Responsibilities of the Field Service Engineer: Servicing systems utilising your knowledge of our systems and equipment. Deliver a high-class customer experience by providing a high standard of customer service, including problem solving whilst building customer relationships. Preparation of service work utilising … organisational skills. Correctly complete Engineer work reports, handover certificates. Travel to sites across the UK. Skills & Experience Required: Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team. Excellent communication and relationship building skills. Work closely with the planning team, ensuring your more »

Role: Transformation Finance Business Analyst Projects Location: Blackburn, BB1 2FA Office Based Contract: Full Time/Permanent Salary: £36,000 £47,000 (Dependent on experience) & bonus scheme Company: EG Group About the role We have an innovative opportunity at our Waterside Head office for a Transformation Finance Business Analyst … are undertaken. This list is not exhaustive and may be added to or amended from time to time. Candidate Requirements 3+ years Business Analysis experience Prince 2 foundation Certification (waterfall/agile) or equivalent Experience of waterfall and agile project requirement gathering/documentation methodologies. Experience of … retail. At EG Group, we pride ourselves on being recognised for our investment model, trading performance and more importantly, providing a best-in-class customer experience in Grocery & Merchandise, Foodservice and Fuel. Our transformational convenience retail business model has been built upon excellent relationships with an extensive portfolio more »

Role: Transformation Project Manager - Finance Location: Blackburn, BB1 2FA Office Based Contract: Full-Time Hours/Permanent Salary: £67,000 - £83,000 Dependent on Experience & bonus scheme Company: EG Group About the Role Our finance department is expanding, and we are offering a compelling opportunity for a skilled Transformation … business requirements and project governance controls in line with standard EG methodologies. The ideal candidate will be proficient in project management and have extensive experience on various project practices and softwares. You will have excellent communication skills and hold the ability to converse with stakeholders at all levels. If … are undertaken. This list is not exhaustive and may be added to or amended from time to time Candidate Requirements 5+ years Project Management experience across the full software development lifecycle. Prince 2 Practitioner Certification (waterfall/agile) or equivalent Experience of waterfall and agile project methodologies. Experience more »

Our client, a leading Unified Communications, Contact Centre, and Network Infrastructure solutions is hiring for an Account Manager. We aim to create exceptional customer experiences and drive business growth through innovative technology. Role Overview: As an Account Manager, you will work with Account Directors to enhance customer experience … for continuous improvement. Maintain CRM system (Salesforce) and stay updated on our portfolio. Technical Profile: Experience in UCC, UCaaS, CCaaS, Network Infrastructure, and CX solutions. Understanding of mobile and WAN. Proven ability to achieve targets. Personal Attributes/Skills: Excellent customer service and communication skills. Proactive, collaborative, and more »

through a tech and digital transformation in order to align with the companys transformative vision. This role is offering up to £45K (depending on experience) with hybrid/flexible working based in their office near Wigan. Benefits of the role include : 8% pension, life assurance scheme, employee assistance program … scheme. As a Web Data Analyst you will be working closely with the Digital Insights Manager, Data Scientist and Data Analyst to improve user experience on their website. You will be responsible for analysing user data, behaviour and journeys across the website using Google Analytics 4 and other web … with the UX Designer to carry out UX research and conduct AB testing. Their overarching strategy is to build a better overall user and customer experience, ecommerce strategy and technical platform to create greater alignment and efficiency across the business. As the SME you will be on the more »

Defence industry. The role will be key in establishing a brand new Helpdesk for the project. You will be responsible for delivering world-class customer service representative of the Client, managing scheduling and acting as the key point-of-contact for all maintenance provisions across the contract. Your key … at all times Monitor emails, purchase orders and other potential contact points within the contract Monitor Service Requests on the CAFM system. Providing excellent customer experience at all times Role Requirements Experience in a scheduling role, booking tradespeople and engineers for appropriate jobs Exceptional customer service … skills Ability to work under pressure and to strict timescales Call operator experience Strong IT skills You must be able to pass BPSS Clearance What is on offer: Salary: £26,500 6% contribution to appropriate pension scheme 25 days annual leave Employee discount, reward schemes, training opportunities and an more »

. Booking.com currently employs approximately 13,000 employees in 140 offices in 70 countries worldwide.With a mission to make it easier for everyone to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. Booking.com connects travelers with the world’s largest selection … customers can instantly book their ideal accommodation quickly and easily, without booking fees and backed up by its promise to price match. Via the customer experience team, customers can reach Booking.com 24/7 for assistance and support in over 44 languages, any time of the day or … made explicit, they provide clarity on what “good” looks like. And when they are shared, they build unity in a group. They build culture.Think customer first. We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world.Own it. more »

Do you want to turn your passion for tech into an exciting career? Are you wanting to use your engineering mind to exceed customer expectations? If so, this Applications Engineer role has your name on it! We’re currently hunting for innovative thinker to help solve bespoke problems through … APPLY! As an Applications Engineer, your responsibilities will include…. * Working with the team to engineer and deliver bespoke wireless and connectivity solutions * Understand customer needs, providing engineering input to create tailored solutions. * Utilize Solidworks for 3D modelling of solutions, with a focus on design automation * Create test specifications … and conduct Factory Acceptance Tests (FATs) * Continuously strive for excellence in customer experience, ensuring that designs meet and exceed expectations. We’re looking for an Applications Engineer who has the following skills and experience… * An Engineering background with a passion for exceeding customer expectations * Proficiency in more »

agreed business strategy to increase MRO Flexible Hose Assembly (FHA) sales and facilitate sales growth through effective product placement within our Strategic and Key Customer groups. Be the cornerstone of sales success, driving new business opportunities through a solution-based sales approach and leveraging our industry leading products and … genuine value add services, elevating customer experience and sales growth. While offering a diverse portfolio of FHAs, providing exposure to multiple industries and the chance to pioneer innovative solutions. The role combines sales, technical expertise and product training within a dynamic and growth-oriented environment. Support in the … activities in addition to solving our customers hose challenges. Working Hours: Mon - Fri: 8.30am - 5.30pm Working Hours: 40 Breaks: 1 hour ABOUT YOU - Extensive experience supporting MRO customers. Strong problem-solving skills to address challenges, make sound decisions, and devise effective solutions in a fast-paced environment. Experience more »

Role: Commercial Finance Analyst Location: Blackburn, BB1 2FA - Office Based Contract: Interim - 12 months Salary: £27,000 - £36,575 (Dependent on Experience) & Bonus Scheme Company: EG Group About the Role We are seeking a highly skilled and motivated Commercial Finance Analyst to join our dynamic and ever-growing finance … Microsoft Office applications and great knowledge of Excel. Strong commercial finance and business acumen. Analytical and adaptable with good attention to detail. Multi-site experience within hospitality or retail (Desirable) Benefits & Rewards Performance Based Bonus Scheme Employee Life Assurance EG Group Discounts - up to 15% off at our stores … retail. At EG Group, we pride ourselves on being recognised for our investment model, trading performance and more importantly, providing a best-in-class customer experience in Grocery & Merchandise, Foodservice and Fuel. Our transformational convenience retail business model has been built upon excellent relationships with an extensive portfolio more »

much that means to your customers. In your new role as Senior UX Designer, you will help define the direction of our omni-channel customer journey, and ensure we deliver the best digital experiences to our customers. Sofology benefits Plenty of opportunities to learn & grow. 30% discount across the … of our solutions are fast, accessible and both driven by, and validated by, our customers Proactively explore new ideas on how to improve the customer journey throughout the website and seek to implement meaningful improvements to process and efficiency savings Coaching and mentoring team members In an ideal world... … Our ideal candidate for the Senior UX designer role possesses extensive experience in eCommerce UX, particularly within businesses with a strong brand presence. They should be adept in Figma and other design tools, demonstrating a proactive approach in driving industry trends forward. Their skill set should include proficiency in more »

their products and services. Their innovative banking platform empowers individuals to manage their finances effortlessly. They achieve this through cutting-edge technology and outstanding customer service, all made possible by an incredible team of talented individuals – and that’s where you come in. Their digital marketing team excels at … your unique design expertise. Collaborating closely with the Design team and the wider business, you’ll play a key role in enhancing the overall customer experience, making it one that users are excited to engage with. About You They value creativity, tenacity, and being an all-around good … human, alongside your skills and experience. They want to see what you excel at to determine if there’s a mutual fit. Essential: Proven experience in UX/UI design with a strong portfolio showcasing your work. Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD more »